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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,113 Reviews
Call Service Center (414) 357-2100

4,113 Reviews of Heiser Toyota - Service Center

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May 25, 2023

They seemed to generally care and listened to the history of the ongoing problem. Peter took good care of me, offered a loaner, which helped a lot, described the warranty on the repair, and provided a free w More

by Dawnk614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter in Service 5 stars
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May 31, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 25, 2023

My 2 problems were fixed problems were fixed promptly. I have one more to go. Surprised the vehicle wasn't washed. More

by Kakmgk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Kakmgk responded

Almost all employees give it there all. Recently Tom/Kevin in the service dept. did their best. Suprised car wasn't washed.

May 24, 2023

I have never worked with Colton. He was great! He treated my with kindness and respect!! More

by BrmBrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
Report | Print
May 31, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 24, 2023

Jordan, Chad and Jessica were outstanding. I knew what make, model, year, trim and color that I wanted and they helped drive away in the perfect vehicle. More

by ESLIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maureen Calmes, Colt Grandstaff
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May 31, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 24, 2023

Great service very knowledgeable staff Easy to work with answer all my questions and concerns More

by troy.barth1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garski
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May 31, 2023 -

Heiser Toyota responded

Troy, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 23, 2023

Responsive excellent communications friendly felt like they cared about the service they provide new customer More

by bedcrums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
May 23, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 23, 2023

Service was great, fast and friendly as always. Thank you for everything! And Tom was very helpful. More

by AKLYNCH33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
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May 23, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 23, 2023

My car went in for a 6 mo inspection with an inop tail light. It came out with an inop taillight but it was marked "ok" on the inspection. More

by CWALK0973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand what happened during your experience.

May 23, 2023

Staff are helpful and direct to the point. Service was great. I like that I can just do walk-ins. Thank you. More

by YENGVNNCR_TOYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton
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May 31, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 23, 2023

It was easy to schedule an appointment, plus they loaned a car to me when I had to leave my vehicle overnight. More

by C8MOLAISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota Tom
Report | Print
May 31, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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