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Heiser Toyota

Milwaukee, WI

4.7
8,059 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 8,059 reviews

March 14, 2020

Good experience Yes, I would recommend the service center. Just a couple of things that I would like to point out from my last appointment. I stopped in the dea More

by CFLORYANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Schilz, Amy Bobber
Mar 17, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are happy to hear that you enjoyed your time with us and we sincerely apologize for the inconvenience while scheduling your service appointment. Your feedback is important to us and will be passed along to the appropriate executives. We greatly appreciate your business and hope to see you again soon. Happy driving!

March 14, 2020

Great people From my sales consultant, Al, to my finance consultant, Sadat, to finance manager, Jill, they made the experience pInless. Came in to buy my leased ve More

by CATHLEEN_MAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Heiser Toyota responded

Dear Cathleen, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

March 13, 2020

Painless - efficient and couteous Excellent setup for the comfort of customers waiting for service to be completed. Always knew the status of my vehicle. Complete explanation of servic More

by WSHADID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Schilz
Mar 17, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with us and enjoyed our customer lounge. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 13, 2020

awesome Al was a very professional individual and a very good sales rep. Didn't buy original car I was looking at do to the fact by the time I got down the More

by lhader
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your time with us and that Al helped to find what you were looking for. Thank you for choosing Heiser Toyota and we look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 13, 2020

They are Great!. Everything went well..Service was good. Time for drop off was good. No problem with anything. Would recommend this Dealership to my friends. More

by DEBBIEDESCH11
Recommend Dealer
Yes
Employees Worked With
Dana Schilz
Mar 17, 2020 -

Heiser Toyota responded

Dear Debbie, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your time with us. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 13, 2020

Oil change I was a walk in for an oil change. There was a 3 hour wait. I was offered the shuttle and was taken home and picked up when my vehicle was done. Seaml More

by SCRIDGEWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hall
Mar 17, 2020 -

Heiser Toyota responded

Dear Valued Customer Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your time with us. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 12, 2020

Satisfied Service writer was courteous and efficient and the oil change was done correctly and within the time promised.. Clean waiting room with fresh pop More

by kschober4
Recommend Dealer
Yes
Employees Worked With
Chue Lee
Mar 17, 2020 -

Heiser Toyota responded

Dear Valued Customer Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your time with us. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 12, 2020

Fabulous service-Heiser Auto Body and Toyota Dealership! Best car day ever! Martin and team at Heiser Auto Body did a fabulous job on my Sienna yesterday, following my hitting a snow bank--installed new lig More

by bunnyraasch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Schilz, Cody Severinsen
Mar 17, 2020 -

Heiser Toyota responded

Dear Valued Customer Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your time with us and we were able to repair your vehicle in a timely manner. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 12, 2020

Always do a good job Today took a lot longer than usual for an oil change. The work is always well done. Friendly people. Good price on an oil change with synthetic lube. More

by KENSINGER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Mar 12, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 11, 2020

Very disappointed with Dana schliz she shouldn't be allowed to deal with public. This is the second time now that she made me feel uncomfortable asking questions her tone and attitude she is not a peo More

by JBAUM68955
Recommend Dealer
No
Employees Worked With
Dana Schilz
Mar 12, 2020 -

Heiser Toyota responded

Dear J Baum, We are very sorry to hear that you didn't receive the customer service you deserved from Dana during your recent visit with us. Can you please private message us your contact information so that our service manager can follow up with you to learn more about your experience? Thank you

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