Heiser Toyota - Service Center

Unacceptable and a waste of time. My wife came to the dealership for an oil change and asked the attendant to take alook at the chirping sound the car was making becaue it makes this n My wife came to the dealership for an oil change and asked the attendant to take alook at the chirping sound the car was making becaue it makes this noise when the car is in the drive position as to say the door is ajar. Once the oil change was completed there was no mention of her request but a list of other things that she did not mention. She was appalled with the service and mention to me that she would not return. More

Great job! Brought in 2019 Highlander for 10k service. Oil change and tire rotation, paid for by Toyota. Quick and easy with a car wash afterwards. Thanks, and Brought in 2019 Highlander for 10k service. Oil change and tire rotation, paid for by Toyota. Quick and easy with a car wash afterwards. Thanks, and keep up the great work! More

Speedy help Grateful Heiser service could fit me in so quickly when one of my car's headlights was out on amisty, almost foggy, day. My thanks. Grateful Heiser service could fit me in so quickly when one of my car's headlights was out on amisty, almost foggy, day. My thanks. More

Car service/ oil change. Great customer service, service time was great. Gave discount on bulb for my headlights. Customer service was very polite, informative. He went over e Great customer service, service time was great. Gave discount on bulb for my headlights. Customer service was very polite, informative. He went over everything about my truck. Thank You. More

Greatest oil changes in the city! I use to take my car to Woodman's for an oil change, great prices. And then I found Heiser Toyota. I can make an appointment (no more waiting in lines I use to take my car to Woodman's for an oil change, great prices. And then I found Heiser Toyota. I can make an appointment (no more waiting in lines) and the price is less, all while I sit in a comfortable waiting room with a TV and refreshments. Not a hard chair in a gas station. Best part is you do not have to drive a Toyota to get your oil changed there! I have a chevy, my daughter a jeep, my son a chevy truck and they do them all! Thanks Heiser. More

Really helpful and accommodating service department. Easy to communicate with and fun to work with. I’m looking forward to bringing my vehicle back in the future. to communicate with and fun to work with. I’m looking forward to bringing my vehicle back in the future. More

Nobody really cares The customer service atmosphere in the service department is really poor. First of all the attitudes of the people working are always bad and depress The customer service atmosphere in the service department is really poor. First of all the attitudes of the people working are always bad and depressing, but specifically I have been incredibly disappointed at how I've been treated for 2 reasons: First, when I bring up concerns about my vehicle, my concerns are either immediately brushed aside or met with an immediate demand for money - there is no consideration that maybe somebody should just take a look. Second, every concern I have had thus far with my vehicle has included an immediate request for money, when I bought the car at Heiser not long ago and was put through an exhaustive selling process to ultimately pay for the extended warranty which cost me close to $4,000. I remember being very skeptical about this "warranty" but I reassured over and over that it was "bumper to bumper" - that it covered everything on the car - and I was almost ridiculed for considering not purchasing it. When I finally did, I had peace of mind that everything that could go wrong on my car would be covered. Well since then I've had issues with alignment and issues with my backup camera. Both times I find out, NOPE! Warranty aint covering anything for you! That is deceitful, predatory sales and I am very disappointed in how this has been handled on a personal and professional level. More

Was promptly served and taken care of - was the third time that I had to bring the car in for a ‘parking brake malfunction’ issue time that I had to bring the car in for a ‘parking brake malfunction’ issue More

I love Heiser's service dept. The service reps explain the services to be preformed on my car. And they alerted me that my car needed new tires. Service staff always professional. The service reps explain the services to be preformed on my car. And they alerted me that my car needed new tires. Service staff always professional. More