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Helms Bros., Inc.

Bayside, NY

4.8
2,265 Reviews
Helms Bros., Inc. - Sales 208-24 Northern Blvd., Bayside, NY 11361 Helms Bros., Inc. - Service 171-10 Station Rd., Flushing, NY 11358 Helms Bros. was founded in 1934 with the idea that, no matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude. While many fads have come and gone, that unique dedication to client satisfaction has lived on at Helms for over six decades. The reason for our longevity? Simple, at Helms Bros. our people make the difference. Our showroom is conveniently located one block east of the Clearview Expressway on Northern Blvd in Bayside, NY. Our service and parts department is located right off of Utopia Parkway in Flushing, just five minutes away from our Showroom. We invite you to experience the friendly sales approach and unmatched service and amenities that has kept Helms' clients coming back generation after generation! We look forward to seeing you in our Dealership.
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208-24 Northern Blvd

Bayside, NY

11361

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Showing 2,265 reviews

December 02, 2016

Professional, Courteous, And Honest Mercedes Expert Everyone are always skeptical with the infamous "car salesman" pitch. This is my fourth Mercedes lease, second time I have drawn a new lease with Mr. More

by only1piyo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Martin
Dec 05, 2016 -

Helms Bros., Inc. responded

Thank you for your kind words about Helms Bros! At our dealership, we pride ourselves on our trustworthy and knowledgeable staff. It is crucial to us that our customers get a thorough explanation and have any and all questions answered. I will be sure to pass your praises on to Maurice. Thank you for your continued business, we look forward to seeing you again!

December 01, 2016

Very Reliable dealership,Great Manager John Kunz The dealer ship is of old repute and a very trustworthy.There are no hidden cost or sudden surprises.The General manager who helped with the delivery More

by phantom777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Kass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kunz
Dec 05, 2016 -

Helms Bros., Inc. responded

Thank you for your 5-Star rating and kind words! I will be sure to pass your praises on to John and Andrea! We look forward to seeing you again soon!

December 01, 2016

Highly recommended. Bought used Acura in Nov 2016 and my salesman, Maurice Martin was very professional from the beginning. He was very honest and we had a stress free ex More

by Xlbrian
Recommend Dealer
Yes
Employees Worked With
John Kunz, Maurice Martin
Dec 05, 2016 -

Helms Bros., Inc. responded

Hi Sanjeev, I am so glad to hear that you had a positive and stress-free experience here at the dealership! I will pass your kind words on to John and Maurice! We hope to continue to exceed your expectations in the future.

November 30, 2016

NEVER AGAIN, DO NOT GO I was labeled an exporter and told I owned 4 GLS's... I was provided no PROOF and was also informed I had a car recently exported and again, NO PROOF More

by THE LABELED EXPORTER (BS)
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Lang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Weiss
Dec 05, 2016 -

Helms Bros., Inc. responded

Our goal here at Helms Bros. is to provide an amazing product as well as experience to our community here in the Queens area. There are certain restrictions imposed on us by Mercedes Benz that require us to be confident a vehicle is not being exported. One of the ways this is determined is looking at past vehicles exported. Mercedes let us know that the exact vehicle being looked at was purchased a month ago at another local Mercedes store. They had received confirmation that the vehicle had already been exported within a month of getting it. Due to that recent export, we are not allowed to sell you another one. We regret the frustrations this has caused. As a business, we create our success by delivering vehicles- it would never be our goal to intentionally not accomplish that . As a franchised dealership, we are required to abide by our corporate guidelines. We would never "play games" and we would never treat anyone differently due to their young age. We are always grateful for the diversified client base we get to interact with. -Suzanne Cochrane- General Manager

Dec 05, 2016 -

THE LABELED EXPORTER (BS) responded

WRONG, you notified me I owned 4 GLS's yet this whole issue is over the only GLS we have which is the one for my mother. So what about the alleged other 3? Please cut it out. I've provided PROOF OF INSURANCE (that it's still active) and even complied to the request of "Take a picture with a newspaper on the window and vin". I took a picture Dec 1st w/ Dec 1st newspaper (Greek American paper only sold in United States). What more do you people want? Your management is horrendous.

November 29, 2016

dreams come true! Buying a car not is not easy, but Matthew mad it so easy! So thankful for his time and work, we got an amazing deal on Fausto's dream car (E class 350 More

by fausto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Villacis
Nov 30, 2016 -

Helms Bros., Inc. responded

Thank you for your kind words about Helms Bros., Inc! We're so glad to hear that your new E Class 350 is such a hit! I will be sure to pass your praises on to Matthew. We look forward to seeing you again in the future!

November 19, 2016

Maurice Martin Maurice delivered excellent service and professionalism that exceeded my highest expectations. He exhibited a wonderful level of patience. He answered More

by Gloria9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kunz, Maurice Martin
Nov 22, 2016 -

Helms Bros., Inc. responded

Hi Gloria, Thank you so much for taking the time to review Helms Bros., Inc.! We pride ourselves on our thoroughness and stress-free environment. I will be sure to pass your praises on to John and Maurice! We look forward to seeing you again in the future. Congrats again!!

November 17, 2016

Mike Altamura is the man! Simply put, Mike Altamura is the best salesperson I have ever bought a Mercedes from. I used to lease my cars from Mercedes of Manhattan but I found More

by JP13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Altamura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2016 -

Helms Bros., Inc. responded

We are happy to hear you had a pleasurable experience here at Helms Bros., Inc. We will be sure to pass your praises on to Mike!! Thank you for your continued business, we hope to continue to exceed your expectations in the future!

November 16, 2016

Amazing. Helms Brothers service center was the best services I have ever experienced, they were very professional, and very prompted ,made things very easy,hel More

by Fs3859
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Savage
Nov 17, 2016 -

Helms Bros., Inc. responded

Thank you for your kind words about Helms Bros. Inc! We pride ourselves on hospitality and good & thorough service. I will be sure to pass your praises on to Sean! We're looking forward to seeing you again in the future!

November 13, 2016

New Car Delivered on all promises. Very fair price for car. Explained all the options. Was available for all questions. Even after sale was there to answer al More

by Paulblang1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herman Ospina
Nov 14, 2016 -

Helms Bros., Inc. responded

Hello Paul, Thank you for your positive review! We pride ourselves in being thorough and straight-forward and, as you said, that doesn't stop once the sale is done! Thanks for the 5 stars and for sharing your experience! We look forward to seeing you again in the future!

November 10, 2016

Wonderful Experience I had a great experience it was a pleasure buying car from this place. I would like to say thank you to the entire team. I received a VIP treatment pl More

by Sheikh56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kunz
Nov 14, 2016 -

Helms Bros., Inc. responded

Hi Sheikh, Thank you for your kind words! Here at Helms Bros. we strive to make your car buying experience not only less stressful, but enjoyable!! Enjoy your new car!! We look forward to working with you again in the future.

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