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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,115 Reviews
Call Service Center (414) 357-2100

4,115 Reviews of Heiser Toyota - Service Center

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April 20, 2023

Service rep was clear with description of work to be completed. I enjoy the waiting area very much, can do productive work while waiting. More

by TPANKENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
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May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 20, 2023

Great service for oil change and multipoint inspection. Reasonable wait time. Very friendly service from start to finish More

by CHRISTINEMASLOSKE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 20, 2023

Clean comfortable stylish tv coffee soda good understanding of what was going on with car More

by MCCLARTYPHYLLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 20, 2023

1 st oil change was completed & lift gate issues were resolved! Another happy Toyota customer More

by HOLMESTEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 04, 2023 -

HOLMESTEE responded

See you again in 5000 miles!

April 17, 2023

It’s something is not about the dealership it’s about Toyota. I bought a new car and it’s not working and getting charge for it. More

by MOSTAFANASER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Apr 19, 2023 -

Heiser Toyota responded

Dear valued customer, Please contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand the problems your having.

April 17, 2023

The person rotating my tires screwed up my car. Now I've had to leave my car with them and receive a dirty loaner. I am not sure I can trust their service department when they fail at the basic More

by JNOVAK115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Carlson
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Apr 19, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand what happened during your experience.

April 15, 2023

I came in about sensors on my tires on a Saturday and was told that I would receive a call on Monday once they were able to check the price, but never received a call. More

by micrendon77
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colton
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Apr 17, 2023 -

Heiser Toyota responded

dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

April 15, 2023

Friendly and quick service with a nice waiting area. I will take my car back again. More

by GRUONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 15, 2023

I have always received outstanding service at heiser. The people are nice, and the repairs are top notch. More

by MTILIDETZKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski, Noah Patnode, John Carlson, Jesse Dealba
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Apr 17, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 15, 2023

Be prepared for many service recommendations your car doesn't actually need at a price that is significantly higher with just average service. No thanks. This sounds kind of basic, but I've never been to More

by Dawnwallace77@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Apr 17, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

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