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Heiser Toyota
Milwaukee, WI
8,206 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,206 reviews
May 13, 2020
Utilized the pickup drop off service, and car was returned with a dirty interior driver seat/door area. It does not appear that it was cleaned, and I doubt it was sanitized. I will not be servicing returned with a dirty interior driver seat/door area. It does not appear that it was cleaned, and I doubt it was sanitized. I will not be servicing again at Heiser if this is standard practice. More
by REARDONMJ
Verified CustomerEmployees Worked With
Dana Schilz
May 13, 2020
Jorge Ndina was absolutely the best sales person. He took a lot of time with me and was very thorough in explaining the Toyota RAV4’s features. He presented a very positive impression of this dealershi took a lot of time with me and was very thorough in explaining the Toyota RAV4’s features. He presented a very positive impression of this dealership. Everyone I talked to was great and the dealership was beautiful and very clean. More
by BKC1944
May 13, 2020
I remember when I first went to Toyota my credit wasn't the greatest and they in house financed me I was so happy with my Toyota sienna I couldn't believe it Toyota is the greatest! the greatest and they in house financed me I was so happy with my Toyota sienna I couldn't believe it Toyota is the greatest! More
by Lawanda
Employees Worked With
Maryann. Higgins
May 12, 2020
What Happened to my Heiser Loyalty Rewards? I had my car in twice within a week for service. Oil change and then tires. Just wondering why my Heiser Loyalty Rewards dollars were not applied eith I had my car in twice within a week for service. Oil change and then tires. Just wondering why my Heiser Loyalty Rewards dollars were not applied either time? Does the customer have to ask for it? Rewards dollars should show up on account and automatically be applied. My other comment would be that this is not a service shop when fast service is needed. Driving in and asking for immediate help is not allowed. I always need to schedule an appointment for service. Emergency work like a flat tire fix requires I go to Monroe. Top notch staff and work quality. More
by DPIPIA0
Employees Worked With
Bob Arciszewski
May 12, 2020
Painless We had some bodywork done after a fairly significant fender bender. We came a long ways, knowing that our experience has always been good. They did We had some bodywork done after a fairly significant fender bender. We came a long ways, knowing that our experience has always been good. They did excellent work and the car is like new again (2016 Prius). Paint is perfect, panels are great, and communication very good and respectful through the process. More
by DOGNABIT
Employees Worked With
Martin at the body shop.
May 11, 2020
Great Experience working with Al Hussain Al was a great salesperson to deal with. He was willing to make a deal but not in a pressuring way. Explained options on the SUV very well. Followed t Al was a great salesperson to deal with. He was willing to make a deal but not in a pressuring way. Explained options on the SUV very well. Followed through on a detail of the SUV before picking it up. A+ experience and would do business with again! More
by valeries
May 11, 2020
Very professional, not pressured, Bill work with my budget and help me to get good APR loan by Toyota Financial Services TFS . Love my TACO 2016 . Thanks budget and help me to get good APR loan by Toyota Financial Services TFS . Love my TACO 2016 . Thanks More
by REYES1600
May 10, 2020
Great experience working with salesman Al Hussain. He listened to what I wanted, showed me different vehicles & their features & took me on a test drive. He worked hard to get me a good deal, was polite, listened to what I wanted, showed me different vehicles & their features & took me on a test drive. He worked hard to get me a good deal, was polite, professional, knowledgeable & thorough. More
by Carol
Employees Worked With
May 10, 2020
No pressure staffing. Super friendly. Made my purchase as fast and easy as possible. Also very ambitious in suiting my needs in finding the right vehicle. Love my choice and very happy with the whole place a fast and easy as possible. Also very ambitious in suiting my needs in finding the right vehicle. Love my choice and very happy with the whole place all in all. More
by Tanya
