Heiser Toyota - Service Center

My last service experience was excellent! I enjoy bringing my vehicle for service at Heiser because I know I'll be treated well. Joe Kuckuk and Dana Schilz especially have gone way above and I enjoy bringing my vehicle for service at Heiser because I know I'll be treated well. Joe Kuckuk and Dana Schilz especially have gone way above and beyond to take care of me and make good things happen. I enjoy being recognized and greeted by name when I arrive - I think that's important too. James Hicks, from whom I bought my car back in November of 2013, always stops by to say hello when I'm waiting for my vehicle to be repaired. All of these folks, and for that matter all your employees, make me feel like I'm part of the Heiser family! More

DANA is amazing! She is both professional and courteous. She does what she says she's going to do, and gets things done in a timely manner. My sense is that she cares very much about her job and the people She does what she says she's going to do, and gets things done in a timely manner. My sense is that she cares very much about her job and the people that come to receive services at Toyota. More

My husband and I have been Heiser Toyota customers for many years. We are very satisfied with our 2007 Corolla and 2012 RAV4 and the excellent service Heiser has provided us. many years. We are very satisfied with our 2007 Corolla and 2012 RAV4 and the excellent service Heiser has provided us. More

Everything went well as expected and as always. Truck was towed in and was repaired the same day Excellent service as I have come to expect. towed in and was repaired the same day Excellent service as I have come to expect. More

Customer Non Service, With poor attitude. I had arranged to drop my Highlander off on Tuesday for service on Wednesday. It took 25 minutes just to check in. When I arrived I mentioned the fa I had arranged to drop my Highlander off on Tuesday for service on Wednesday. It took 25 minutes just to check in. When I arrived I mentioned the fact that I was just dropping my vehicle off for next day service, I was immediately told in a stern voice and with a condescending attitude " you will have to wait because you will have to sign some papers". It went downhill from there, the young lady who addressed me was very rude and unprofessional. I am not going any further with this review, and in my baseball world 2 strikes your out, and because this is the second time i was not satisfied with the service reps. I will not be having my vehicle serviced at Heiser. More

Good service, good communication about the vehicle's needs. Friendly representative explained everything, the was work completed in a timely fashion. The waiting lobby was comfortable and offered free drinks a Friendly representative explained everything, the was work completed in a timely fashion. The waiting lobby was comfortable and offered free drinks and snacks for those who wait on their vehicle's. More

fix Check Engine light Originally they said bring it in at the appointed time: 8:45 a.m. the next day. We asked if we could bring it in the afternoon of the previous day. No Originally they said bring it in at the appointed time: 8:45 a.m. the next day. We asked if we could bring it in the afternoon of the previous day. No problem. Brought it in. They called me about an hour later with a description of the problem and a solution. I gave them the go-ahead. About an hour later, they called me to say the car was ready. Nice job -- even one day early! More

I have been hapily dealing with the Heiser dealerships for over 40 years. I don't know how anyone could get a better endorsement than that! for over 40 years. I don't know how anyone could get a better endorsement than that! More

Waited 3 hours for new tires and a alignment. I have a difficult time scheduling a appointment for service Because of my work hours and they aren’t open on weekends. difficult time scheduling a appointment for service Because of my work hours and they aren’t open on weekends. More