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Heiser Ford Lincoln

Glendale, WI

4.2
1,787 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,787 reviews

December 23, 2020

I’m not sure what service visit this for ? I already replied about my visit on 11/24 that was not satisfactory.The communication was pretty much missing . More

by HATCOLLECTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of the service representatives name, Service Team
Dec 30, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. Please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

December 22, 2020

Always get great service at Heiser. I have only 1 complaint. I wish they woukd put my headlights back on AUTOMATIC, when they are done. I find out they are OFF, when a drivers flashes their lights at More

by KARENK-H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Jakovec
Dec 23, 2020 -

Heiser Ford Lincoln responded

Dear Karen, Thank you for the kind words! We are pleased to hear that you've continued to have a great experience with the Heiser team. We sincerely apologize for any inconvenience we may have caused with your headlights. I have sent your feedback to our Service Manager Pete Cooney in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 22, 2020

Brandi is the best sales representative we have worked with. This is the second vehicle we’ve purchased from him & Heiser Ford.We will continue to come back as along as he is there! More

by KIM_FISCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey, Kristina Beck
Dec 23, 2020 -

Heiser Ford Lincoln responded

Dear Kim, Thank you for the kind words! We are thrilled to hear that you've continued to have a great experience with Brandi and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 21, 2020

I have been a Customer of Heiser for 20 years and will be for another 20. A big Thank you to ZAK KRUSHAS for the top-notch service in helping get my new ESCAPE! More

by WAGNER-JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zak Krushas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JORDAN & TIM, Chris Meyer
Dec 23, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the kind words! We are thrilled to hear that you've continued to have a great experience with Zak and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new Ford Escape!

December 21, 2020

HEISER is excellent dealership with excellent customer service. The General manager is very considerate of his customers and is willing to work with you as a customer. My salesman,Brandi Winfrey is a supe More

by THEETHOMASES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
General manager , Brandi Winfrey, Kristina Beck, Service Team
Dec 23, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the kind words! We are thrilled to hear that you've continued to have a great experience with Brandi and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 21, 2020

I had tire rotation done when they gave car back to me Lug nuts were loose on one tire. Was about to get accident on freeway More

by JATINDERBIR2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Dec 23, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney directly by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

December 18, 2020

I wouldn't purchase a vehicle from Bob even if it was the last vehicle on Earth. He is condescending and rude. He also has no issue selling a vehicle for $15K with visible damage. The whole buying process wi More

by AUrban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Gigl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Chris Meyer directly by phone at 414-247-8831 or by email at cmeyer@heiser.com so we can better understand what happened during your experience.

December 15, 2020

Very helpful. Pat is very friendly and has the customers best interest in mind, paitently guided me through the process of buying my first car. More

by robish27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Cardinal
Dec 16, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 14, 2020

Brandi treated my wife and I like old friends, we have purchased dozen of vehicles and this was our one of our best experiences. Brandi explained the features as long as we needed. When Chris was introduc More

by JON47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey, Kristina Beck, Olivia Guzman
Dec 16, 2020 -

Heiser Ford Lincoln responded

Dear Jon, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 14, 2020

Everyone at Heiser was helpful, knowledgeable , and professional. They helped me choose the car that is perfect for me. The transaction was seamless. A special thank you to Griff, Chris, and Jordan More

by CAROLEMITCHELL
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan, Chris Meyer, Griff Dixon, Jessica Pennow
Dec 16, 2020 -

Heiser Ford Lincoln responded

Dear Carole, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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