Heiser Toyota - Service Center

You ordered a part for a recall on 6/25, called and told me it would in the next day. I was called on 6/26 and was told no one knew where the part was and didn’t know when it would come in. When I came to me it would in the next day. I was called on 6/26 and was told no one knew where the part was and didn’t know when it would come in. When I came to pick up my vehicle the service person couldn’t explain to me how that could happen, basically shrugged his shoulders and told me that the parts manager just said it wasn’t there and didn’t know when. How can that happen, still want an explanation. There is a reason I do not go to dealerships for service unless absolutely necessary as in this case. I will continue to not use dealerships for service because of terrible customer service and poor attitudes of yours and other dealerships. More

Service was quick and perfect. The only problem is when you ask for discount they will say straight NO and when you show them coupon for particular service they ready to give you discount without looking o you ask for discount they will say straight NO and when you show them coupon for particular service they ready to give you discount without looking on it. It is bit strange + wierd and raise questions about the amount and quality we gonna get from them. More

Everyone was GREAT! Thanks!!!They were courteous, Everyone was GREAT! Thanks!!! They were courteous, listened to my needs! Service was done within the time frame given! They explained what was done a Everyone was GREAT! Thanks!!! They were courteous, listened to my needs! Service was done within the time frame given! They explained what was done and offered to schedule my next appoint before I left! More

I had an appointment and waited over 25 minutes to get helped. No one even acknowledged me the whole time I stood there. A man who came in for a emission test was helped before me. helped. No one even acknowledged me the whole time I stood there. A man who came in for a emission test was helped before me. More

I had a pleasant experience. Vincent was very informative and answered all my questions. I have been happy with this dealership and the Toyota vehicles. and answered all my questions. I have been happy with this dealership and the Toyota vehicles. More

Anytime I have brought in my car to Heiser it has been a good experience. There waiting area is nice and relaxing while you wait for your vehicle for regular maintenance. good experience. There waiting area is nice and relaxing while you wait for your vehicle for regular maintenance. More

Comprehensive service with little waiting Heiser Toyota at the Metro Auto Mall location provides my family great service and seems genuinely appreciative of our business. It is easy to get a Heiser Toyota at the Metro Auto Mall location provides my family great service and seems genuinely appreciative of our business. It is easy to get a prompt appointment within days of calling. Most service is done while I wait in a comfortable lounge area with cable TV news, newspapers, fresh hot popcorn and hot and cold beverages. I feel comfortable there. The intake persons are very efficient and provide a detailed estimate; they offer any discounts that I qualify for. The parts dept. has been great in checking my remote key batteries. The self-serve car wash is free with any service. It is quick and easy to take care of payment at the front desk. Everything is very professional. Our two 2010 Toyota Camry vehicles are kept in great shape, we get lifetime tire rotation on tires purchased here. No complaints of any kind. Thank you Heiser staff!! More

Efficient service It was my first service visit to Heiser Toyota. Dana took great care of me, even running me down at the carwash to return the iPad I left on her desk! It was my first service visit to Heiser Toyota. Dana took great care of me, even running me down at the carwash to return the iPad I left on her desk! More

2013 RAV4 routine service Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outsta Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. Excellent personnel and outstanding service. On time completion. Thanks. I will come back again. Never disappointed. More

Car service in age of COVID Excellent service. I called at the last minute to see if they could still pick up my car so I could avoid as much interaction as possible. They came Excellent service. I called at the last minute to see if they could still pick up my car so I could avoid as much interaction as possible. They came and got my car when they said they would. The customer service person called and let me know what was happening and what needed to be done. Very satisfied with the service. More