Heiser Toyota

I really felt overcharged. I'm not sure if he took off for my already paid for oil changes. But the bill is not easy to read. So I can't tell what I paid for or not. I got an o I'm not sure if he took off for my already paid for oil changes. But the bill is not easy to read. So I can't tell what I paid for or not. I got an oil change / tire rotation. And spark plugs plus the diagnostic on my rear, thought it might of been a caliper sticking but the tech said it was my wheel bearing. More

They were polite, helpful and timely. The facilities were clean. They gave me a ride to the dealership to pick up my car. The facilities were clean. They gave me a ride to the dealership to pick up my car. More

I can’t say enough good things about Darrin at Heiser Toyota. I found a car I wanted so badly but I’m in another state so I was prepared for that to be difficult. I also was coming off a bad dealership e Toyota. I found a car I wanted so badly but I’m in another state so I was prepared for that to be difficult. I also was coming off a bad dealership experience elsewhere so hesitant is the perfect word for what I was feeling. I got so incredibly lucky when Darrin was the one who reached out. He stayed at work until 10pm helping me get together everything I needed to so he could get me in the car. I drove 5 hours to Heiser & wow. Darrin was great over the phone but even better in person. He had so much patience, kindness & he knows what he is talking about when it comes to cars. I never felt pressured or like I was getting in over my head. He made sure to ensure I was comfortable with everything & also confident in what I was purchasing. I can’t say enough good things about him. That dealership truly has a gem in Darrin & I would recommend Heiser- and especially Darrin- to anyone! I’m home in MI with my car & couldn’t be happier. More

Tom kept me informed in what they did. Also how long it will take to program the key. Also how long it will take to program the key. More

driver seat back leans to left now Underwarranty, they will not fix. Had work done will not fix. Had work done More

I will review you guys when I feel you did something very poorly or something exceptional. I think the begging for reviews is a bad look and the threatening of the 'if there isn't 5 stars it is a fail'. The poorly or something exceptional. I think the begging for reviews is a bad look and the threatening of the 'if there isn't 5 stars it is a fail'. The dealer is nothing special. I don't feel like there is anything extraordinary anytime I come there. It feels average. The cashier lady is super nice though. I love the way she greets people when they come in. She deserves a 5 star but rating the dealership I would give it a 2-3. The inspections are very poor as well. I have brought my truck there 3 times now and no one has mentioned my damaged skid plate. If I wasn't a tech I would have never known and check the adjustment on my drum brakes. It's not hard. Spin the wheels. It's the little extra things that matter and I feel it is average when I come in. More

Appointment went as scheduled Friendly staff Was given a free car wash, that was nice free car wash, that was nice More

I always get great service sometimes the service writers drag there feet but the job still done drag there feet but the job still done More

Overall, it was a great experience with fast service thank you very much I am very happy with my purchase thank you very much I am very happy with my purchase More

It was professional, proficient and great customer service My time at the dealership was not overly long service My time at the dealership was not overly long More