Heiser Toyota - Service Center

Little to no feedback, no follow up I had some basic questions about my brand new hybrid dropping 13 miles per gallon - the texhnition said there were no alerts but they didn’t really an I had some basic questions about my brand new hybrid dropping 13 miles per gallon - the texhnition said there were no alerts but they didn’t really answer my concerns. I’ve never owned a hybrid before and I am concerned about how it is running. When I had a phone survey and reported that - I was given a follow up call and told to speak with roger droukas? I left a voicemail but he never returned my call. The service manager who helped me hadn’t set up his voicemail and I could never catch him. After waiting several days, . I went to Andrew Toyota and they figured it out - called Toyota, and got some specific feedback. More

They were all they promised and then some! I had my Tacoma in for regular service and asked for a couple of additional tasks to be done. They got it done almost before I was home! And their shu I had my Tacoma in for regular service and asked for a couple of additional tasks to be done. They got it done almost before I was home! And their shuttle service is great--very useful and the drivers are very courteous. More

Awsome Great fast service! I would bring my vehicle here over other local dealerships! The service performed was quick and accurate with in site full inspect Great fast service! I would bring my vehicle here over other local dealerships! The service performed was quick and accurate with in site full inspection. More

Routine service Heiser Toyota has been our service center for many years. Staff is professional and knowledgeable. They get you in and out in a timely fashion Heiser Toyota has been our service center for many years. Staff is professional and knowledgeable. They get you in and out in a timely fashion More

Very rushed and impersonal This is the 2nd time recently where I have had issues with the service advisor not paying attention to what I was asking. Last week I went in for a This is the 2nd time recently where I have had issues with the service advisor not paying attention to what I was asking. Last week I went in for a recall on airbags. The letter I received (at least 6 times) said free loaners are available. But the advisor brushed that off and said “no we don’t have any”. I also had a letter for a 2nd repair program for the gas filler cover. Last year mine broke and I asked for a quote at that time on fixing it which was around $400 and I did not want to pay that much. So now I got the letter saying repairs were free but the service advisor last week straight out said “you will be charged a diagnostic for looking at it which is only waived if it qualifies”. I did not care for this approach. I pointed out I already was quoted for this and actually at that time no one threatened a diagnostic fee. After the visit she did determine I qualify and that the part was ordered. The other time I had an issue I went in for an oil change and also asked for my emissions test. He told me the emissions would be run and put on my seat. I did not think to ask before leaving but when I logged on that day to renew my plates, it said I needed my emissions. When I called to ask I was told that they probably forgot. This wasted over an hour of my time because I had to take it in ;(elsewhere) for emissions. Also- the call center that calls are routed to now is the most inefficient process. After I get this next repair done I fully intend to have my future service work done elsewhere. More

Thank you Vincent I have an electric ghost in my cars system and although it has yet to be resolved I could tell the service tech was working hard to solve the issue. I have an electric ghost in my cars system and although it has yet to be resolved I could tell the service tech was working hard to solve the issue. Most important was that I wasn't drilled with charges. That lets me know I can trust and rely on Heiser's team to do the right thing, which is important to future clients as well as myself. More

Another Great Service Experience Great Service Experience again @ Heiser Toyota. Vincent and the Service Team were great to work with on my wife's 2019 Highlander. It's good peace of Great Service Experience again @ Heiser Toyota. Vincent and the Service Team were great to work with on my wife's 2019 Highlander. It's good peace of mind to know courteous professionals are keeping her car in the best shape it can be in. Much appreciated! Thank you! More

Great service Everything on time, pleasant, and to expectations. Thank you so much! Online apt was perfect, easy to use and email and text reminders helpful. Staff Everything on time, pleasant, and to expectations. Thank you so much! Online apt was perfect, easy to use and email and text reminders helpful. Staff super helpful and friendly. More

Service As always employees were friendly and explained the service procedures that were done. Waiting area is clean and pleasant. Unfortunately I don’t reme As always employees were friendly and explained the service procedures that were done. Waiting area is clean and pleasant. Unfortunately I don’t remember the names of the employees I felt with. More

Excellent this time around Brian (the mechanic) explained the problem to me which made me feel like he knew what he was doing. Apparently the gears are set up at a certain spe Brian (the mechanic) explained the problem to me which made me feel like he knew what he was doing. Apparently the gears are set up at a certain speed and it will wind out at that speed. He told me this would not hurt the truck but get a little less gas millage, which I can live with. Also the service tech was very nice and helpful. More