Heiser Ford Lincoln

deceptived There internet add said the2016 escape had heated seats. I test drove the car late on New years eve and didn't notice it didn't. The day I came in t There internet add said the2016 escape had heated seats. I test drove the car late on New years eve and didn't notice it didn't. The day I came in to sing the paper work I drove a different car and when talking to the salesman told him I like the escape because of the heat seats at no time when quickly looking at the paper work was it ever mention that the car didn't have the heated seats I bought the car and nothing was shown to me was handed the keys .when I could not figure how to turn the on I call Heiser where salesmen told me car didn't have them when I pointed out Heiser ad said it did he agreed that what the ad said . he had the used car manger call were I was told it was my fault for not doing a better job looking at the car and sometime their ads are accurate and there is a small declaimer and the bottom of the page . so I would tell people to beware More

BOB GIGL will do nothing more than the minimum. BEWARE! TO BE CLEAR: This review is for BOB GIGL - new car manager at the Heiser Ford Lincoln dealership in Glendale (and after reading a few reviews it seems TO BE CLEAR: This review is for BOB GIGL - new car manager at the Heiser Ford Lincoln dealership in Glendale (and after reading a few reviews it seems we aren’t the only ones who have an issue with you, sir). The rest of the staff and service members were both sympathetic and very helpful. I'd like everyone to know that BOB GIGL will unapologetically do the absolute MINIMUM for anyone purchasing a used vehicle. All the while treating you as less than and with a smug smile pasted on his face. We were unexpectedly in dire need of a replacement vehicle and scraped together a small down payment and opted to also trade in. We had nearly nothing left over but thought going through a dealership would be safer and we'd end up with a more reliable vehicle. First day, we received the truck and were given the MINIMUM amount of gas (under a quarter tank). I understand it’s the state minimum for used vehicles, but it was hard to immediately put $60 in the tank after having just given every extra penny we had to get the xxxx thing. Second day, we noticed parts of the radio didn't work and it was not disclosed. When asked about a replacement BOB GIGL insisted the dealership would not cover it. Wisconsin is a full disclosure state. After giving us the run-around, he did finally order the radio but said we had to cover the several hundred dollars to have it installed and calibrated. The service technicians at the Chevy dealership were very helpful and although there were issues, managed to replace the radio and charged Heiser Ford for the labor. 1 week out the serpentine belt broke so we replaced it. 2 weeks out the starter went out so we replaced it. (see a pattern here?) Upon changing the starter we noticed the sway bar link ends are broken. The truck came with a small lift kit. Those broken pieces are a SAFETY RISK. We cannot afford to change them at this time. Today the check engine light went on. It was the last straw. We are saving to fix things on a truck we just got but started this whole mess because we could not afford to fix the truck we had. At this point we are approaching $1000 we've had to put into this truck, not including what this new issue may bring. I would advise Heiser Ford to first, take more time going over your used vehicles so you aren’t putting your name on vehicles that are safety risks and money pits. Secondly, strongly consider Bob's position at your company. He is named several times in very negative reviews and when we encountered other staff helping us they were immediately sympathetic when they heard Bob was the cause of our problems. It seems he's made a crappy name for himself in more than one way and if I owned a company I wouldn’t want him representing me. I caution any buyers looking at Heiser Ford Lincoln for their next used vehicle. Spend some considerable time checking EVERYTHING, don't assume they have your best interest at heart, and FLAT OUT REFUSE TO WORK WITH BOB GIGL. More

Outstanding Customer Service ST Daniels, Kristina and Holly were all amazingly patient, professional and caring as I went through the buying process. Great customer service and sa ST Daniels, Kristina and Holly were all amazingly patient, professional and caring as I went through the buying process. Great customer service and satisfaction. Thanks More

Oil change As always the service was great. I waited in the lounge area and the work complete with a car wash in less than an hour. As always the service was great. I waited in the lounge area and the work complete with a car wash in less than an hour. More

Excellent Service Department They are always knowledgeable and friendly. They explain everything thoroughly and even make recommendations outside of their service department. Alwa They are always knowledgeable and friendly. They explain everything thoroughly and even make recommendations outside of their service department. Always enjoy my service. I bought my (used) vehicle from here too and have been coming to the service department ever since!! More

Dealer is fine, Ford credit sucks Well, getting the car was fine, but dealing with Ford is trash. After 3 weeks I’m still waiting for the refund of a lease payment. I know calendars ar Well, getting the car was fine, but dealing with Ford is trash. After 3 weeks I’m still waiting for the refund of a lease payment. I know calendars are difficult but one would think that a computer program would be able to integrate one and be able to distinguish the date when a car is returned to end the lease and another is picked up to start a new one. Ford: nah, we’ll just take your $ and hold on to it. More

Liftgate Repair Matt did a great job having the Service crew get to bottom of liftgate problem on 2015 MKC. Then repaired and relaced worn down battery. Well done! Matt did a great job having the Service crew get to bottom of liftgate problem on 2015 MKC. Then repaired and relaced worn down battery. Well done! More

Best dealership We were taken care off right away, agent we worked with was awesome and funny, all the process was smooth and well organized.Good Experience. We were taken care off right away, agent we worked with was awesome and funny, all the process was smooth and well organized.Good Experience. More

oil change was prompt and courteous,lov Oil change was prompt and courteous.Lincoln service great too picked up loaner car and brought mine back great! Saved me lots of time wonderful! Oil change was prompt and courteous.Lincoln service great too picked up loaner car and brought mine back great! Saved me lots of time wonderful! More

New Car This agent was so helpful for us. He has a good personality and good with customers. He checks up on us and update us when things are getting done. I This agent was so helpful for us. He has a good personality and good with customers. He checks up on us and update us when things are getting done. I will recommend him. More