Heiser Toyota - Service Center

The reps were friendly and engaged well with me, transactions were completed in a timely fashion, most importantly every one was well informed. Cleanses was on point! transactions were completed in a timely fashion, most importantly every one was well informed. Cleanses was on point! More

Service was fast, easy, and very efficient. Scheduling an appointment was easy. I was not aware that my 20,000 mile oil change expired in October when I did not have 20,000 miles on the vehicle! Less driving appointment was easy. I was not aware that my 20,000 mile oil change expired in October when I did not have 20,000 miles on the vehicle! Less driving from COVID! More

Joe was very efficient in keeping me advised of the status of the work. Heiser tried to work out the issue but needs Toyota supply a tow hitch that works properly. I do have a hitch to use in the mea status of the work. Heiser tried to work out the issue but needs Toyota supply a tow hitch that works properly. I do have a hitch to use in the meantime. More

Thanks. The service was quick. It shows what I needed to do on my vehicle to get it to pass. Will return if further questions/service are needed. do on my vehicle to get it to pass. Will return if further questions/service are needed. More

Pick up on time. Good social distancing and mask use. Pick up on time. Good social distancing and mask use. Returned vehicle on time. Very friendly.Explained work done well. Did not mess car up. Ver Pick up on time. Good social distancing and mask use. Returned vehicle on time. Very friendly.Explained work done well. Did not mess car up. Very clean. More

After 3 visits and talking with service advisor my concerns was taking care of. I expect my vehicle returned to me clean not dirty inside concerns was taking care of. I expect my vehicle returned to me clean not dirty inside More

I’m usually quite satisfied. This time my car was not washed & all my syrius radio presets were gone possibly when the person was resetting my iPhone connection to the car. I wasn’t happy about either of washed & all my syrius radio presets were gone possibly when the person was resetting my iPhone connection to the car. I wasn’t happy about either of these things. More

Felt like I was pushed thru. No free car wash any more. No drinks while waiting. No personal connection. Couldn’t even tell you who I spoke to. Drove two hours for a ten minute service. Don’t know No drinks while waiting. No personal connection. Couldn’t even tell you who I spoke to. Drove two hours for a ten minute service. Don’t know what’s going on here, but quality of service isn’t what it used to be our met my expectations Also, how do I fill out satisfaction survey if I don’t have a clue who I spoke to? This is a waste of my time. More

I went in for 15,000 mile maintenance on my 2019 RAV4. I wish I had paid more attention to the service reps’ names to give them personal compliments! The 2 I dealt with were great! The first (I believe Vin wish I had paid more attention to the service reps’ names to give them personal compliments! The 2 I dealt with were great! The first (I believe Vincent Lor?) answered all my questions to help me better understand how to use my cruise control settings. Because he was busy when my service was completed, another service rep (Bob or Joe) called me over to let me know it was done and went over the findings that everything checked out okay. He let me know the other guy was busy and that he didn’t want me to wait any longer, which I thought was very nice and great team work! He also answered my questions about the letter I received a while ago about the gas tanks never appearing full via the gauge after filling them fully. He said Toyota is still working on a resolution for that issue. Overall, I had a great experience and would recommend Heiser Toyota. More

Quick and efficient. Replaced leaky tire right away. I also needed an emissions test which was done first and was very fast. The whole visit took less than an hour. also needed an emissions test which was done first and was very fast. The whole visit took less than an hour. More