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Heiser Toyota

Milwaukee, WI

4.7
7,519 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,519 reviews

May 06, 2025

The video from the technician was really helpful for us to fully understand the nature of the needed repairs More

by ggalewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the valuable feedback. We are so glad to hear you felt the technician video was helpful. Thank you for your business. We look forward to your next visit!

May 04, 2025

Great customer service and very polite. Kevin greeted me with a smile as I walked through the door. I felt acknowledged and welcomed. More

by Keyairabrown.kb
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
May 04, 2025 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 04, 2025

Extremely satisfied. Staff was courteous, helpful and knowledgeable. Looking forward to a long term relationship with Heiser. More

by jacobsohn9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 03, 2025

Excellent dealership! I worked with AL and Jakub and they are very patient and pleasant to work with. I was an out of state purchase and they made the transaction seamless More

by danielleholland37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that we were able to assist you and that you had such a positive experience. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 03, 2025

Very nice and comfortable The customer service and vehicle service was excellent. I would definitely recommend my friends. More

by Hawk
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
May 03, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 02, 2025

When I first walked in I was greeted. I dealt with Jordan Christian. He is the go to guy for a new car. Very patient..that's what I liked most about him. He wasn't pushy. He let me take More

by Sfort9ersfan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan christian
May 02, 2025 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

May 02, 2025

Service was performed completely. An issue was experience by Heiser but they promptly corrected it. I am completely satisfied. More

by dpaschke0442
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
May 02, 2025 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 02, 2025

Awesome service, always helpful and very informative about what will be done. Cost was very reasonable. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Heiser Toyota responded

Dear Chris, Thank you for the 5 star rating. We are greatly appreciative of your business and look forward to providing you with another 5 star experience at your next visit.

May 02, 2025

The staff was nice and friendly and the cost of the key fob programming was reasonable. Thank you. More

by LeoYang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 02, 2025

They took care of a few issues we had with a new/used truck. The only issue I have is they left the floor mats really dirty and they were brand new formats. I had to clean them with degreaser. For some r More

by wolfepack_2001@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Jenkins
May 03, 2025 -

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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