Heiser Ford Lincoln - Service Center

Brianna is an excellent addition to the service dept. I have had mostly great experiences with Heiser. They have been responsive to my concerns and it's the only place I have my car serviced. I have had mostly great experiences with Heiser. They have been responsive to my concerns and it's the only place I have my car serviced. More

Not very helpful . I have a warranty but was told was rear main . But warranty won't cover it because they didn't physically remove the tranny to see it. If it is not th I have a warranty but was told was rear main . But warranty won't cover it because they didn't physically remove the tranny to see it. If it is not the rear main I have to pay $800 to have the tranny taken out. I don't think a warranty should be like that I'm on disability I don't have a disposable income. And the dealer will not work with me. More

Check engine light, turned to a month of no fixes. To now it had to be taken to another shop. I wish I had quicker updates on the issue and quick turnaround on the true issue with the car. I felt like To now it had to be taken to another shop. I wish I had quicker updates on the issue and quick turnaround on the true issue with the car. I felt like there was no sense of urgency to get this vehicle back to the customer. More

Handled my flat tire issue in a timely, efficient manner. All staff polite & friendly, checking to make sure my needs were being met. manner. All staff polite & friendly, checking to make sure my needs were being met. More

They were great! I like their drop off service. Staff are very friendly! They make it easy. I like their drop off service. Staff are very friendly! They make it easy. More

Although I have received excellent service previously, my latest experience was below their standard. I was disappointed. latest experience was below their standard. I was disappointed. More

Very poor follow-up (still waiting) on why routine oil/filter/tire rotation maintenance was not covered under Lincoln Black Label plan. General manager said he has his people looking into it.....still oil/filter/tire rotation maintenance was not covered under Lincoln Black Label plan. General manager said he has his people looking into it.....still no reply More

Very frustrating no communication and problems were not fixed the first time. After I finally picking up my car after two plus weeks. Car still leaking from sun roof fixed the first time. After I finally picking up my car after two plus weeks. Car still leaking from sun roof More

My car was towed on dec 21, finally got an answer on the problem a month later: it only needed a battery replacement. I had a rental car bill for a month. Multiple phone calls over that time and no one new problem a month later: it only needed a battery replacement. I had a rental car bill for a month. Multiple phone calls over that time and no one new what could tell me what was wrong. I was told my paperwork had been sitting in a drawer most of that time with no diagnostics even done. Very frustrating More

Easy to schedule appointments and friendly people to work with and follow up with every time I have called with and follow up with every time I have called More