Heiser Toyota - Service Center

Customer Non Service, With poor attitude. I had arranged to drop my Highlander off on Tuesday for service on Wednesday. It took 25 minutes just to check in. When I arrived I mentioned the fa I had arranged to drop my Highlander off on Tuesday for service on Wednesday. It took 25 minutes just to check in. When I arrived I mentioned the fact that I was just dropping my vehicle off for next day service, I was immediately told in a stern voice and with a condescending attitude " you will have to wait because you will have to sign some papers". It went downhill from there, the young lady who addressed me was very rude and unprofessional. I am not going any further with this review, and in my baseball world 2 strikes your out, and because this is the second time i was not satisfied with the service reps. I will not be having my vehicle serviced at Heiser. More

fix Check Engine light Originally they said bring it in at the appointed time: 8:45 a.m. the next day. We asked if we could bring it in the afternoon of the previous day. No Originally they said bring it in at the appointed time: 8:45 a.m. the next day. We asked if we could bring it in the afternoon of the previous day. No problem. Brought it in. They called me about an hour later with a description of the problem and a solution. I gave them the go-ahead. About an hour later, they called me to say the car was ready. Nice job -- even one day early! More

Good service, good communication about the vehicle's needs. Friendly representative explained everything, the was work completed in a timely fashion. The waiting lobby was comfortable and offered free drinks a Friendly representative explained everything, the was work completed in a timely fashion. The waiting lobby was comfortable and offered free drinks and snacks for those who wait on their vehicle's. More

Waited 3 hours for new tires and a alignment. I have a difficult time scheduling a appointment for service Because of my work hours and they aren’t open on weekends. difficult time scheduling a appointment for service Because of my work hours and they aren’t open on weekends. More

I have been hapily dealing with the Heiser dealerships for over 40 years. I don't know how anyone could get a better endorsement than that! for over 40 years. I don't know how anyone could get a better endorsement than that! More

I still can’t figure out why it takes an hour plus to do an oil change. Satisfied otherwise I had an appointment and arrived exactly at my appointment time. an oil change. Satisfied otherwise I had an appointment and arrived exactly at my appointment time. More

Nice visit. I'll be back. Service department took my call and was able to schedule me at my requested time. Bonus! Only complaint was nobody offered my a car wash after my ser Service department took my call and was able to schedule me at my requested time. Bonus! Only complaint was nobody offered my a car wash after my service appointment. Living in the dirty bowels that many of us know as "Wisconsin Winter", I thought that would have at least been an offered to me. More

I am always pleased with my visits. The staff is friendly, knowledgeable and timely with service completion. In addition, I love the complementary car wash that is offered. Thank you! friendly, knowledgeable and timely with service completion. In addition, I love the complementary car wash that is offered. Thank you! More

Great job! Brought in 2019 Highlander for 10k service. Oil change and tire rotation, paid for by Toyota. Quick and easy with a car wash afterwards. Thanks, and Brought in 2019 Highlander for 10k service. Oil change and tire rotation, paid for by Toyota. Quick and easy with a car wash afterwards. Thanks, and keep up the great work! More

Unacceptable and a waste of time. My wife came to the dealership for an oil change and asked the attendant to take alook at the chirping sound the car was making becaue it makes this n My wife came to the dealership for an oil change and asked the attendant to take alook at the chirping sound the car was making becaue it makes this noise when the car is in the drive position as to say the door is ajar. Once the oil change was completed there was no mention of her request but a list of other things that she did not mention. She was appalled with the service and mention to me that she would not return. More