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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,137 Reviews

4,137 Reviews of Heiser Toyota - Service Center

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January 05, 2021

Nice, polite, and patient. The young lady got me an appointment speedly with no hesitation. They got me in on time and out. Also a complimentary car wash. Thank you for your service and time. More

by TYEROMEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did get her name.
Jan 14, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 01, 2021

I’ve bought cars at Heisers since it was on 76th and Good Hope and for the most part been satisfied! I will be possibly looking for a 2021 Camry hybrid! I have trouble with service, when I call no one picks More

by daniellemmermann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Heiser Toyota responded

Dear Danielle, Thank you for your business and feedback! We are pleased to hear that you've continued to enjoy your experience with the Heiser team. I have sent your feedback regarding your service experience to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

December 30, 2020

I have 3 Toyota vehicles and have had them all serviced there. I have been using your service department for about 10 years. I may not bring all in future. I used to trust that I was only being recommende More

by HALFTIMECARDS
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

December 29, 2020

My interaction with Joe and Vincent is always great each time. These 2 are knowledgeable, friendly and thorough. I always look forward to working with them whenever I take my car in for service. More

by Heaven's Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 27, 2020

No work was needed for my recall. It was free. Done No work was needed for my recall. It was free. Done done done a a a a a a a a a a a a More

by charles.werner
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Dec 28, 2020 -

Heiser Toyota responded

Dear Charles, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 24, 2020

All around GREAT service! Very friendly staff! I was looking for a coupon for the serviced I received and the service tech found one for me. I'm a very satisfied customer. More

by TEJUANAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bromland
Dec 28, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 23, 2020

Always friendly and professional. Got me in and out quickly and provided a nice loner. The maintenance department is the reason I keep coming back to Heiser Toyota. More

by BOBLOKKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Dec 28, 2020 -

Heiser Toyota responded

Dear Bob, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 22, 2020

Tire replacements that I wasn’t expecting. The OEM tires are too soft of a rubber. I also learned you should run the tires at 3-5 lbs. more than the door sticker which is geared toward softer ride which is More

by BRIAN.BEZANSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane
Dec 23, 2020 -

Heiser Toyota responded

Dear Brian, Thank you for the kind words! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 22, 2020

The price quoted for a thermostat and two hoses plus a flush out came to in excess of $900. The price for the work was too much. I understand now that I cannot return to your company for any work because More

by phyllis53209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember her name
Dec 23, 2020 -

Heiser Toyota responded

Dear Phyllis, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent directly by phone at 414-586-7135 or by email at Jason.kent@heiser.com.

December 18, 2020

Made appt for oil and emissions. Got there on time, told was after hours for emissions so had to come back for that another day. Swear must have put in the wrong oil as car has started knocking terribly wh More

by cecileq2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unknown who worked with, Bob Arciszewski
Dec 23, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent directly by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

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