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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,097 Reviews

4,097 Reviews of Heiser Toyota - Service Center

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November 26, 2020

Bought our RAV 4 a little less than a year ago, and now getting mixed messages on what was specifically covered by the scratch protection plan. Otherwise, excellent service at Heiser. I rarely go anywher More

by GEBAUER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Roger and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 20, 2020

After I replaced 4 brand new tires my tire sensor light came on. I was charged $72.80 dollars to get a diagnostic check. The Tech said he would waive the charges if it needed to be fixed. That was not done More

by brenda.Conley
Recommend Dealer
No
Employees Worked With
Bob Arciszewski
Dec 15, 2020 -

Heiser Toyota responded

Dear Brenda, we want to thank you for your business and for your feedback. We apologize for any frustration that came with your service appointment. We have sent your concerns to the appropriate management to look into. In the meantime, please feel free to reach out to our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com.

November 19, 2020

I WAS SO IMPRESSED WITH THE FRIENDLINESS OF THE STAFF AS WELL AS THEIR FAST SERVICE. I WAS THEIR FOR AN OIL CHANGE, TIRE ROTATION AND NEW WIPER BLADES. MY APPOINTMENT WAS 11;15 AND I WAS INFORMED MY VEHICLE More

by MollyPutz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Nov 30, 2020 -

Heiser Toyota responded

Dear Molly, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 17, 2020

Awesome customer service from the guy who took my car when I pulled in to the service advisor, valet driver and cashier. Kudos to all of you!!! More

by Brenda_broughton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SHANE ALBRECT
Nov 17, 2020 -

Heiser Toyota responded

Dear Brenda, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 15, 2020

There are Good people I love them because they do a Good work for me. That is why I bring all my vehicles to them.Thanks. More

by Kenneth.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Nov 16, 2020 -

Heiser Toyota responded

Dear Kenneth, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 14, 2020

First time customer very helpful . Leaving another dealership which I was a long time customer. Just when they lost my truck that was the last time. I had very good service people and now it is a joke More

by annboergerswift
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
Nov 18, 2020 -

Heiser Toyota responded

Ann, thank you for your business and your feedback. We appreciate you servicing your vehicle with Heiser. We apologize for any that caused frustration while you were here. We have sent your concerns to the appropriate management team to look into. If you have any additional concerns or questions please reach out to our Service Manager Jason Kent Jason Kent: by phone at 414-586-7135 or by email at Jason.kent@heiser.com.

November 13, 2020

Have been driving Toyota Camrys for many years and always from Heiser. Pat Pomeranz has always provided us with the best support in making the right choice car for our needs. Also the service at Heiser is o More

by JNETZEL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Pat and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 13, 2020

The dealership offers variety of services needed to maintain your car The rep was receptive to my needs and offered advice in keeping with my wishes More

by MMANTHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Nov 16, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 13, 2020

I was very pleased with the service we received. The pickup and return of vehicles was great considering the times we are living in. Bob kept me informed on the status of the service on both vehicles. More

by BOB@MACPROTECH.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Nov 16, 2020 -

Heiser Toyota responded

Dear Bob, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 12, 2020

It was fast service but the representative did not seems to want to talk about my service options first and at the end did not even print my service detail so I can know if there is any issues until I reque More

by sarkisalbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn albrecht
Nov 13, 2020 -

Heiser Toyota responded

Thank you for your business and your feedback. We have sent your concerns to the appropriate management to look into. In the meantime , please feel free to reach out to our service Director Don Meyer at 414-247-8984 or by email at dmeyer@heiser.com. Thank you!

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