Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Heiser Ford Lincoln - Service Center

Glendale, WI

4.3
341 Lifetime Reviews Review Dealership

342 Reviews of Heiser Ford Lincoln - Service Center

Sort by
May 23, 2019

"Repair to my Ford Fusion"

- DORAME57

Experience was good.,Although it took several hours for my car to be done I knew they would do a good job. I was glad to hear my car was done around 1 pm. I dropped it off at 8 am.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Terrance Anderson
May 29, 2019 -

Heiser Ford Lincoln responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you continue to choose Heiser Ford Lincoln for all your vehicle needs! Take care!

May 23, 2019

"Heiser is outstanding "

- mevbball

I have never been disappointed when I have had a vehicle serviced at Heiser Ford. They are on time, and all work is performed within the quoted cost. I would recommend Heiser to everyone.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
All the service desk personnel.
May 29, 2019 -

Heiser Ford Lincoln responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 23, 2019

"Everything was ok but service Advisor could have did a bette"

- APELLESFARR

I would definitely come back but the service advisors need to explain in detail a little bit better on what they’re doing and how much is gonna cost

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Meyer
May 29, 2019 -

Heiser Ford Lincoln responded

We really appreciate you taking the time to leave us feedback on your visit! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 23, 2019

"Outstanding Service at Heiser"

- ROGER_CARP

Since purchasing my new 2016 Ford Fusion from Heiser, I have consistently had it serviced there. And I have never been disappointed! Just the opposite. I have been extremely pleased with every aspect of the service. The representative is always prepared with what I have requested and what needs to be done to keep my Fusion running smoothly and quietly. Then the work is done in a professional and thorough manner at a reasonable price. I appreciate the car being washed before I leave. And the great way the service is explained to me--thorough, clear, and precise. I will continue to have my car serviced at Heiser. Thanks, Roger Carp

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Terrance Anderson
May 23, 2019

"Poor Service and Communication "

- Latisha G.

I've gone to Heiser Ford 3 times in 4 years. The first time I was disappointed with their service so I didn't go back until a few weeks ago when I needed a recall service done. They are a 5 minute drive from my home so I figured I'd try again. I was told the service would take 3 hours which turned into 2 days. No one ever bothered to call me with any updates. I had to call both days for updates. I was contacted about my poor review for them on their survey and was offered a free detailing for my troubles. I was told the service would take 2 hours. 6 hours later I was told my car was ready. I got there on my lunch break and it was not ready. I spent my whole lunch break waiting on my car. The car looked better than when I took it in but it was not a thorough job. Communication is horrible here. I would rather go back to another dealership miles away with better service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Rob , Terrance Anderson
May 23, 2019

"Terrible communication between customer and Service Team"

- PETER.HANSON

I dropped off my car at 7:15am for a oil change and a recall fix. It was going to be a half day job. I called at 3pm, to check the status, only to be told that they did not even start the job and it would be an additional 5 hours to complete. Also when I called, I was placed on hold for at least 15 minutes without and communication with the Service people. I then called on a different phone and was answered right away while I was still on hold on the other phone. Terrible Customer Service. Not very happy with Heiser. Hopefully the service performed is better than the Service Teams attention to the customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Manager
May 23, 2019

"Awesome Customer Service "

- llaluzerne

Matt is incredible. I have communicated with him for my last two appointments and have scheduled a third. Matt is a great listener, clearly explains information and presents options. I have never felt the service is about making money but rather making the customer happy. Between buying my car from Hutch and working with Matt in the service department, I will definitely buy another car at Heiser! I referred a co-worker who bought a car recently and they have been impressed with the customer service they have received.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt in the service department!
May 23, 2019

"Excellent service "

- NNWILLIAMS999

I can’t remember the technician name maybe it was Chris it was awesome and I will always go back to that location for my vehicle needs

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Terrance Anderson
May 23, 2019

"I don't really trust Heiser"

- TFEAR789

Just had an oil change and tire rotation. They left a valve cover off one of my tires, a little thing, I know, but it's the little things that make the difference, there was also a small grease stain on my seat. I can find another valve cover and clean the seat easily enough, by WHY SHOULD I HAVE TO? They are always trying to sell me new tires. The last two times I was in, they told me I need new tires, even though my tires are less than a year old, less than 20,000 miles (45,000 tread wear warranty), and are perfectly fine?!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
None i remember
May 23, 2019

"Great Service Department"

- GEOMCKINN

Heiser has always given me great service all the years (15 or so) that I have been going there. Some of the faces have changed but the service remains top-notch. I will continue to have my car serviced there and will recommend Heiser to others.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Pulaski
311 - 320 of 342 results