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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.2
1,787 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,787 reviews

February 02, 2024

My oil change took 2 hours for no reason. Up on a lift and not a single person working on it More

by FFJRO25
Recommend Dealer
No
Employees Worked With
Tony Perkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
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Feb 05, 2024 -

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 02, 2024

Very friendly and understanding Very understanding and friendly explained every thing for I can understand what the problem was got the job done to the best of his ability More

by Caldwellloletha
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
Report | Print
Feb 03, 2024 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 01, 2024

Everything was done and on time My first visit to Heiser Service - very impressed with what I have seen More

by Wsuo74gw
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe, Lawrence Bledsoe
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Feb 02, 2024 -

Heiser Ford Lincoln responded

Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 01, 2024

A few times ago they lost our car and couldn't find the key. The manager came and sorted it out, but didn't instill confidence in us. More

by Carole.b.stein
Recommend Dealer
No
Employees Worked With
There are different people every time I bring one of our cars in.
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Feb 02, 2024 -

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying experience, Carole. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

January 31, 2024

Wrost experience of my life. i give these people 0 rating They not take customers complain seriously More

by balindermund2512
Recommend Dealer
No
Employees Worked With
David Disch, David Disch
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Feb 04, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Feb 04, 2024 -

balindermund2512 responded

Very bad customer dealing they keep my car whole day and in the evening time they say we not do nothing and also said come tomorrow

Feb 04, 2024 -

balindermund2512 responded

I give zero rating how heiser Ford give response to the customers

January 29, 2024

I was disappointed and I was overcharged which made me late for work trying to solve a problem that shouldn't have occurred More

by VIRGINIAGILMORE50
Recommend Dealer
No
Employees Worked With
David Disch, David Disch
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Jul 29, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

January 28, 2024

I have two vehicles i bring there for my servicing because one of cars was purchased there and anytime and everytime they have to come back two three sometimes four times for issues to be corrected More

by T.BOLDEN82
Recommend Dealer
No
Employees Worked With
Derek
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Jan 31, 2024 -

Heiser Ford Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

January 26, 2024

I used the valet service for the first time and loved it. . This was also the first time me getting something other then a oil change.. My experience was great you will see me again.. More

by chenellshaniece007
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
Report | Print
Jan 28, 2024 -

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

January 25, 2024

Great dealership. Great people. Really honest, fair and transparent. Great communicators throughout the service experience. More

by Adkriete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe
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Jan 25, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

January 22, 2024

Poor communication. Misinformation. Six days in the shop to identify that a heater valve and hose needed to be replaced. A nightmare. More

by DENISE.CALLAWAY
Recommend Dealer
No
Employees Worked With
Ricardo Carrasquillo, Ricardo Carrasquillo
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Jan 25, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Jan 25, 2024 -

DENISE.CALLAWAY responded

Over the six days it took for a simple problem to be identified, I talked to members of your department and have since spoken to other managers at Heiser. The incredibly negative experience cannot be cleared up with yet another conversation, though I appreciate your offer. Please concentrate on customer service to avoid issues rather than trying to repair relationships after the damage has been done. Thank you.

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