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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,476 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,476 reviews

March 11, 2024

Al is always very conscientious to be sure you understand the nuances of a new car. I have used Al 3 times now for my leases/purchases. He a a very hard working g kind man. Thanks Al More

by R.GILBERTSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Heiser Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experiences with Al. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 10, 2024

Thank you to Jon and another worker in parts that helped me with my dvd remote. I was able to get it work and did not need to order a new one! More

by Bfreese
Recommend Dealer
Yes
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Mar 11, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 09, 2024

Very friendly, helpful, knowledgeable. Jason and Colt were very nice, friendly, and knowledgeable. Great service! More

by RFARRELL04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colt Grandstaff, Colt Grandstaff
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Mar 10, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 09, 2024

Tom is a wonderful addition to a great staff at Heiser. Toyota Tom is AWESOME. More

by Kenny D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom
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Mar 10, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Kenny and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 09, 2024

Very conscientious The service was timely and very focused on fixing the problem that was present More

by kathnbob
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 10, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 09, 2024

Has always been very good Not much more to say. . bought my car there and always used your good service!! More

by MJSPEAR27
Purchase Time
Recommend Dealer
Yes
Employees Worked With
M. Foti
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Mar 10, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 09, 2024

Darrin was very helpful when I was shopping for my new car. He is very knowledgeable and easygoing. More

by T
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 09, 2024

Darrin was very helpful in answering each and every one of my questions no matter how repetitive it got and worked with me extensively to get me the best deal on the vehicle. As a first time car buyer I wo More

by adamfalbo4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Heiser Toyota responded

It's great to hear that Darrin was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 08, 2024

Good check in experience. They were very busy, but worked through people as they could. Clear expectations regarding completion time. Offered a prompt ride to my place of work More

by jjarvis13
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 08, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 08, 2024

I had a warranty claim, and Chris was incredibly good about researching it and making sure everything got done as specified. Also I was very pleased that they checked all the other systems to see if I ne More

by DOWNEYSHAN
Recommend Dealer
Yes
Employees Worked With
First name: Chris. I didn't catch his last name.
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Mar 08, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Chris here at Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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