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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,492 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,492 reviews

February 06, 2024

Matt was very knowledgeable and helpful. He exceeded my expectations on what you would expect at the dealer More

by Petermiszewski
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Feb 07, 2024 -

Heiser Toyota responded

Peter, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Timely and friends service for my 20,000-mile inspection Clean and accommodating waiting room Thank you More

by Knapang1
Recommend Dealer
Yes
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Feb 07, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Complete attention to all the issues with my truck. Great communication and a timely response to questions. More

by BFLANN556
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 07, 2024 -

Heiser Toyota responded

Thank you for your very kind review. Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Quick and friendly I didn't have to wait long and the staff were friendly to me More

by lrizzo35
Recommend Dealer
Yes
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Feb 07, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

First service with the new car, quick service I got my 2nd key fob programmed More

by Terrylittle08
Recommend Dealer
Yes
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Feb 07, 2024 -

Heiser Toyota responded

Terry, Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

I had a tire pressure warning light on my dashboard. I drove to the Metro Mall location, was told the stem valve might need replacing. I scheduled an appointment for the fix. Estimate replacement cost 1 More

by MikeFarrell800
Recommend Dealer
Yes
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Feb 07, 2024 -

Heiser Toyota responded

Mike, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Very efficient and explains to me what was going on. Thank you. The waiting area and the time waiting for services to get done was a good experience. More

by YENGVNNCR_TOYO
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 07, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. Peter and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

He called when my car was finished and explained what i needed done & price. More

by nikkij663
Recommend Dealer
Yes
Employees Worked With
Matthew F.
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Jul 29, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

I waited 2 hours for tire rotation & oil change. Only to return Feb 3, to be told I need new tires More

by MSALLATTITUDE28
Recommend Dealer
No
Employees Worked With
Chris
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Feb 10, 2024 -

Heiser Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

My Family and I had a great experience in Heiser Toyota and Altaf is a great helpful salesman. More

by estebanflores.service
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Altaf and our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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