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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
975 Reviews
Call Service Center (414) 228-5700

975 Reviews of Heiser Ford Lincoln - Service Center

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December 27, 2022

Was given a quote when appt was made bill was 3 times quote .500\1600 More

by nanno55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Dec 29, 2022 -

Heiser Ford Lincoln responded

Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact Don Meyer of our executive team by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

Helpful
December 21, 2022

Great sales and service customer service. Salesman excellent washed car nice touch otherwise all ok More

by Richm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
December 19, 2022

They were very helpful and friendly when I arrived there and the service was great! More

by Shakerrawithers30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Dec 20, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
December 18, 2022

Helpful Experience Customer service Nice facility Friendly salesman I really really like this place yes More

by tracerbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Finch
Report | Print
Dec 20, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
December 15, 2022

Have always had great service from Heiser but this time I had a 1:30 appointment for oil change and I waited over 2 hours and then went to see what was the problem and then the service person said he would t More

by LMarshak4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person
Report | Print
Dec 16, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

Dec 17, 2022 -

LMarshak4 responded

Thank you for taking my response seriously

Helpful
December 14, 2022

Advisor told me everything was fine with my car after routine maintenance. I specifically asked how my tires were and was told they are fine. Since then I’ve been receiving emails saying my tires need re More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team, Lana Finch
Report | Print
Dec 16, 2022 -

Heiser Ford Lincoln responded

Karen, Please contact our please feel free to contact our Service Manage Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.comso we can better understand what happened during your experience.

Dec 16, 2022 -

Karen responded

I did call your service department and explained the situation. They took my number and told me that my service advisor would call me back to clarify. I never received a call. I don’t feel I should have to continually call. I will find another service center.

Helpful
December 13, 2022

Friendly and fast service every time I have my vehicle serviced at every Heiser location. More

by ckasica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Lana Finch
Report | Print
Dec 16, 2022 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
December 12, 2022

I have not had a good experience ever visiting this service department. Not sure why the service has always been so horrible. No one called me for a week to let me know anything. Once I finally ta More

by Johnette W
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Alex, Service Team, Lana Finch
Report | Print
Dec 16, 2022 -

Heiser Ford Lincoln responded

Johnette, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

Helpful
December 08, 2022

Good work customer service was good in they wash my car for free in let me know I need brakes More

by larrydavisjr5408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
December 06, 2022

Always friendly, competent, and flexible with service needs, service completed in the rough time estimates More

by CPGTIMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Dec 09, 2022 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
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