Heiser Toyota - Service Center

Oil change Chue is absolutely wonderful. He knows what he’s talking about and very nice to the customers. The area is nice and clean. And thanks for the snacks. Chue is absolutely wonderful. He knows what he’s talking about and very nice to the customers. The area is nice and clean. And thanks for the snacks. More

Forgot to tighten valve caps Normally great service. I brought my Highlander in for a oil change. They also check and fill tires if needed. I found out about 4 days later that the Normally great service. I brought my Highlander in for a oil change. They also check and fill tires if needed. I found out about 4 days later that the valve stem covers on all the tires were completely loose. I knew because one was missing and then I checked the rest and found out they were all the way loose. I had to take my Highlander back in and have the tires rechecked and they replaced all my caps. Thank you for that. I wasn't happy at first, but you redeemed yourselves. It just had seemed like the job wasn't all the way complete at first. I always get great service from Heiser Toyota and appreciate! More

Oil change Not only did Heiser change the oil, they assessed the whole status of planned maintenance. The wait was effortless with complementary snacks and drink Not only did Heiser change the oil, they assessed the whole status of planned maintenance. The wait was effortless with complementary snacks and drinks, WIFI, comfortable seating, and TV. The comped car wash removed layers of road salt so I left the lot sparking clean. More

Reliable service They provide good, reliable, timely service and advice, never push unnecessary service or products. And a free car wash after work is done. First deal They provide good, reliable, timely service and advice, never push unnecessary service or products. And a free car wash after work is done. First dealership I have ever used for service and it's been 2 cars and 19 years! More

Inexcusably slow service I arrived on time for an appointment for a service that was scheduled to last one hour and my car wasn’t ready for over two and a half hours for no ex I arrived on time for an appointment for a service that was scheduled to last one hour and my car wasn’t ready for over two and a half hours for no excusable reason. The extremely long delay was especially difficult because I had my toddler with me. This dealership has no concern for your time. I would recommend servicing your vehicle somewhere else if you’re planning on waiting during the service. More

I had a flat tire and the service team fit me into the day. Excellent. the person who started with a good morning stayed with me until the service was completed. Great Customer Service! I would recommend the Excellent. the person who started with a good morning stayed with me until the service was completed. Great Customer Service! I would recommend them to anyone. More

always helpful explaining things in words uunderstand told me what would be done at 25000 exam and declined something for me that would be taken care of in my next scheduled visit told me what would be done at 25000 exam and declined something for me that would be taken care of in my next scheduled visit More

Flat tire I hit a pot hole and my tire blew. This was a brand new tire. I spoke with Joe Kuckuk and he said he will apply for a road hazard condition and my rep I hit a pot hole and my tire blew. This was a brand new tire. I spoke with Joe Kuckuk and he said he will apply for a road hazard condition and my replacement tire would be at no cost. I made an appointment for that day and was in and out of the service center in a timely fashion. Dana checked me in and was very friendly and professional. More

Safety recall. I came in for a safety recall appointment and was told that I would have a two-hour wait. I was pleasantly surprised that it took just one hour. I came in for a safety recall appointment and was told that I would have a two-hour wait. I was pleasantly surprised that it took just one hour. More

Above and beyond service My car has a stock sub-woofer in the back deck, and I was experiencing some vibration in the rear paneling when low frequencies were being played. I My car has a stock sub-woofer in the back deck, and I was experiencing some vibration in the rear paneling when low frequencies were being played. I admit I was expecting to get a response like "not much we can do, plastic loosens up, vibrations happen". Instead they took apart the rear deck, and sub-woofer assembly, tightened everything up, then proceeded to go through the whole back seat adding felt to any spot where plastic met metal. They asked if they could spend time going through it and ended up dedicating two hours of warranty time resolving the vibrating. A month later and there is no vibration sound at all. I have heard others having this issue online and they end up resolving themselves. I am so happy Heiser took care of me! More