Heiser Toyota - Service Center

Friendly Service Joe is always a pleasure to work with. I came in for a nitrogen fill after the warning light came on for a second time. Joe throughly inspected the ti Joe is always a pleasure to work with. I came in for a nitrogen fill after the warning light came on for a second time. Joe throughly inspected the tire and found a leak at the valve. My truck was ready to go before I could finish my complimentary popcorn. The whole time there was less than 20 minutes and I was back on my way to work. That really made my day and leaves me confident for future visits. Thanks again Joe! More

60,000 Checkup Dana was awesome! Had oil changed and tire rotation. I have the original tires from purchase date and I expected to have to replace them, but still Dana was awesome! Had oil changed and tire rotation. I have the original tires from purchase date and I expected to have to replace them, but still in good shape so Dana recommended waiting until just before winter to replace and for a better deal. I will call her in October to arrange for new tires. More

Routine Service Maintenance Appointment As usual, the dealer advised me of the need for a routine service appointment. It was super easy to make the appointment when I needed. Arrived on t As usual, the dealer advised me of the need for a routine service appointment. It was super easy to make the appointment when I needed. Arrived on time and within an hour the service was completed and I was on my way. The staff was courteous and most helpful. More

Brake job They were about $300 under on their verbal proposal for a brake job, they neglected to add the cost of calipers to the proposal even though they knew They were about $300 under on their verbal proposal for a brake job, they neglected to add the cost of calipers to the proposal even though they knew they were needed. More

Transmission Our 2017 Toyota Highlander’s transmission went out the day after receiving a notice from Toyota that it could be a problem. The notice was not a recal Our 2017 Toyota Highlander’s transmission went out the day after receiving a notice from Toyota that it could be a problem. The notice was not a recall and the service manager said this was because it was not a safety issue. Our transmission failed while going 65 mph on a highway and we could barely accelerate to get off the road. It was like we were in neutral. How is this not a safety issue? It was extremely dangerous. We had to call for a flatbed tow truck on a Sunday night to take it to the dealership. We left keys and a note in the night box. The next day the service department was very SLOW in getting back to us. We left many messages and after 4 hours and needing to get angry- I got through to them that I needed a loaner vehicle. After I finally talked to someone in charge I got a loaner Highlander. When picking up our vehicle, 5 days later, the service counter guy kept us waiting 15 minutes while he talked to someone on the phone- no apologies, no acknowledgement. Very rude. More

Push to upgrade at unnecessary extra cost Service rep. said synthetic oil was "required" would not sell the regular oil even when requested. Manual does not say "Synthetic" required. Vehicle Service rep. said synthetic oil was "required" would not sell the regular oil even when requested. Manual does not say "Synthetic" required. Vehicle drive less than 5K miles since last oil change. Got ripped off $20..00. Felt like he just want to rip off a senior who may not know better. More

Always professional, thorough, and done on time statement is summarized in title. Gentleman was very courteous and helped with setting up my recall appointment and spent time reviewing everything th statement is summarized in title. Gentleman was very courteous and helped with setting up my recall appointment and spent time reviewing everything the car needed. More

quick and easy I was taken care of as soon as I walked in and the service was performed exactly in the time promised. all quick and easy no surprises and I was on my I was taken care of as soon as I walked in and the service was performed exactly in the time promised. all quick and easy no surprises and I was on my way More

15,000 mile service Everyone is very helpful This time I had an issue with a noise on the driver’s side door The ordered a part that will resolve this issue The only bad Everyone is very helpful This time I had an issue with a noise on the driver’s side door The ordered a part that will resolve this issue The only bad news is I will have to take my truck back in But I don’t mind - since this resolve the issue Service overall was done very timely More

35000 mile ckeckup Generally quite thorough with checking levels tire pressures and such. When I test the lug nut torque, I find them so tight that a typical 1/2” break Generally quite thorough with checking levels tire pressures and such. When I test the lug nut torque, I find them so tight that a typical 1/2” breaker bar will not loosen them. They are definatly overtorqued. Whoever is rotating tires needs to learn proper torque. Should I need to change a tire on the road I absolutelywould not be able to do it. This torque of the lug nuts is typically how I find them after a visit for regular 5000 mile visits. More