Heiser Ford Lincoln

Pleasant used car experience, hellcat charger I have purchased quite a few used cars over the years and my experience as Heiser was a pleasant surprise for what is usually a frustrating experience I have purchased quite a few used cars over the years and my experience as Heiser was a pleasant surprise for what is usually a frustrating experience at other dealerships. I worked with Jamen Jackson, Bob Gigl, Steve Bradley, and Kristina Beck and all were friendly and very helpful in making the process go smoothly. They were understanding of my concerns, respectful of my time, and most importantly we were able to quickly agree on a fair price. Kristina was very helpful in working up a good financing solution for my unique situation. I love the car and Heiser will be the first place I look for future cars, even driving all the way from Chicago. More

Always get great service at Heiser. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. More

More than we could ask for! We had an excellent experience buying a used Lincoln MKX recently. We had done a fair amount of research so we knew what we were looking for in a used We had an excellent experience buying a used Lincoln MKX recently. We had done a fair amount of research so we knew what we were looking for in a used SUV. Pat our salesman was friendly, knowledgeable & we connected with him right away. He made sure everything was perfect when we went back to pick it up (He arranged for a bike hitch to be added.) Holly was also excellent in wrapping up the financial papers. We look forward to servicing our beautiful SUV with Heiser Ford. Buying a car was actually enjoyable! More

Ford cars are no good I have benn having issue with my car starting .My car is only 4 years old therefore I should not be having issue . My Son and I both stated we will n I have benn having issue with my car starting .My car is only 4 years old therefore I should not be having issue . My Son and I both stated we will never buying another Ford. I get it it is winter and the service department is busy, but I need my car . They said they are willing to work with me, but they do not sound convencing to me. I am only ddisappoint in the service department everyone else is excellent. When I call the service department depending on who I talked to I get different answers More

Hutch is a pleasure I was recommended by a friend to visit Heiser Ford, and the minute I walked in the door I did not regret it. I was greeted by the friendly staff and h I was recommended by a friend to visit Heiser Ford, and the minute I walked in the door I did not regret it. I was greeted by the friendly staff and had a no-nonsense experience working with Hutch to get the exact car I wanted- in the short time frame that I needed it! I love my new Escape and the excellent customer service I continue to receive from Heiser! More

Everyone works together to serve the customer This is one team where each Member is individually and collectively focused on helping the customer. I always felt I was in good hands every step of e This is one team where each Member is individually and collectively focused on helping the customer. I always felt I was in good hands every step of every process. Thanks team Tom More

deceptived There internet add said the2016 escape had heated seats. I test drove the car late on New years eve and didn't notice it didn't. The day I came in t There internet add said the2016 escape had heated seats. I test drove the car late on New years eve and didn't notice it didn't. The day I came in to sing the paper work I drove a different car and when talking to the salesman told him I like the escape because of the heat seats at no time when quickly looking at the paper work was it ever mention that the car didn't have the heated seats I bought the car and nothing was shown to me was handed the keys .when I could not figure how to turn the on I call Heiser where salesmen told me car didn't have them when I pointed out Heiser ad said it did he agreed that what the ad said . he had the used car manger call were I was told it was my fault for not doing a better job looking at the car and sometime their ads are accurate and there is a small declaimer and the bottom of the page . so I would tell people to beware More

BOB GIGL will do nothing more than the minimum. BEWARE! TO BE CLEAR: This review is for BOB GIGL - new car manager at the Heiser Ford Lincoln dealership in Glendale (and after reading a few reviews it seems TO BE CLEAR: This review is for BOB GIGL - new car manager at the Heiser Ford Lincoln dealership in Glendale (and after reading a few reviews it seems we aren’t the only ones who have an issue with you, sir). The rest of the staff and service members were both sympathetic and very helpful. I'd like everyone to know that BOB GIGL will unapologetically do the absolute MINIMUM for anyone purchasing a used vehicle. All the while treating you as less than and with a smug smile pasted on his face. We were unexpectedly in dire need of a replacement vehicle and scraped together a small down payment and opted to also trade in. We had nearly nothing left over but thought going through a dealership would be safer and we'd end up with a more reliable vehicle. First day, we received the truck and were given the MINIMUM amount of gas (under a quarter tank). I understand it’s the state minimum for used vehicles, but it was hard to immediately put $60 in the tank after having just given every extra penny we had to get the xxxx thing. Second day, we noticed parts of the radio didn't work and it was not disclosed. When asked about a replacement BOB GIGL insisted the dealership would not cover it. Wisconsin is a full disclosure state. After giving us the run-around, he did finally order the radio but said we had to cover the several hundred dollars to have it installed and calibrated. The service technicians at the Chevy dealership were very helpful and although there were issues, managed to replace the radio and charged Heiser Ford for the labor. 1 week out the serpentine belt broke so we replaced it. 2 weeks out the starter went out so we replaced it. (see a pattern here?) Upon changing the starter we noticed the sway bar link ends are broken. The truck came with a small lift kit. Those broken pieces are a SAFETY RISK. We cannot afford to change them at this time. Today the check engine light went on. It was the last straw. We are saving to fix things on a truck we just got but started this whole mess because we could not afford to fix the truck we had. At this point we are approaching $1000 we've had to put into this truck, not including what this new issue may bring. I would advise Heiser Ford to first, take more time going over your used vehicles so you aren’t putting your name on vehicles that are safety risks and money pits. Secondly, strongly consider Bob's position at your company. He is named several times in very negative reviews and when we encountered other staff helping us they were immediately sympathetic when they heard Bob was the cause of our problems. It seems he's made a crappy name for himself in more than one way and if I owned a company I wouldn’t want him representing me. I caution any buyers looking at Heiser Ford Lincoln for their next used vehicle. Spend some considerable time checking EVERYTHING, don't assume they have your best interest at heart, and FLAT OUT REFUSE TO WORK WITH BOB GIGL. More

Outstanding Customer Service ST Daniels, Kristina and Holly were all amazingly patient, professional and caring as I went through the buying process. Great customer service and sa ST Daniels, Kristina and Holly were all amazingly patient, professional and caring as I went through the buying process. Great customer service and satisfaction. Thanks More

Oil change As always the service was great. I waited in the lounge area and the work complete with a car wash in less than an hour. As always the service was great. I waited in the lounge area and the work complete with a car wash in less than an hour. More