Helms Bros., Inc.

Refreshing Experience I recently leased my second C300 from Helms Bros. My salesperson was Marlon Matamoros. Needless to say, both my husband & I were extremely pleased wit I recently leased my second C300 from Helms Bros. My salesperson was Marlon Matamoros. Needless to say, both my husband & I were extremely pleased with the professionalism and courtesy that Marlon exhibited throughout the deal. His persona, for such a young man, went over and above the definition of kindness & caring. It was truly refreshing. Dr. Louis & Edith Auguste More

Good Service I had come EMRACE issues with my new C300. My service advisor was Daniel Rhee, who was very professional. He was genuinely concerned with my time co I had come EMRACE issues with my new C300. My service advisor was Daniel Rhee, who was very professional. He was genuinely concerned with my time constraints, and gave me occasional updates while I waited. He let me know exactly what was happening, and my alternatives if my car was not fixed in a timely manner. Daniel was a pleasure to deal with....I appreciate his help. More

Excellent service! Brought in my 2008 r350 for some repairs was given a loaner cla250 to use until the work was completed. Very pleasurable experience! Car was repaired Brought in my 2008 r350 for some repairs was given a loaner cla250 to use until the work was completed. Very pleasurable experience! Car was repaired correctly runs as good as new! More

Horrible Service and General Management As owner of S63 2015 i had certain expectations when it comes for service. WORST DEALERSHIP EVER. Sales staff tries hard to make a sale but SERVICE As owner of S63 2015 i had certain expectations when it comes for service. WORST DEALERSHIP EVER. Sales staff tries hard to make a sale but SERVICE Dept MUST ensure customers return. Well, I am NOT returning as a customer and will make sure that NONE of my friends and colleagues even considers HELMS BROS. Please remeber, Susan (owner/manager) is the BIGGEST PROBLEM at HELMS in my opinion. Respectfully, MIKHAIL ILYAICH More

Pleasurable experience I've been searching for a car to lease for about a year and when I decided on the GLA 250 Helms Bros. was the dealership I choose. Not only for the pr I've been searching for a car to lease for about a year and when I decided on the GLA 250 Helms Bros. was the dealership I choose. Not only for the prime location but, for their reputation for being professional and courteous. Marlon was extremely knowledgeable, helpful and made it feel like a was dealing with friend. Daniel handled the financial aspect with speed and efficiency. My mother was empressed as well and will return when she is ready to purchase her car. Overall my expierance was excellent. More

Terrific experience This is a "first class" dealership for a "first class" car. Nice showroom, and the employees are courteous and professional. My salesperson, Maurice This is a "first class" dealership for a "first class" car. Nice showroom, and the employees are courteous and professional. My salesperson, Maurice, gave me seamless buying experience from sale to delivery. He has a great attitude and really wants to help his customers. He reads his customers well, and presents cars to the customers based on the wants and needs. He is tremendously knowledgeable about the vehicles too! It's like having a friend in the business. More

Best Dealership and salesman! I'm a repeat customer of Helms Bros. and the reason is Mike Altamura. Purchasing a car from Mike is the most pleasant experience. Mike earned my con I'm a repeat customer of Helms Bros. and the reason is Mike Altamura. Purchasing a car from Mike is the most pleasant experience. Mike earned my continued trust and business. More

Above and beyond Maurice's attitude and service is excellent. He went above and beyond to find the vehicle i wanted and helped me lease a new vehicle. Maurice is very Maurice's attitude and service is excellent. He went above and beyond to find the vehicle i wanted and helped me lease a new vehicle. Maurice is very knowledgeable, passionate and very attended, he kept up to date with when the vehicle will be arriving, what are the steps to leasing and even communicate with my insurance company. Overall, i was very please with Maurice's service and will definitely recommend friends to look for Maurice. More

Amazing Experience The customer service is incredibly, very informative about their cars. Help you choose the best car. Maurice truly made an incredible experience, help The customer service is incredibly, very informative about their cars. Help you choose the best car. Maurice truly made an incredible experience, helped me choose my dream car. More

2015 c300 Everybody wants a good deal when they go to a car dealership. I was disgusted to myself that i was lured into something that will be my problem and mi Everybody wants a good deal when they go to a car dealership. I was disgusted to myself that i was lured into something that will be my problem and misery for 3 years. It all started from not knowing the car he gave me is a demo car instead of a new one. Kevin keeps on saying its a new car for the business to be done and over with without holding any kind of morals, standards and quality of service. The first day i went to get the car, It was not even ready that i have to drive to the service center to set up the gps. I got the car june 17 2015 and I've been going back and forth tho the service center 8 times. With all the hassle and aggravations I'm going through right now, this will be my first and last time i will come to this place. Biggest mistake I've done and it was such a lesson learned from me. More