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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,533 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,533 reviews

June 26, 2023

Good service, helpful service coordinator, nice area to work while waiting for my van to be serviced. Only complaint is car wash always seems to be down when I get service More

by KEVIN.DOBKE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. So sorry for the inconvenience of not being able to get a car wash. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 26, 2023

Tom was very helpful and friendly. I feel confident that the work was done right More

by MKS
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, service dept
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Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 26, 2023

The Service advisor was helpful, gave me a discount on two services I needed and was pleasant. More

by GASOLINEMARY2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 26, 2023

Always receive excellent service at Heiser. And will continue to go there for any further service. More

by happy customer
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 26, 2023

The staff is very friendly and answer all my questions. The ability to get taken home and leave the car is great. More

by JEFFREY.OWEN.THOMPSON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 26, 2023

They are always very nice and explain ahead of time if there will be a delay in servicing your car More

by BILLELLIOTT2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 26, 2023

On the date of my service they were undergoing a change of computers systems and customer service greatly suffered. The staff seemed overwhelmed and this not exhibiting the most friendly customer service. More

by jczylstra
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Kevin and Josh(?)
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Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, We apologize for the inconvenience you experienced during your appointment. We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 26, 2023

3 hours wait for an oil change. If short on technicians for the day, need to schedule less appointments so customers don't have to wait hours for a simple oil change. More

by CXIONG2SAMESON
Service Price Transparency
Recommend Dealer
No
Employees Worked With
New service advisor
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Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers and we are sorry that we apparently fell short. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 26, 2023

Great customer service experience with getting my brakes replaced. They even gave us a great discount and the price was better than most estimates from other places I. The area. More

by jacqulinegarrick
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin--Service Advisor
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Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 26, 2023

My wife took the car in at 11 o'clock for an oil change and tire rotation at 1 o'clock was told it still hadn't even been started yet and that there were additional issues by 3 o'clock. They finally had th More

by diwejas592
Recommend Dealer
No
Report | Print
Jun 29, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers and we are sorry that we apparently fell short. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

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