Heiser Ford Lincoln

Terry the service associate is fantastic. I will always bring my Ford here for the service and because they do the job right or will Make It Right! bring my Ford here for the service and because they do the job right or will Make It Right! More

Great service! Griff was fantastic to work with. He helped us find the perfect vehicle and made the entire process super easy! So happy to have found a friendly and reliable dealer! helped us find the perfect vehicle and made the entire process super easy! So happy to have found a friendly and reliable dealer! More

A Far, But Great Buying Experience Our experience while buying our Ford Ranger from Heiser Ford was exceptional. Griff Dixon, our salesperson, was very personable, professional, and kn Our experience while buying our Ford Ranger from Heiser Ford was exceptional. Griff Dixon, our salesperson, was very personable, professional, and knowledgeable. Once he learned what we wanted in a vehicle and what we were willing to pay for it, he immediately went to work to make it happen. We didn't have the usual back and forth several times to get to a satisfactory deal and it included what we thought was a fair price for our trade-in. When we returned to Heiser Ford to pick up our new vehicle, Griff met us at the door and within just a few minutes we were driving our new Ranger off the lot. He was a pleasure to work with as was Kristina Beck who walked us through the financial part of the transaction. Kristina thoroughly and patiently explained each paper we had to sign and made a usual tedious ordeal quite fun. It was obvious she is very knowledgeable about the process. Everyone we met at Heiser was very courteous and welcoming. All seem to be proud to be part of the family-owned business and projects it to its customers. We will definitely consider returning to Heiser again when in need of a vehicle. We are from the Madison, WI area and feel the great experience we had at Heiser was worth the 90-mile trip to Glendale. More

I like courtesyb that I received it a wear and friendly feeling. I thank you the auto mechanic for the Care in diagnose my car. feeling. I thank you the auto mechanic for the Care in diagnose my car. More

Making it right After having some routine maintenance performed on my car, including an oil change, I picked up my car and returned home, The next day I noticed a sma After having some routine maintenance performed on my car, including an oil change, I picked up my car and returned home, The next day I noticed a small amount of oil on my garage floor. I wiped it up And hoped that would be the end of it. The following day there were a few more drips. I contacted Heiser and they told me to bring it in and they’d check it out. Unfortunately my car was going into storage for winter and I wouldn’t have a chance. They said no problem, bring it back in spring, which I did. They checked it out, replaced the oil filter and cleaned the underside of the car at no charge. They also apologized for the inconvenience. Sooner or later we all run into a problem. What counts is how the problem is addressed. Heiser stood behind their work and made it right without making any excuses. They were very professional and great to work with. I’ll definitely go back to Heiser for my future service needs! More

It’s close to a month and I’m still not receiving any help or suggestions... I was offered a detail which I should have received when I purchased the car... I haven’t been offered any compensation for my help or suggestions... I was offered a detail which I should have received when I purchased the car... I haven’t been offered any compensation for my trouble or loss of income being this is my company vehicle... I lost that comfortable feeling right after my fiancé signed the paperwork... once the contract was signed all hospitality went out the window and it was on to the next customer... due to this sale friendships, trust and security was lost... as a former employee it’s hard to believe this is the treatment I received even after leaving with no hard feelings... STRIKE 2!!!! The service department has even become rude when answering the phone... I guess they just as tired of me calling and coming in to the company just as much as I am...I was even referred to as a trouble maker, maybe it was a joke and if it was it was done in poor taste and at a bad time so yes I found it disrespectful and under poor judgement.... I’m sorry for going on so long but I’m at witts end and fed up. More

An Outstanding Detail on my Navigator I was jumping with joy and and super impressed with the great job of detailing my 2019 Lincoln Navigator Joe's team at Heiser Lincoln did last week. I was jumping with joy and and super impressed with the great job of detailing my 2019 Lincoln Navigator Joe's team at Heiser Lincoln did last week. Joe called me personally, thereby providing good service before the date to make sure we were in sync about my expectations. He then called me again the minute the car was delivered to ensure my expectations were totally met - which they were. Detailing is one of the most laborious activities a dealership can undertake. It takes a technician or a team of folks to execute the job who have a special eye for the smallest detail, (no pun intended here.) Heiser must have groomed just the right group of folks because my car came back smelling, looking and feeling like the day it came off the showroom floor. Everything looked so "perfect." It's a good thing the passenger door was closed, because the seats were so clean and slick - - - if I weren't careful I would have slid all the way through the vehicle and out the other side - -if I did not hang on when I jumped in fast on the driver's side. - - - It was THAT clean - YES it was! From the carpets, to the seats, to the headliner, the body and even the glove box. And even my biggest sticking point in a detail job - - the windows! They were STREAKLESS! To me this is the Home Run Swing! Both inside and out! I normally get my cars detailed twice a year and you can ask the place I normally go. They know what a stickler I am about perfection on my windows. Well - I am excited to say - Joe's team at Heiser pulled off the BIG one this time and came through like real PRO's on my 2019 Lincoln Navigator. They hit the HOME Run for me! If you are thinking about having your vehicle detailed, then you need to think no further than calling Joe at Heiser to make your appointment for today! I guarantee you will be excited you did. Sincerely, Tom Ribar More

prompt and courteous service Excellent and fast service. Honored my coupon- superb pricing. Ladies at the invoice desk were very courteous. pleasant waiting area, but can't wait t Excellent and fast service. Honored my coupon- superb pricing. Ladies at the invoice desk were very courteous. pleasant waiting area, but can't wait till the Covid virus disappears so we can have the coffee machine available again. More

I would like to thank Kristina for her hard work in obtaining financing for mt 2014 Highlander. She did a great job and explained my payments and how I can pay off my vehicle early. This is the second obtaining financing for mt 2014 Highlander. She did a great job and explained my payments and how I can pay off my vehicle early. This is the second vehicle I purchased from Heiser Ford and they always have treated me right. More

Part of the team As a business owner, time and good communication is important. The sales and service crew understand my needs and are always accommodating! I continue As a business owner, time and good communication is important. The sales and service crew understand my needs and are always accommodating! I continue to depend on the Heiser team as part of business' team!! See you soon Rob METRO R3, INC More