Heiser Toyota - Service Center

Came for a 5000 maintenance. An email and car manual said the oil would be changed at 5000 miles. When I got there man I dealt with said no oil change, booklet and email were wron An email and car manual said the oil would be changed at 5000 miles. When I got there man I dealt with said no oil change, booklet and email were wrong. Why wasn't this corrected to save me a trip? I asked about another issue he wasn't very helpful with. When car was finished and he returned keys, he said come any time for an oil change. So why couldn't it have been done then? I had a half hour drive to get there and this was a bust. More

great service everyone is always helpful and friendly prompt service. Made an appointment got taken as soon as I got there and I was out of there in no time everyone is always helpful and friendly prompt service. Made an appointment got taken as soon as I got there and I was out of there in no time More

excellent service On time service and friendly staff. Listened to my needs and did the service requested. Asked for my input on any additional services and followed m On time service and friendly staff. Listened to my needs and did the service requested. Asked for my input on any additional services and followed my needs. More

Friendly Our experience at Heiser Toyota was upbeat and friendly. There was some wait time, but for the most part everything was well prepared and worth the wa Our experience at Heiser Toyota was upbeat and friendly. There was some wait time, but for the most part everything was well prepared and worth the wait! More

Fast-Friendly-Service Upon arrival I was greeted within 30 seconds by a service rep )Joe Kuckuk) He confirmed my scheduled service and directed me into the bright, clean wa Upon arrival I was greeted within 30 seconds by a service rep )Joe Kuckuk) He confirmed my scheduled service and directed me into the bright, clean waiting room . Also the waiting room had snacks and beverages available along with very comfortable seating. Work was completed quickly and Joe explained the results of the inspection. Very pleased with the service appointment. More

Very Satisfied! I did not have an appointment as my tire pressure light came on and I wanted to find out if there was a leak of some sort. Dana was very nice and assu I did not have an appointment as my tire pressure light came on and I wanted to find out if there was a leak of some sort. Dana was very nice and assured me that all tires would be checked. Come to find that there was an issue with one of the tires having a nail in it, so the tire was patched. Overall, I was very satisfied with the service, especially as I did not have a set appointment. Thank you! More

Replace left rear light housing on Camry. Everyone from the person who greeted me in the entry area to the cashier was very professional and very friendly. I've been going there for 12 year Everyone from the person who greeted me in the entry area to the cashier was very professional and very friendly. I've been going there for 12 years and will continue going there. More

Good, but not excellent. I thought the check-in took a little longer than I expected. I thought the total time to service the vehicle took longer than expected. And then, when I thought the check-in took a little longer than I expected. I thought the total time to service the vehicle took longer than expected. And then, when I got the car back, there was dirt on the passenger seat and seat back, which I found a little strange. More

Did not feel very welcomed. I was so not impressed by the person we worked with in service, I have no clue what his name was. Seemed like we were just a number to the department. I was so not impressed by the person we worked with in service, I have no clue what his name was. Seemed like we were just a number to the department. Vehicle was not washed after the oil change. Dirty hand prints left on hood of vehicle. I can only hope the rest of the work done to the vehicle had more care involved. I was surprised not one person asked how we liked the vehicle after purchasing it about a year ago from Heiser. I was given no reason to come back to Heiser for a purchase or service. More

Strange Came for oil change and tire rotation. told that I needed "brake work". Some wierd explanation. Told I needed a new battery, responded that battery wa Came for oil change and tire rotation. told that I needed "brake work". Some wierd explanation. Told I needed a new battery, responded that battery was 4 mos. old from Firestorm. (later Firestorm tested and rated the battery as excellent.. When told that vehicle had "life time" brakes within past year, Advisor went to check computer. returned 20 minutes later to acknowledge "lifetime brakes" and state that brakes needed no work. After I was told that left front air kit needed to be replaced, tech stated that it couldn't be done after I demonstrated knowledge with stem pin. On a hold my experiencee was very suspicious. More