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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,489 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,489 reviews

June 14, 2023

Great service in obtaining new 2013 Ford escape platinum hybrid 👌 Excellent service, good customer service 👍 More

by JOHNSON.DORIS21
Recommend Dealer
Yes
Employees Worked With
Blain Boudreau, General Manager
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Jun 14, 2023 -

JOHNSON.DORIS21 responded

It is a 2023 Ford escape hybrid platinum.

June 14, 2023

I have dealt with Heiser for 12? Years ... always had good service ...Roger is my guy I deal with👍🏻... Pat is also a good guy! More

by SKITCHF
Recommend Dealer
Yes
Employees Worked With
Ikr
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Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Roger and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 14, 2023

Hieser is a clean dealer ship with friendly customer service. I do think that Toyota could give coupons for Oil change/ Tire rotation etc. I also see other dealer ships still providing 0% financing on More

by Jbechler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! I have sent your feedback to the appropriate department. We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 14, 2023

Straight to the point and very helpful and friendly staff. Would come back again for sure More

by Jacksonk88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 13, 2023

Very disappointed. Difficult to get anyone to respond to questions by phone or email. I feel after my purchase no one cares about providing after purchase services. More

by GRAHAM.HILDEBRANDT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorri Aiono-Dimoff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in service was fantastic!
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Jun 20, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 13, 2023

They were rude when coming in. No one greeted me, seemed like a burden to have an appointment there. I will be switching dealers. More

by nfsprosty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand what happened during your experience.

June 13, 2023

Peter was great! Looked like he was doing al lot on his own but he was polite, timely and very accommodating. More

by cdurant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszekski
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Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 13, 2023

This location was very pleasant . I waited for the vehicle. Thanks very kindly for your help with.? My concern. More

by jermaineharrington55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 13, 2023

The staff was friendly as always. I was kept updated on progress and maintenance was completed quickly. I love that Heiser never tries to push unnecessary repairs and I can always tru More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Lowther
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Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 13, 2023

Competent qualified technical personnel and excellent service reps. Time estimates are accurate if I choose to wait. Special mention to mr Garski in Parts. More

by JDITTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garski
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Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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