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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,476 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,476 reviews

March 08, 2024

Relating a recent service appointment. Remote door lock/unlock system failure. Very happy with service and result. Also, very happy with quick access to service appointment. Excellent atti More

by WSHADID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 08, 2024

There was an issue with how my package was being assessed and Tom took the steps necessary to have it corrected. He was not at fault for the issue but solved it nonetheless. More

by Tjewig
Recommend Dealer
Yes
Employees Worked With
Tom
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Mar 10, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 08, 2024

Tom took the time to look up the items performed during my last service appointment and adjusted what my car needed this appointment. More

by JEANNELINN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom
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Mar 10, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 08, 2024

Great service. Attentiveness to detail. Friendly attitudes. I will tell others about Heiser as I have in the past. More

by MWISOTZKE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 10, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 08, 2024

Nice work and I'll recommend my friends to go there for car service Good work keep it up More

by MAJEEDKHAN27
Recommend Dealer
Yes
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Mar 10, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 08, 2024

Purchased my leased car out right and no issues Thank you Jakub for your help More

by B morris
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Mar 08, 2024 -

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that Jakub was able to assist you with your purchase and that you had such a positive experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 08, 2024

I had a great experience with Al. He covered everything and made the process seamless. More

by Lott2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Al met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 07, 2024

Excellent service. No pressure to purchase. No constant back and forth to agree on a price. Incredibly personable and a pleasure to work with everyone! More

by coreenmills
Recommend Dealer
Yes
Employees Worked With
Colt Grandstaff, Colt Grandstaff
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Mar 07, 2024 -

Heiser Toyota responded

Coreen, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 07, 2024

I would give him a six, but I don't think the computer would understand it. He explained all of the services that were performed as well as the services that were needed, and he also clearly explained why More

by asharms13
Recommend Dealer
Yes
Employees Worked With
Toyota Tom
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Mar 07, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 07, 2024

Very clean and easy to work with. Very welcoming. I had a great experience there. More

by BENJAMINRILEYALLEN
Recommend Dealer
Yes
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Mar 07, 2024 -

Heiser Toyota responded

Benjamin, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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