Heiser Toyota - Service Center

Thorough Very complete services. Everyone is friendly and knowledgable. Nice waiting area with a variety of complimentary snacks and beverages. Service advisor Very complete services. Everyone is friendly and knowledgable. Nice waiting area with a variety of complimentary snacks and beverages. Service advisor took the time to explain what had been done and any problems that they found. More

15000 mile service. got my vehicle in immediately as promised.. work was done in less time than expected. great waiting room experience. good popcorn. offered car wash w got my vehicle in immediately as promised.. work was done in less time than expected. great waiting room experience. good popcorn. offered car wash which was added bonus. More

Ok went to Bad Vehicle was in for three actions; four tire replacement, all wheel alignment, oil & filter change. Also used the carwash following the service work. Vehicle was in for three actions; four tire replacement, all wheel alignment, oil & filter change. Also used the carwash following the service work. Services were performed as expected, however, when we got home, noticed that one wheel cover was missing. When I called 'Joe' in Service, he scouted the shops but claimed that the cover was not there. I retrace the route from the pick-up point, around the dealership lot and all roads & turns on the way home. Found three wheel covers along the way, none for our vehicle. Joe quoted a price of ~$85 for a replacement; I feel that the loss was due to either oversight by or poor installation by one of your service techs and that Heiser should provide a replacement for free. Also, during my phone call back to Joe, I was put on hold multiple times and found it infuriating to listen yo MaryAnn's message about 'the new Heiser", how great your service is and how much you appreciate me as a customer. Very insulting! I would be the last to suggest that a phone caller has priority over a face-to-face customer, but once the caller is engaged, bouncing around from person to person and being put on hold time after time are not good customer service. More

The best I think heiser Toyota is the best milwaukee has. The service is top notch, the staff is friendly and thorough and very helpful, the establishment is c I think heiser Toyota is the best milwaukee has. The service is top notch, the staff is friendly and thorough and very helpful, the establishment is clean and quiet inside and out! More

Check-up Everyone was helpful, courteous and got us in and out fast. Not much to it. New Toyota Camry 1st checkup. Found out my tire pressure wad set too high Everyone was helpful, courteous and got us in and out fast. Not much to it. New Toyota Camry 1st checkup. Found out my tire pressure wad set too high at 50. More

I totally LOVE Heiser service! Went in for a replacement key fob for my RAV and I left with a new bluetoothed one 15 minutes layer! Go Heiser! I highly recommend them for sales and Went in for a replacement key fob for my RAV and I left with a new bluetoothed one 15 minutes layer! Go Heiser! I highly recommend them for sales and service hands down! More

Scheduled maintanance It is always a great experience to go in for scheduled maintenance. The employees are friendly and knowledgeable. The facility is clean and inviting w It is always a great experience to go in for scheduled maintenance. The employees are friendly and knowledgeable. The facility is clean and inviting with wireless internet, snacks and drinks, and a comfortable lounge. the service is great! More

Dent Removal VIP I have given five stars for the remarkable service during an anxious time for me. Joe the service manager was even so kind to reassure me during the I have given five stars for the remarkable service during an anxious time for me. Joe the service manager was even so kind to reassure me during the dent removal process. The service advisor was sure to give me a loaner vehicle the day before. Also, he was very thoughtful and showed me to the free coffee and comfortable waiting area. A complimentary car wash kept my vehicle salt free when I left the dealership. All good, no worries. I like the Heiser Toyota way! More

Service I love the convenience of the shuttle and the friendliness of the shuttle drivers. Had to drop off my truck for 10,000 mile service, did so early, too I love the convenience of the shuttle and the friendliness of the shuttle drivers. Had to drop off my truck for 10,000 mile service, did so early, took the shuttle home and found out they got my truck done early. I was able to arrange for the shuttle to pick me up later so as to maximize my work time. I love that! More

Customer Service at Heiser Toyota Outstanding customer service! I was originally in the Audi family. They didn't care about the customer. Heiser Toyota cares about the customer. I am v Outstanding customer service! I was originally in the Audi family. They didn't care about the customer. Heiser Toyota cares about the customer. I am very glad I switched from Audi to Heiser Toyota. More