Heiser Ford Lincoln

Wonderful experience! Had a great experience at Heiser, Andrew the service manager, and Terry my advisor were wonderful to work with. Very polite and professional! I needed Had a great experience at Heiser, Andrew the service manager, and Terry my advisor were wonderful to work with. Very polite and professional! I needed parts ordered for my Lincoln and had an appointment. The whole process was smooth and effortless. More

My go-to service provider Great, reasonably priced service! Polite attendants, pleasant waiting area. Non-aggressive sales approach when I bought my car there. Thorough vehicle Great, reasonably priced service! Polite attendants, pleasant waiting area. Non-aggressive sales approach when I bought my car there. Thorough vehicle inspection, plus a car wash! More

Fantastic Great service. Chris Meyers is excellent when it comes to customer service. Very friendly and knowledgeable people. My truck was fixed to my satisfact Great service. Chris Meyers is excellent when it comes to customer service. Very friendly and knowledgeable people. My truck was fixed to my satisfaction. Would recommend to others. More

Heiser and Hutch This is the third new vehicle in two years in have purchased at Heiser. The sales and service is second to none. 2017 Raptor 2017 Transit 2019 Rap This is the third new vehicle in two years in have purchased at Heiser. The sales and service is second to none. 2017 Raptor 2017 Transit 2019 Raptor More

Great car buying experience. Griff Dixon was knowledgeable and very helpful, he addressed all of my needs. It was an easy and painless process. I would definitely recommend this Griff Dixon was knowledgeable and very helpful, he addressed all of my needs. It was an easy and painless process. I would definitely recommend this dealership to anyone looking to purchase a new vehicle. They have earned my business in the future. More

Good, smooth purchase Heiser Lincoln is not a dealer nearby where I live. I reached out to them as they were the closest dealership that had the car I was looking for. They Heiser Lincoln is not a dealer nearby where I live. I reached out to them as they were the closest dealership that had the car I was looking for. They made the process very easy and accommodating for me as I had to travel down there to pick up the vehicle. I would certainly go back there for other purchases. More

Another successful car-buying experience at Heiser This is our fifth auto leased or purchased at Heiser over last two decades. Mark and Chris are top professionals. It’s never a sales pitch. It’s prov This is our fifth auto leased or purchased at Heiser over last two decades. Mark and Chris are top professionals. It’s never a sales pitch. It’s providing product information and feature descriptions and value of same so as a consumer I can make the best informed decision in selecting the vehicle that’s right for me. They provide immediate price printouts so one can make a side by side comparison and be informed on the fly. More

Quick and easy All of the people I work with there make it a quick and painless process. I also since I don't know much about cars I appreciate that they don't treat All of the people I work with there make it a quick and painless process. I also since I don't know much about cars I appreciate that they don't treat me like an idiot or try to sell me things I don't need. For these reasons I will continue to come back again and again. More

Lack of communication and multiple delays in service Original installation date was supposed to be 10/22. I had to call to check on the status of my car only to find out that the wrong kit was ordered (t Original installation date was supposed to be 10/22. I had to call to check on the status of my car only to find out that the wrong kit was ordered (this phone call should have been to me, not from me). I was told the correct kit would be in the following week and I'd receive a phone call. After 8 days, I called and the kit had been in for a few days - no phone call to me again. Dropped car off on October 31st for what was supposed to be a 7am installation - finished by 1 pm. I called to check on the car in the early afternoon, sat on hold for over 10 minutes, and it turned out that my car had not been touched. I was told it would be done by Friday, November 1st, by 1pm, and was assured I would be called when completed. Not hearing from Heiser AGAIN, I called and the car had still not been serviced. I was not able to pick up my car until November 4th. The lack of communication at Heiser Ford is atrocious. We will never bring our 2 Fords here again. More

Poor attention to detail and fear mongering Service techs don’t put the car back the way they found it. Specifically, the trunk liner had to be moved to change a tail light bulb...it was left pu Service techs don’t put the car back the way they found it. Specifically, the trunk liner had to be moved to change a tail light bulb...it was left pulled out. Given how much you charge to change a bulb...the car should be in better condition when returned to the owner. The multi point inspections are nice but the urgency with which you sell the items on the list reeks of opportunitistic upselling. More