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Hello Subaru of Temecula

Temecula, CA

4.7
247 Reviews

42050 DLR Drive

Temecula, CA

92591

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Showing 247 reviews

September 17, 2019

Horable Service Department The service department has horable customer service. Never once called back when they said, I had to call back the next day on 8 different occasions. More

by Fishkiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cesar
Sep 19, 2019 -

Hello Subaru of Temecula responded

Mr. Fishkiller, It's unfortunate that you describe your experience as "horrible customer service". We see it quite the opposite. A few points of clarification are in order. When you initially brought your car to us with the blown engine, Subaru of America denied the warranty claim outright. They determined there were clear indications of aggressive/abusive driving. That could have been case closed. We went to bat on your behalf with Subaru of America. Subaru made an exception and decided to replace your engine (an $8,000) repair at ABSOLUTELY NO COST TO YOU. During the entire duration, we also provided you with a loaner vehicle at absolutely no cost to you. Yes, it did take some time to get all the parts from Subaru. We left many messages for you along the way with updates and for you to call us. Yes, we washed your car. We did not scratch it in any way shape or form nor grind in any dirt. Bottom line, you received a FREE engine replacement when Subaru could have easily just have not made an exception and justifiably denied the claim entirely. If we had not gone the extra mile, you would have been responsible for replacing the $8,000 engine out of pocket. If that's "horrible customer service" we will have to agree to disagree. Eric Kelley - Service Manager John Hine Temecula Subaru "I Got Mine at Hine... Get Yours Today!" TemeculaMazda.com 951-553-2050

September 10, 2019

Excellent. A One. Well everybody was helpful especially James,Phil Carlos and the rest of the staff. I have already recommended friends and relatives to shop at John Hi More

by P.I.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil, Carlos Lopez, James Wine
Sep 19, 2019 -

Hello Subaru of Temecula responded

Thanks for the review P.I. We appreciate your business! Bill Brumbaugh, VP/GM John Hine Temecula Subaru "I Got Mine at Hine... Get Yours Today!" TemeculaSubaru.com 951-553-2000

August 06, 2019

Service for my new Subaru Just had my first 6 month service on my new Subaru Impreza. Everything went well and the service was completed in less time than expected. I also pi More

by Ed05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rivera, Cesar Lopez
May 24, 2019

Greatest Subaru Dealership Carlos Leos is a fine person to purchase a vehicle from. He doesn't push, for he doesn't need to: the cars are so good and so well priced that they p More

by Glenster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Wagen, Carlos Leos, Steve Fagan, Phil Bravo
March 28, 2019

Stay away from this dealer. The service center would rather jeopardize their entire reputation over one single bolt they failed to tighten completely than to admit to their wrong More

by johnhine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Kelley, Steve Fagan, Alfred Meza, James Wine, Magaly Rivera, Ashley Nunez, Jon Kastner, Jamie Perez, Jenevieve Simon, Phil Bravo
November 12, 2018

every service I've had performed, Phil has been FANTASTIC! Phil is the bomb!!!! Knows EVERYTHING about my new Subaru and patient to explain, professional, great follow thru, very helpful. Phil Bravo deserves More

by Kathleen Murphy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Bravo
February 11, 2017

New Subaru Purchase Buying my 2017 Forester was an excellent experience from beginning to end.. Very pleasant, helpful, low-key salesman (Tobi) bent over backwards to m More

by DXN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tobi Awoniyi Internert Sales
Feb 27, 2017 -

Hello Subaru of Temecula responded

Thanks so much for taking the time to review your recent purchase at John Hine Temeclua Subaru. Tobi does a great job and always goes out of his way... glad you feel the same! Take care and enjoy your new Subaru! Bill Brumbaugh, VP/GM John Hine Temecula Subaru "I Got Mine at Hine... Get Yours Today!" TemeculaSubaru.com

February 03, 2017

Enjoyable experience The sales team at Hine Subaru excelled at making my purchase of a 2017 Outback a very enjoyable experience. My sales person was professional, thorough More

by RG Outback
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherie Robertson, Todd Mackey, Jon Kastner
Feb 03, 2017 -

Hello Subaru of Temecula responded

Thanks for taking the time to review your buying experience at John Hine Temecula Subaru. We appreciate your business and enjoy that new 2016 Subaru OUTBACK! Sincerely, Bill Brumbaugh GM/VP John Hine Temecula Subaru

January 17, 2017

Wonderful Mike was superb as a salesman. I felt no pressure. He was educated about the vehicle and very pleasant to work with. I will return to him when I'm rea More

by Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wagen
Jan 18, 2017 -

Hello Subaru of Temecula responded

Marie, Thanks for the review and so glad Mike Wagen was able to answer all of your questions and concerns. Looking forward to doing business with you again down the road! Sincerely, Bill Brumbaugh GM/VP John HIne Temecula Subaru

January 01, 2017

Bought a new car Dave La Rue was great. We worked out the leasing process over the phone. He listened carefully to my needs and worked to get me the perfect car that More

by Bmeehan52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David La Rue, Jamie Perez
Jan 04, 2017 -

Hello Subaru of Temecula responded

Thanks for your great review! We know that buying a car is an important decision and we are proud that you chose our dealership. It's fantastic to know Dave helped make us worth the drive. If there's anything else we can do for you, please let us know. Happy driving! Best, Bill Brumbaugh - General Manager