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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,137 Reviews

4,137 Reviews of Heiser Toyota - Service Center

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January 15, 2021

Dealership Fast and great service. Will recommend to anyone in the area. A+ A+ A+ A+ A+ 25 word requirement not fast or great service. More

by naolee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 15, 2021

I have always had good service. It was a bit frustrating this time, since the emission's test result sheet was not placed in my car. Thankfully, when I went back it was taken care of quickly. More

by DONSUE8436
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Garski
Jan 21, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your feedback! We are pleased to hear that you've enjoyed your experience with the Heiser team. We have sent your feedback to the appropriate management in an effort to better our employees and business. If you have any questions or concerns, please feel free to reach out to our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 15, 2021

I was very impressed with the my salesman and my finance person . I told them both what I was looking for and they nailed it ..... I absolutely love my new car. Thank you ☺️ More

by NICOLELEATRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Filipovic
Jan 21, 2021 -

Heiser Toyota responded

Dear Nicole, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Glad you're enjoying your new ride!

January 15, 2021

They are great they treat your car with T L C as do they do to the customers I have referred many people to them not only for service but to buy autos More

by jpassoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Jan 21, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 14, 2021

I really appreciate the service team for picking up my car and taking care of me from start to finish great work. Thank you a More

by GLENNMICHELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Jan 14, 2021 -

Heiser Toyota responded

Dear Michelle, Thank you for the positive feedback! We are thrilled to hear that you had a 5-star experience with the Heiser team and enjoyed our complimentary pickup and delivery service. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 13, 2021

The pickup service is much appreciated. The amount of my bill, not so much. The requirement that my review be 25 words, not so much either. More

by mobilemom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. If you have any additional questions or concerns, please feel free to reach out to our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 12, 2021

Had an appointment for 11:15. When I went into office, no one acknowledge my presence. Two people at checkin desk and two at separate desks. Finally I asked the lady at the desk where to go. She said wh More

by Trucker Joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know names mentioned above.
Jan 15, 2021 -

Heiser Toyota responded

Dear Joyce, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com with any additional questions or feedback.

January 12, 2021

We are happy with the service. We got it done with the repair on time. Thank you and we will go back to the dealer when we need services again. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin klemstein
Jan 14, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 11, 2021

Vincine Lor explain every things that I need to get it done, it's very helpful. He is very friendly to work with. If you have a good advisor like him, your dealer will have alots of customer. More

by YCHAO20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Vincent and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 07, 2021

They do a good job with scheduled maintenance and make sure I clearly understand any recommended repairs or maintenance required. Great discounts as well. Thanks More

by jeffrey14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Heiser Toyota responded

Dear Jeffrey, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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