Heiser Toyota

Consistently The Best Always are ready to assist me when I arrive at dealer. Accurate time estimate for completion of the work. Always nice people to deal with, including t Always are ready to assist me when I arrive at dealer. Accurate time estimate for completion of the work. Always nice people to deal with, including the gals at the pay window. More

Thorough Very complete services. Everyone is friendly and knowledgable. Nice waiting area with a variety of complimentary snacks and beverages. Service advisor Very complete services. Everyone is friendly and knowledgable. Nice waiting area with a variety of complimentary snacks and beverages. Service advisor took the time to explain what had been done and any problems that they found. More

Thorough yet efficient My overall experience was thorough and efficient. Alex Hall was especially knowledgeable and went above and beyond. From the sales team to the finance My overall experience was thorough and efficient. Alex Hall was especially knowledgeable and went above and beyond. From the sales team to the finance department (Lis and Vicky), my experience was very satisfactory. I will definitely recommend their services to anyone in the market. More

My salesperson Al was awesome! Great yet prompt service from start to finish. My brother was with me for a second opinion and he will be coming back to purchase a car from Al this Great yet prompt service from start to finish. My brother was with me for a second opinion and he will be coming back to purchase a car from Al this summer. More

The Salesperson is the Main Ingredient The purchase procedure for our new Highlander was just average. The first salesperson did not return my calls so I shifted to a different salesperson The purchase procedure for our new Highlander was just average. The first salesperson did not return my calls so I shifted to a different salesperson. That salesperson was great. Knowledgeable on the car and features. But management over the salesperson was less than satisfactory. I asked for an adjustment to the discount and the manager offered up an adjustment on the trade-in value. Not what I was expecting. And then the manager entered the wrong code for the interior when placing the order and the car arrived with the wrong interior; So had to wait while they found a substitute and added options to get the car to what was ordered. More

15000 mile service. got my vehicle in immediately as promised.. work was done in less time than expected. great waiting room experience. good popcorn. offered car wash w got my vehicle in immediately as promised.. work was done in less time than expected. great waiting room experience. good popcorn. offered car wash which was added bonus. More

Ok went to Bad Vehicle was in for three actions; four tire replacement, all wheel alignment, oil & filter change. Also used the carwash following the service work. Vehicle was in for three actions; four tire replacement, all wheel alignment, oil & filter change. Also used the carwash following the service work. Services were performed as expected, however, when we got home, noticed that one wheel cover was missing. When I called 'Joe' in Service, he scouted the shops but claimed that the cover was not there. I retrace the route from the pick-up point, around the dealership lot and all roads & turns on the way home. Found three wheel covers along the way, none for our vehicle. Joe quoted a price of ~$85 for a replacement; I feel that the loss was due to either oversight by or poor installation by one of your service techs and that Heiser should provide a replacement for free. Also, during my phone call back to Joe, I was put on hold multiple times and found it infuriating to listen yo MaryAnn's message about 'the new Heiser", how great your service is and how much you appreciate me as a customer. Very insulting! I would be the last to suggest that a phone caller has priority over a face-to-face customer, but once the caller is engaged, bouncing around from person to person and being put on hold time after time are not good customer service. More

Straight Forward and to the Point Al Hussain was awesome to work with again, I have purchased two cars from him at Heiser. He was straight forward and detailed about the Toyota Corol Al Hussain was awesome to work with again, I have purchased two cars from him at Heiser. He was straight forward and detailed about the Toyota Corolla I purchased. He didn't waste my time. I was sold within the first 10 minutes even though it was a "no pressure"experience. Al and Heiser provided me with great customer service and excellent vehicles. I checked out the competition but they can't touch Heiser. More

Very good buying experience - Alex Hall was great! My wife and I worked with salesman, Alex Hall when we purchased a new Toyota Avalon. The buying experience was very pleasant. We paid the Heiser Toyot My wife and I worked with salesman, Alex Hall when we purchased a new Toyota Avalon. The buying experience was very pleasant. We paid the Heiser Toyota dealer several visits. Each time Alex was very helpful and knowledgeable about the vehicle. I was impressed by Alex and his knowledge of the vehicle. I was also impressed by Heiser’s service area. The service waiting area was clean and comfortable. I would highly recommend buying a vehicle from Alex Hall and Heiser Toyota. We also did some of the ground work and checking about available vehicles with Laura Frombach, their Internet Sales Manager. Laura was very helpful too! More

Excellent customer service and lowest price! We actually bought our Toyota Camry at Heiser after test driving it and trying to make a deal with another dealership. Heiser gave us lowest price on We actually bought our Toyota Camry at Heiser after test driving it and trying to make a deal with another dealership. Heiser gave us lowest price on the car and had superior customer service over the other dealership! Alex Hall was so helpful and very knowledgeable about our new Toyota Camry! I would recommend Alex to friends and family in the market for a new car! So far we love our new Camry!!! We will be coming back to Heiser for service even though we have a local dealer where we live. Thank you Alex! More