Heiser Toyota - Service Center

Outstanding Customer Service I live in Sussex Wisconsin and always travel to Heiser Toyota for my service because they give such excellent customer service and care to my vehicle. I live in Sussex Wisconsin and always travel to Heiser Toyota for my service because they give such excellent customer service and care to my vehicle. The young man that checked me in was quite personable and a very good listener. I like that before they do any major services to the car, they always come and talk to you about what has been required for the safest maintenance of the car. I appreciate that courtesy. I always feel that my car is in the best possible place for service when I come to Heiser Toyota. All the people from The appointment setter to the cashier are all friendly and very personable. I always tell people to go to Heiser if they want to get a great car and great service! More

Happy camper They r accomadating ,professinal and courtious they met all of my needs..I had work done at the body shop and they transferred my car to the dealer fo They r accomadating ,professinal and courtious they met all of my needs..I had work done at the body shop and they transferred my car to the dealer for service. More

Entirely satisfied Pleased with the professional attitude and attention to customer convenience. I waited for my vehicle and the work was completed in less time than est Pleased with the professional attitude and attention to customer convenience. I waited for my vehicle and the work was completed in less time than estimated . I am a repeat customer because of the quality of service provided ! More

5000mile maintenance There was an issue with what drive assure plan the finance department sold me. I haven’t been to the service dept without an unresolved issue. The l There was an issue with what drive assure plan the finance department sold me. I haven’t been to the service dept without an unresolved issue. The last time I came in with a massive piece of steel in my tire to see about a warranty. They told me there was no warranty due to the tires coming free with the vehicle purchase. The unfriendly and dismissive man then told me there was nothing he could do. He didn’t offer to order me a new tire or resolve my issue in anyway whatsoever. I then had to leave and order a tire from somewhere else. That being said if I didn’t have the drive assure plan set up through this dealer I would most likely not return. I’ve had the worst customer service each of the five times I’ve been there. Each time it seems as if the job of the staff is to rush me out and say that they will get ahold of me later to resolve any issue. Which is the case with my drive assure maintenance plan. The man told me yesterday that the finance dept would get ahold of me, or if they don’t that I could call, or if I don’t that we could figure it out in 5 months when I return for maintenance. What kind of resolution is that? It seems like nonsense to me. More

Great experience. Will come back again. Joe answered all my questions up front and made some good recommendations. Mechanic did a great job as well. Replaced the timing belt and spark plugs Joe answered all my questions up front and made some good recommendations. Mechanic did a great job as well. Replaced the timing belt and spark plugs and I can tell the car runs a lot better. More

Perfect Time in time out was great. Everything done as expected. TV in waiting room is far too loud which doesn't give a customer a place to sit comfortably i Time in time out was great. Everything done as expected. TV in waiting room is far too loud which doesn't give a customer a place to sit comfortably in peace. More

5 month check up The service was quick and the waiting area was excellent. Chue Lee was friendly and knew what service was needed and advised for future needs. The service was quick and the waiting area was excellent. Chue Lee was friendly and knew what service was needed and advised for future needs. More

Typical Outstanding Service Visit My main word is probably uneventful since my needs are always taken care of professionally, timely, and without need for follow-up. Service advisers My main word is probably uneventful since my needs are always taken care of professionally, timely, and without need for follow-up. Service advisers always discuss what is needed before any work and after the work is done. They may be on commission, but I never have had a hint of unnecessary work being suggested, Simply, the trust that the advisers to make sure my car gets all needed work and the mechanics will get the job done without the need to correct anything. More

Excellent Service for my 4Runner! Chue and Vincent provided outstanding service for me when I brought in my 4Runner for an oil change. They informed me of little things I should be awa Chue and Vincent provided outstanding service for me when I brought in my 4Runner for an oil change. They informed me of little things I should be aware of in the future, and got my car in and out very fast! Definitely coming back! More

Good service on my Prius V with excellent customer service regarding any concerns that I have had. They have been servicing my car for 5 plus years. on my Prius V with excellent customer service regarding any concerns that I have had. They have been servicing my car for 5 plus years. More