Heiser Ford Lincoln

This is the 4th Fusion that I have purchased from Heiser, the 2nd one working with Brandi. He suggested that I lease the last one and was happy that I did. I also leased this current Fusion. Brandi is great the 2nd one working with Brandi. He suggested that I lease the last one and was happy that I did. I also leased this current Fusion. Brandi is great to work with. He has a good personality and is very helpful. I was so pleased that the whole transactiion could be completed at our home. I also think the service on my last Fusion was good and look forward to the service on this one. More

Don't buy or service vehicle at Heiser, they're crooks! Bad customer service only want your money. Have not tried to fix problems only want to over charge. Go to avoid mechanic instead. Bad customer service only want your money. Have not tried to fix problems only want to over charge. Go to avoid mechanic instead. More

I was very disappointed in my service. I was scheduled for update of computer system (SYNC) and an oil change.You had my car for a week. There was no follow up no one contacted with an update or that my c for update of computer system (SYNC) and an oil change.You had my car for a week. There was no follow up no one contacted with an update or that my car had been received (I had concierge service pick up vehicle and leave a loaner. The following Thursday I called the service department and was informed that the individual who took my auto in had abruptly resigned and no one picked up service orders thus leaving my vehicle and service order in suspense. I asked if there was protocol for communicating with a customer when there vehicle is going to be out of service for an extended period of time. The service rep (who was on loan from another store) stated that there was no protocol. Then I asked him just on general principle if were going to someone car for a longer than usual service period as a service rep would you contact the customer. He stated that he didn’t know. At that I told that he was just walking me around the block and could I speak to a manager. The managers were in a meeting. Subsequently I did receive a call from the manager who stated “the ball was dropped “ This was a frustrating experience. I was disappointed with the lack of professionalism and follow up. I have done business with Heiser for a number of years but this experience will give me pause for future dealings. Half star rating for service experience More

I thought Terrance was professional, handled my issues efficiently, and was pleasant to work with. I was able to get my car serviced very quickly. efficiently, and was pleasant to work with. I was able to get my car serviced very quickly. More

I needed a key fob ( 2nd ) for my truck not much time to share at a dealer. Joe Vacari Jr. Stepped up with his crew in the service dept and completed this mission in short notice and did a great job. Eve to share at a dealer. Joe Vacari Jr. Stepped up with his crew in the service dept and completed this mission in short notice and did a great job. Everyone in the dept was super nice. More

I am extremely happy with the ease of buying a vehicle at Heiser Ford. The dealership is nice and neat. The employees are kind and easy to talk to. Everybody hates the process of buying a vehicle but Heiser Heiser Ford. The dealership is nice and neat. The employees are kind and easy to talk to. Everybody hates the process of buying a vehicle but Heiser Ford made it a quick and enjoyable experience. More

Great group of people. Pat and Kristina were both very helpful. F150 is amazing!! This was my second purchase and won’t be the last. helpful. F150 is amazing!! This was my second purchase and won’t be the last. More

Griff Was exceptional throughout the whole process he was very prompt in replying to all of my questions and addressed all concerns. It was a pleasure working with him. very prompt in replying to all of my questions and addressed all concerns. It was a pleasure working with him. More

It is so much easier and refreshing to work with a service department more interested in helping customers than in arm wrestling to see who wins. service department more interested in helping customers than in arm wrestling to see who wins. More

I needed my F150 restored after being stolen 4/26/2020 it's 8/7/2020. I still have'nt recievied it. You tell me. it's 8/7/2020. I still have'nt recievied it. You tell me. More