Heiser Toyota - Service Center

Courteous and Professional Experience Service advisor was courteous and professional. Explained potential problems which should be resolved in an informative manner without sales pressure. Service advisor was courteous and professional. Explained potential problems which should be resolved in an informative manner without sales pressure. He provided me sufficient information to make an informed decision. More

Frame change out and problems afterword I had problems after the frame replacement that were not present before the replacement. The resolution of some problem remains. I was treated poorl I had problems after the frame replacement that were not present before the replacement. The resolution of some problem remains. I was treated poorly and provided poor service in trying to get a resolution to the new problems. More

Great service In and out quickly and efficiently. Routine Toyota Care service. I will always service here. Nice facilities and close to home. Wonderful employees wh In and out quickly and efficiently. Routine Toyota Care service. I will always service here. Nice facilities and close to home. Wonderful employees who take pride in their work. More

Oil change Very good service center they are always ready to help weather it's just filling your tires or filling up your fluid so that you can go on a trip I st Very good service center they are always ready to help weather it's just filling your tires or filling up your fluid so that you can go on a trip I stop there all the time when I'm about to leave the city and go on a long drive they're very friendly I've been with Toyota since September 19th of 2012 and will continue to go to them for all my needs More

Excellent! I always have a good experience when I bring my car for service. They explain things well. Also, it’s a comfortable, pleasant waiting area. I always have a good experience when I bring my car for service. They explain things well. Also, it’s a comfortable, pleasant waiting area. More

Had to go back 3 times for brakes Brought my 2010 Prius in for stuck back right caliper 82000 miles in 2015. Was told I needed to replace both back brakes and calipers and turn the ro Brought my 2010 Prius in for stuck back right caliper 82000 miles in 2015. Was told I needed to replace both back brakes and calipers and turn the rotars. $1400. In 2017 the back right stuck again at 130000. Took it back and was charged again but not as much and sine it was on their dime this time there was "no need" to replace the left side. July 2019 right side stuck again. 150000 miles. Was told i needed only the slide pins this time, When I went to pick up the car they said they replaced the whole caliper this time. What is a whole caliper I asked. That is when I Learned of loaded and unloaded calipers. They never put on loaded calipers the first two times. I am not a mechanic when someone says they replaced the calipers I am thinking a complete unit not parts. When I brought this to the service Managers (Joe's) attention he said it is less expensive to only replace the caliper if the slides are working and vis versa. Pairing new arts with old parts on brakes scares me. I took it to my local independent mechanic prior to taking it in the 3rd time and he ordered the part to show me exactly what they did. Saying to me that he would never put in an unloaded caliper. When I persisted Joe said and I quote " Its fixed now". I went over his head and eventually got the left side replaced with a new loaded caliper also. Do not trust these people. I would never take a car their for service. You are treated as in income source not as a human being. More

Poor Quality Control Normally I have had good experiences with the service department but on this last visit they failed to put the oil cap back on. When I discovered what Normally I have had good experiences with the service department but on this last visit they failed to put the oil cap back on. When I discovered what had happened I had oil everywhere including my garage floor and driveway. They cleaned the car but apparently they have no intention of doing anything about the mess in my garage. I was told that management would be in touch with me and I have yet to hear from them! Things happen but when it is due to their error you expect to be made whole and right now I am not. More

Great service Everyone is friendly and explain things well. They are pretty accurate in wait time and told me about upcoming service that will be needed and the app Everyone is friendly and explain things well. They are pretty accurate in wait time and told me about upcoming service that will be needed and the approximate cost. More