Helms Bros., Inc.

Another excellent experience! Ever since February 2015, this has been my go to dealership. I've also referred anyone who's interested in purchasing a vehicle over here. The reaso Ever since February 2015, this has been my go to dealership. I've also referred anyone who's interested in purchasing a vehicle over here. The reason for that is simple. This place doesn't feel like a traditional dealership. You aren't greeted by a rude sales associate who follows you around everywhere trying to make a sale. Nor are you continuously being duped by the financial manager trying to inflate sales price one way or another. The experience here is different. Sales associates will of course inquire if you need help. But if you answer no, they leave you alone. They don't go practicing their obnoxious and annoying sales pitches. Nor do they stalk you from the distance. In fact, this place shouldn't even be called a dealership. The word dealership overtime has become synonymous with stealership, always trying to maximize their profits and make you leave the place with massive credit card debts. And granted even Helms Bros is a business and is there to make a profit. But the difference is that it does so while keeping your best interest at heart. Kelvin has been my go to guy since I first met him 2 years ago while purchasing my first Mercedes. He worked hard to guarantee that I can get the GL I desired without having to resort to a build at the factory. At that time, time was paramount due to a situation that is beyond the scope of this review. Since then, whenever I had an issue, Kelvin made the necessary calls to ensure the problem is resolved as quick as possible with the least amount of effort possible. Problems with service was resolved quickly. And all questions were answered promptly and courteously. When it was time to replace my secondary vehicle, I went to him. And now that it was time to replace my primary vehicle, I once again found myself going to Kelvin and Helms Bros. As usual, Kelvin helped me decide what I was looking for in a vehicle. Once that was decided, he was able to located a vehicle that was similarly optioned for me to test drive. During the test drive, I was so impressed with the vehicle that I decided to purchase that exact stock. Fast forward 24 hours later, I was driving away from the dealership with a new GLS550. And yes, not only do I like my cars to go fast, I want everything else to be done fast. I generally get very annoyed with wasted time. Now not everything can be perfect and due to a situation outside the control of Helms Brothers, there were issues with the process. The finance advisor was given wrong information from an outside source and I found myself in a situation where delivery would no longer have been possible in the time frame I had originally given Helms Bros as being mandatory to meet. A quick discussion with Suzanne quickly fixed everything. She got the car prepped for delivery despite being after hours, and even offered to compensate for the wasted time by offering a meal. At this point. it is clear to me that Suzanne has an amazing business management and leadership skill and is singlehandedly changing my perception of what a dealership really should be. In fact, I can’t go to another dealership due to their horrible service and I blame that entirely on Suzanne! Now this is a long review, too long for me to go back and read over. As such, I apologize if it is difficult to read and for any grammar mistakes. But I must stress that I could not be happier about the experience. Thank you Kelvin, Suzanne, and Helm Bros for everything! More

Excellent Service I have purchased a few cars from this dealership, Maurice Martin has been my sales person and he is an excellent sales person, super patient and expla I have purchased a few cars from this dealership, Maurice Martin has been my sales person and he is an excellent sales person, super patient and explains everything. Even if I have questions after I bought the car he is always willing to help and go the extra mile. Overall great service and great dealership. More

Wonderful Experience I can't say enough about how wonderful & easy Maurice made the process of getting my new car. I can be indecisive & he very kindly helped me through t I can't say enough about how wonderful & easy Maurice made the process of getting my new car. I can be indecisive & he very kindly helped me through the process. This is the second vehicle I've leased from Helms Bros & again, they've exceeded my expectations. Maurice has even been helpful after the sale. Thank you again Maurice ! More

Got a good deal, which I was looking for I have dealt with Michael Altamura before, as usual he was very friendly and searched the vehicle according to my needs and got a good deal for it as I have dealt with Michael Altamura before, as usual he was very friendly and searched the vehicle according to my needs and got a good deal for it as well.Headache free and helpful after the sale as well. More

Purchase Mer/Benz 2014 CLS63 AMG S Sedan My experience at Helms Bros.'s show room was very pleasant. Michael easy to speak to, and negotiate with. He helped me in every way possible. I wou My experience at Helms Bros.'s show room was very pleasant. Michael easy to speak to, and negotiate with. He helped me in every way possible. I would highly recommend him to a prospective buyer of a Helms Bros., new, or used Mercedes Benz. John Kunz was also a helpful in making the sale final. More

Gem in Queens (Bayside) Terrific people, pleasant sales process, warm and efficient overall atmosphere at Helms Bros. Everything is done to the highest standards, with enthu Terrific people, pleasant sales process, warm and efficient overall atmosphere at Helms Bros. Everything is done to the highest standards, with enthusiasm. Go see them! More

Excellent customer experience from car 1 to car 3. Kelvin and John made purchasing this vehicle problem free. I wanted a SUV, so after looking at a few and selecting one , I made a down payment and wen Kelvin and John made purchasing this vehicle problem free. I wanted a SUV, so after looking at a few and selecting one , I made a down payment and went home. I got up the next morning and called Kelvin wanting a car instead. He and John was able to accept my decision and made the change without any problem. Thanks Guys. More

Fantastic Experience! As soon as we walked in we were met by Matthew Villacias and he was terrific. He got us everything we wanted and more in our new car and made the proc As soon as we walked in we were met by Matthew Villacias and he was terrific. He got us everything we wanted and more in our new car and made the process very easy. We were told that he was the youngest salesman but the knowledge and experience that he possessed was amazing! More

Experience: Salesman was patient and work with you to help. Salesman was very polite and patient with finding the right car. He was very good in walking us through the functions of the vehicle. I will recomme Salesman was very polite and patient with finding the right car. He was very good in walking us through the functions of the vehicle. I will recommend this dealership to friends and family. More

Top notch experience Great experience at Mercedes benz they gave me everything and more! John the manager is the best!! Kathleen and Peter were great! Thank you!! Excellen Great experience at Mercedes benz they gave me everything and more! John the manager is the best!! Kathleen and Peter were great! Thank you!! Excellent service. More