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Heiser Toyota

Milwaukee, WI

4.7
7,481 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,481 reviews

January 28, 2020

Everyone was GREAT!! Very helpful, friendly and caring! Everyone made my wife and I feel like family! As usual I was very impressed with both the facility and the people (especially the people)!! More

by rstinson58orphan
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Jan 29, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to share your experience with us! We are pleased to hear that you had a great experience with the team at Heiser Toyota. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

January 27, 2020

Service I question if you read these reviews, since there was no response to my last one. my last review was regarding a radiator replacement that I felt was More

by ND5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
January 27, 2020

Was promptly served and taken care of - was the third time that I had to bring the car in for a ‘parking brake malfunction’ issue More

by SHEBA50
Recommend Dealer
Yes
Employees Worked With
Jeremiah
Jan 29, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your time with us. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 27, 2020

I love Heiser's service dept. The service reps explain the services to be preformed on my car. And they alerted me that my car needed new tires. Service staff always professional. More

by BERNIE3265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Jan 29, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are happy to hear that you had a great experience with Heiser Toyota and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 27, 2020

Good experience The staff at Heiser is pleasant, friendly, knowledgeable, and efficient. The waiting area is very comfortable. I was in for regular maintenance. The More

by BACHZOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are happy to hear that you had a great experience with Heiser Toyota and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 26, 2020

We bought a Toyota Tacoma. We were looking for a Tacoma and saw one at Heiser that we liked. We came in, looked at it, and took a test drive. We worked with Bill Lawrence who More

by RMSTIEMKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There was a lady that helped with the paperwork but I don't know her name. She was also very nice., Bill Lawrence
Jan 27, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are happy to hear that you enjoyed your time with Bill and the Heiser team. We greatly appreciate your business and hope to see you again soon. Enjoy your new Tacoma!

January 25, 2020

The service was excellent and the staff there are more than kind. They have a family atmosphere that draws you in. I loved my experience and would refer anyone to this dealer. James Hicks was my rep and h More

by YUNGMOZES2
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you enjoyed your time with James and the team at Heiser Toyota. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 24, 2020

Vincent was superb Vincent understands and knowledge the words Customer Services. Each time I come to have my truck service and he is my welcomed service man, I leave p More

by OOMICAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again soon. Happy driving!

January 24, 2020

Quick and easy Returned to Heiser Toyota for another oil change and tire rotation. Vincent was friendly and accepted a competitor's discount coupon. He even left my More

by DEAN_H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Heiser Toyota responded

Dear Dean, Thank you for taking the time to leave us a 5-star review! We are happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again soon. Happy driving!

January 24, 2020

James Hicks made our experience very enjoyable. We went to Heiser Toyota about 5 years ago and had James as our salesperson. He gave us a truecar price on a 2014 Rav 4. It was a great deal The only draw More

by Shirley
Recommend Dealer
Yes
Employees Worked With
Goran. finance 5 stars, Chue Lee, Trevor Tucek
Jan 27, 2020 -

Heiser Toyota responded

Dear Shirley, Thank you so much for the 5-star review! We are so happy to hear that you felt welcome and had a great experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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