Heiser Toyota - Service Center

Great service! I had running boards added to my new Toyota Tacoma. I was greeted immediately and work was done quickly and to my satisfaction. My salesman, James H I had running boards added to my new Toyota Tacoma. I was greeted immediately and work was done quickly and to my satisfaction. My salesman, James Hicks, came over and greeted me. Asked how I liked my truck and later showed me why the key wouldn't operate when I tried to turn it. (I had inadvertently locked the steering wheel.) All is well! More

Excellent as always Always a pleasure getting my Camry serviced at Heiser. Great service, polite people and relaxed atmosphere. When I bought the car in April I was imp Always a pleasure getting my Camry serviced at Heiser. Great service, polite people and relaxed atmosphere. When I bought the car in April I was impressed with the sales but the service is also impressive More

I had a Great Experience The guys in service were very nice, courteous and professional...My appointment was on time as scheduled ...I enjoyed snacks and while I waited for my The guys in service were very nice, courteous and professional...My appointment was on time as scheduled ...I enjoyed snacks and while I waited for my car...I was in and out ..price for service was very reasonable..I would recommend this dealership to friends and family! More

Snowy Oil Change On a very snowy Tuesday morning we arrived to have our oil change and tires rotated. The service receiving agent was there and two service technicians On a very snowy Tuesday morning we arrived to have our oil change and tires rotated. The service receiving agent was there and two service technicians. Most were still trying to get in, the roads were terrible. We had a 8:00 appointment and were two minutes early. Got us in and the servicing began. All went well and we were on our way in about 45 minutes. We were well taken care of. More

Good and Efficient service I was helped right away and the waiting area was comfortable but would have been nice to have water available along with the soda. There was a good v I was helped right away and the waiting area was comfortable but would have been nice to have water available along with the soda. There was a good variety of snacks. More

Chue is great! I feel confident in the skills of the master service technicians and how they service my vehicle. I’ve been taking my car here since I purchased it t I feel confident in the skills of the master service technicians and how they service my vehicle. I’ve been taking my car here since I purchased it there and have not had any issues. There was one time that I was supposed to have a battery service and they forgot that so it was provided to me at no charge the next visit. More

Service was great. I brought my Highlander in for routine maintenance. I did not have an appointment, but Joe was able accommodate me. I was taken care of in a timely I brought my Highlander in for routine maintenance. I did not have an appointment, but Joe was able accommodate me. I was taken care of in a timely fashion, and able to continue my day right on schedule. I always get great service here. More

Heiser worked with me Bought vehicle from Brian who gave me a great deal. Car was working until some issues showed after buying the vehicle. Brian helped address the issues Bought vehicle from Brian who gave me a great deal. Car was working until some issues showed after buying the vehicle. Brian helped address the issues to upper management, and Heiser was great in helping me get them all repaired. Thank you very much Heiser for understanding my concerns as a customer. My only downside to this was that after I had bought the vehicle and complained about the issues that needed to be fixed to Brian, it seemed like I wasn't acknowledged as well as I was when I first came in. I saw Brain walking and working about, but he never came by to say "Hi or How's things going?" I don't know if he saw me or if he was busy (and I'm not sure if I'm making excuses for him), but it did make me wonder like if he changed his tone about me because the car issues that happened and the work that needed to done or what. I TRULY appreciate Brian for what he did for me--gave me a great deal and helped with me on the issues of the car. But, when you don't acknowledge a customer that you helped sell a vehicle to and just stop for just for a moment and simply saying, "How's it going? You doing OK? Everything going well?" that just makes the customer wonder if everything is OK or even if he/she cares. This review is not to bash anyone in any way--just being honest on my review here. I'm sure Brian is a good guy, but a little thing like this could have made a better impact. I've gone back for service and Vincent helped me throughout the process of getting my vehicle repaired. Thanks again to Heiser for caring about my needs as a customer. More

Great Service I was greeted in a friendly pleasant manner by service manager, Chue Lee, and was told the exact service that would take place. I waited in a cl I was greeted in a friendly pleasant manner by service manager, Chue Lee, and was told the exact service that would take place. I waited in a clean comfortable customer service lounge. After the service was performed, Mr. Lee gave me a detailed overview of the invoice. More

The service was great The service was great all the work that needed to be done was done in a timely manner. The Care and professionalism is second to none thank you The service was great all the work that needed to be done was done in a timely manner. The Care and professionalism is second to none thank you More