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Heiser Ford Lincoln
Glendale, WI
1,787 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,787 reviews
May 23, 2019
Poor Service and Communication I've gone to Heiser Ford 3 times in 4 years. The first time I was disappointed with their service so I didn't go back until a few weeks ago when I nee I've gone to Heiser Ford 3 times in 4 years. The first time I was disappointed with their service so I didn't go back until a few weeks ago when I needed a recall service done. They are a 5 minute drive from my home so I figured I'd try again. I was told the service would take 3 hours which turned into 2 days. No one ever bothered to call me with any updates. I had to call both days for updates. I was contacted about my poor review for them on their survey and was offered a free detailing for my troubles. I was told the service would take 2 hours. 6 hours later I was told my car was ready. I got there on my lunch break and it was not ready. I spent my whole lunch break waiting on my car. The car looked better than when I took it in but it was not a thorough job. Communication is horrible here. I would rather go back to another dealership miles away with better service. More
by Latisha G.
Verified CustomerEmployees Worked With
Rob , Terrance Anderson
May 23, 2019
Can’t stop buying Lincolns now This was the best experience I’ve had yet,I thought that I was gonna have to settle for a 2018 because it had all the add ons I wanted on it but Mike This was the best experience I’ve had yet,I thought that I was gonna have to settle for a 2018 because it had all the add ons I wanted on it but Mike Lavin somehow found me the exact one I wanted even though it was out of town. More
by MAGANMARSHAY08
Employees Worked With
Mike Lavin
May 23, 2019
Outstanding Service at Heiser Since purchasing my new 2016 Ford Fusion from Heiser, I have consistently had it serviced there. And I have never been disappointed! Just the opposite Since purchasing my new 2016 Ford Fusion from Heiser, I have consistently had it serviced there. And I have never been disappointed! Just the opposite. I have been extremely pleased with every aspect of the service. The representative is always prepared with what I have requested and what needs to be done to keep my Fusion running smoothly and quietly. Then the work is done in a professional and thorough manner at a reasonable price. I appreciate the car being washed before I leave. And the great way the service is explained to me--thorough, clear, and precise. I will continue to have my car serviced at Heiser. Thanks, Roger Carp More
by ROGER_CARP
May 23, 2019
Everything was ok but service Advisor could have did a bette I would definitely come back but the service advisors need to explain in detail a little bit better on what they’re doing and how much is gonna cost I would definitely come back but the service advisors need to explain in detail a little bit better on what they’re doing and how much is gonna cost More
by APELLESFARR
Employees Worked With
Chris Meyer, Brandi Winfrey
May 23, 2019
Heiser is outstanding I have never been disappointed when I have had a vehicle serviced at Heiser Ford. They are on time, and all work is performed within the quoted cost. I have never been disappointed when I have had a vehicle serviced at Heiser Ford. They are on time, and all work is performed within the quoted cost. I would recommend Heiser to everyone. More
by mevbball
Employees Worked With
All the service desk personnel.
May 23, 2019
Repair to my Ford Fusion Experience was good.,Although it took several hours for my car to be done I knew they would do a good job. I was glad to hear my car was done around 1 Experience was good.,Although it took several hours for my car to be done I knew they would do a good job. I was glad to hear my car was done around 1 pm. I dropped it off at 8 am. More
by DORAME57
Employees Worked With
Terrance Anderson
May 23, 2019
Purchase of a new Ford Edge ST Every person we came in contact with was easy to work with, highly knowledgeable in their specific disciplines, and overall, a pleasure to deal with. Every person we came in contact with was easy to work with, highly knowledgeable in their specific disciplines, and overall, a pleasure to deal with. Any question asked were answered immediately with acceptable answers. Overall, a very pleasant transaction. More
by Mike B
Employees Worked With
Chris Meyer, Tom Sobieski, Mike Lavin, Beth DeBord, Kristina Beck
May 22, 2019
Recent Service at Heiser Ford Lincoln I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program t I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program that give me a loaner and takes my car back to dealership for service. However, they never showed up, at scheduled time, to switch cars. I called, but could not explain why they never showed. Set new date to switch cars. Cars were exchanged as scheduled. However, received no call regarding status and get my car back. Called to find out my car was not done and to call the next morning. Car was ready by I ended up making the exchange at the dealership. More
by SLW
Employees Worked With
Terrance Anderson
May 16, 2019
Felt like family Excellent customer service. I Felt like apart of the Heiser family the moment I entered the door. Was treated with respect. They made this experience Excellent customer service. I Felt like apart of the Heiser family the moment I entered the door. Was treated with respect. They made this experience a smooth one. More
by Desilynn
March 31, 2019
truck This is the fifth vehicle we have bought from Heiser. Third from Pat. He was informed and great to work with. Financing clerk good too This is the fifth vehicle we have bought from Heiser. Third from Pat. He was informed and great to work with. Financing clerk good too More
by Bristol gal
Employees Worked With
Pat Cardinal
