Heiser Toyota - Service Center

Brakes and bluetooth issue I bought my SUV brand new from Heiser because my daughter had such a great experience with this dealership, that was in 2014 and service has been goi I bought my SUV brand new from Heiser because my daughter had such a great experience with this dealership, that was in 2014 and service has been going downhill over the past year. Earlier this year I had the front brakes on my SUV replaced, shortly after that I heard a terrible sound when braking. I took it back to the dealership and was told they couldn't hear anything. I returned two more times and was told they couldn't reproduce the sound. I had it in this week and am told the rear brakes are bad. Seriously, did anyone even look at them when I said I was hearing a noise? I also have bluetooth connectivity issues and I'm told my phone is "too" new......I had the same issue with my old phone which is why I got a new phone in the first place. I don't even think that anyone checked for a problem and my questions/concerns are being blown off because I'm female. More

Service writers Everytime I have been here for service, the service writers have been exceptional. Joe, you have hired some fine people, very professional, courteous Everytime I have been here for service, the service writers have been exceptional. Joe, you have hired some fine people, very professional, courteous and trustworthy. Keep up the great work and thank you! More

30,000 mile service Though the service department was busy, the guy at the service desk called me to the desk and did the initial paper work within just a few minutes. Th Though the service department was busy, the guy at the service desk called me to the desk and did the initial paper work within just a few minutes. The rest of the work only took 45 minutes. It was the fastest service job I’ve ever had. More

Everybody was Great! Everybody was Great Cheerful and Fast Too! I got in early and they took me right away. Dana was super, she told me what I was having done and I was Everybody was Great Cheerful and Fast Too! I got in early and they took me right away. Dana was super, she told me what I was having done and I was in and out in flash. More

Great Service Called in and got same day service, Service rep was great, fast, nice and super service. Not all service center and made the same and Heiser is number Called in and got same day service, Service rep was great, fast, nice and super service. Not all service center and made the same and Heiser is number one in my book. More

Brake job They were very fast and efficient with the work. The waiting area for the wait is amazing. I loved that they keep you updated with how much longer it They were very fast and efficient with the work. The waiting area for the wait is amazing. I loved that they keep you updated with how much longer it should be. Keep up the great work. More

Great service Excellent service. A pleasant greeting when you arrive. Clear explanation of what is to be done. Not a long wait considering what needed to be complet Excellent service. A pleasant greeting when you arrive. Clear explanation of what is to be done. Not a long wait considering what needed to be completed. More

Replace Heat Shield The customer service representative was phenomenal. He was very friendly, patient, and willing to explain what work needed to be done on my car. The m The customer service representative was phenomenal. He was very friendly, patient, and willing to explain what work needed to be done on my car. The mechanics did the work quickly, and even while waiting, the seating area is very welcoming and comfortable. More

10,000 Mile Service We took our 2019 Toyota Rav 4 in to Heiser for the 10,000 mile service. As usual, they did a stellar job and the vehicle was ready in the time fram We took our 2019 Toyota Rav 4 in to Heiser for the 10,000 mile service. As usual, they did a stellar job and the vehicle was ready in the time frame promised. We will continue to take our Toyota to Heiser for service. More

Continued good experience Ever since I purchased my Highlander at Heiser, I've never had a bad experience. The vehicle is great and the service is extremely commendable. Ever since I purchased my Highlander at Heiser, I've never had a bad experience. The vehicle is great and the service is extremely commendable. More