Heiser Ford Lincoln - Service Center

Advisor told me everything was fine with my car after routine maintenance. I specifically asked how my tires were and was told they are fine. Since then I’ve been receiving emails saying my tires need re routine maintenance. I specifically asked how my tires were and was told they are fine. Since then I’ve been receiving emails saying my tires need replacing and my brake linings show wear and may need replacement. This makes me think the service advisors don’t know what they’re doing. Or needless things are being proposed. What is it? More

Friendly and fast service every time I have my vehicle serviced at every Heiser location. serviced at every Heiser location. More

I have not had a good experience ever visiting this service department. Not sure why the service has always been so horrible. No one called me for a week to let me know anything. Once I finally ta service department. Not sure why the service has always been so horrible. No one called me for a week to let me know anything. Once I finally talked to someone they couldn’t locate my vehicle. More

Good work customer service was good in they wash my car for free in let me know I need brakes for free in let me know I need brakes More

Always friendly, competent, and flexible with service needs, service completed in the rough time estimates needs, service completed in the rough time estimates More

As any business knows,or should know, communication is paramount to prosperity. The lack of communication from the service department resulted in the the loss of any future sales and service earnings from paramount to prosperity. The lack of communication from the service department resulted in the the loss of any future sales and service earnings from family, friends, and myself. More

They didn’t share that my front end needs work,but they did put it on the paper,but I would have like for them to share, and I probably would have got it done did put it on the paper,but I would have like for them to share, and I probably would have got it done More

We were happy with how the team at Heiser handled our truck purchase from start to finish! We talked to first the Salesperson, then the Estimator for trade in value, then the General Manager to see if he truck purchase from start to finish! We talked to first the Salesperson, then the Estimator for trade in value, then the General Manager to see if he would adjust the trade offer. We were happy with how everything was handled without the game playing known at some dealerships. We then talked to the Finance Manager to purchase the truck we wanted. No games, no pressure to purchase any additional offers such as Environmental Package, Tire and Rim Protection or Prepaid Services. They were explained to us but no pressure to buy. They even gave us a 12 month, 12,000 mile warranty on our used truck purchase. We would not hesitate to recommend this dealership to family and friends. It is a classy operation! More

Very disappointed with my most recent service visit. My family has been coming to this dealership for over 20 years dealing with Brandi Winfery (Greatest Sales Person ever dealt with) but it seems that My family has been coming to this dealership for over 20 years dealing with Brandi Winfery (Greatest Sales Person ever dealt with) but it seems that the level of customer service has significantly declined in recent years. On 11/15/2022 I brought my vehicle in for a few simple recalls at the scheduled appointment time 7:45am. This drop-off experience went perfectly fine and I left assured that I would be getting my car back same day. We even arranged for a shuttle service to deliver my car. At 4pm, I was at work when I realized I still don't have my car which led me to call the dealership. When I called service, my tech that helped me wasn't available so the person that answered said they'd leave her a message and she'd call me back when she returns to her desk. This was a bit discouraging as I was confused why anyone else couldn't tell me the status of my car. 40 minutes went by and I still hadn't received a call, so I called back. Another service tech (Ashley?) answered, I asked if someone else could update me on my vehicle or if I had to wait on (Miranda?) to update me? She told me "No, give me one sec" and she placed me on hold for about 10 mins only for (Miranda?) to pick up the phone (frustrating). At this time, she asked if I'd be okay with leaving my car there overnight. I told her that wouldn't work because I have an early appointment the next day. She then told me that she could have it done by 8pm. I told her that is great, despite now having to arrange a ride because shuttle service was no longer available. I was more concerned with getting my car. I then let her know that I have a dog and she told me that is no problem. I was instructed that if I arrive before 6pm come thru the service door and if after 6pm go thru the lobby. She said people have had dogs in there often. I arrived a 5:48pm with my dog at the service door to only discover it was locked. At this point, I am looking at 3 service techs at their stations (not my service tech) and they just looked back at me like I was crazy. So I then proceeded to walk in through the lobby. When I got to service, I said " I am here to pick up my vehicle. Could you all not let me in thru the door?" One of them replied "we begin shutting down at 6pm" I replied "but it's 5:51pm" and they said nothing further about the matter but proceeded with asking my to sign the paperwork for release of my car. Believe it or not, it got worse from here. I'd really appreciate someone giving me a call. Thanks. More

Good customer service comfortable not a long time waiting the service clerks and technicians are very friendly the service clerks and technicians are very friendly More