Helms Bros., Inc.

UPMOST CUSTOMER SERVICE!! Thank you Maurice for helping out the whole process and accommodating my schedule. Maurice was very helpful in terms of picking out a car and pricing Thank you Maurice for helping out the whole process and accommodating my schedule. Maurice was very helpful in terms of picking out a car and pricing and most importantly he was very precise (honest). He was persuasive but not pressuring, unlike some sales rep, they tend to be pushy and impelling, which makes me uncomfortable; however i did not experience that with Maurice. It was a pleasure working with Maurice. I am a satisfied customer and will definitely send some referrals to him. More

MAURICE is the BEST!!! Just picked up our new car. MAURICE helped us and was VERY patient. He went over the whole car with us and kept asking if we had any questions. Very Just picked up our new car. MAURICE helped us and was VERY patient. He went over the whole car with us and kept asking if we had any questions. Very kind and respectful of our time. Had everything ready when we got there for pickup. Also met the manager Jennifer Lang who gave us a great deal and was just as courteous. My family has been buying and servicing cars from Helms for years. Great company with a great staff. THANK YOU again for another wonderful car buying experience. More

Simply Outstanding! This will be the fourth vehicle I purchase, and the first one from Mercedes Benz. I have had experiences dealing with sales representatives and manag This will be the fourth vehicle I purchase, and the first one from Mercedes Benz. I have had experiences dealing with sales representatives and managers from many different dealerships, but never have I seen such exceptional service! My sales representative Kelvin Nunez has been astonishingly accommodating and understanding. From the moment I walked in, I was greeted with the most impressionable and professional way. I was immediately taken to the vehicle I was interested in and given a full and detailed explanation on every little detail. Although it took him a while to locate a test vehicle, the test drive was memorable and comfortable. Unlike some other dealerships where sales representatives exaggerate the vehicle's advantages, Kelvin was always honest and never at one point did I feel as I was being pushed. He was truly concerned about me getting the vehicle I truly desired! Even during negotiations, he was kind, courteous, and never pushy. But most importantly, he was never dishonest about the transaction, always being truthful and honest making the entire transaction very transparent! John Kunz appraised my vehicle. Although I did not have much interactions with him, he was always kind and very perceptive. Although I could not come to agreement initially with John, he nevertheless has left a truly positive impression. Finally, Suzanne Cochrane was/is the general manager of Helms Bros. There is so much that can be said about her, but I believe I can summarize by stating that "Suzanne redefines the standard for a dealership!". Under her leadership, it was immediately apparent that she had raised the service quality at this dealership to levels unheard of before! She was very apologetic about the delayed test drive, and even took her time to personally greet me and thank me during the negotiations the next day! Overall I was very impressed with this dealership and I definitely look forward to dealing with them in the future again! UPDATE 03/02/2015 My experiences over the past few days really solidifies my opinion with regards to this dealership. I just cannot express how satisfied I am with their level of service. After the negotiations and during the process of picking up the vehicle, I ran into issues with registering the vehicle. As a result I was unable to purchase the vehicle I was interested in. I tried to rectify this issue, visiting the dealership multiple times over a span of three days. At this point, Suzanne Cochrane, the General Manager; recognized me invited me into the office of Jennifer Lang, the Sales Manager. There, they revealed that I wasn't just another statistics on their system. They were actively discussing my case and trying to work around the issue. Eventually, Jennifer Lang and Suzanne Cochrane called every person involved into the office and figured out a solution to the problem! I have never seen such amazing service from a dealership before! I would like to thank Suzanne for continuously looking into this issue. I would not have been able to obtain this level of service anywhere and I would definitely not be purchasing a Mercedes Benz vehicle if it weren't for you. You have saved me countless hours and made what would normally be a frustrating experience a really exciting one. Furthermore, I would like to thank Kelvin Nunez who not only had the dedication to providing excellent service, but also the patience to deal with my constant inquiries into the situation. More

i always get the best service Maurice is the best employee. He is professional and a dedicated person. He is always available and his expertise and service are always of great h Maurice is the best employee. He is professional and a dedicated person. He is always available and his expertise and service are always of great help to us, his customers. He is the best. More

outstanding This is the third Mercedes Benz I have purchased. My brother introduced to the Helmesbrother dealership. Since they have become family to me also. I This is the third Mercedes Benz I have purchased. My brother introduced to the Helmesbrother dealership. Since they have become family to me also. I will continue to purchase by vehicles from them. The customer service is unquestionably. More

"My First Benz" Marlon Matamoros, my sales rep,was AMAZING!!He was able to help me get exactly what i wanted.If your planning to go to Helms Brothers ask for Marlon. Marlon Matamoros, my sales rep,was AMAZING!!He was able to help me get exactly what i wanted.If your planning to go to Helms Brothers ask for Marlon. More

Terrific! Maurice was extremely straightforward, informative and helpful in presenting necessary information; he was open to negotiation on the trade in as well Maurice was extremely straightforward, informative and helpful in presenting necessary information; he was open to negotiation on the trade in as well as the price. We did not have to waste a lot of time haggling to make a great deal. This dealership is definitely very friendly and welcoming to their customers. Maurice did not exert any pressure to conclude the deal immediately. It was a pleasant buying experience. I wish all sales people were as human as he is. He conducted business very well but still maintained a sense of humor. More

Effort Free Purchase I knew the vehicle I wanted, and I saw via the internet Helms Bros. had one in their possession..They were absolutely more than fair with my trade in, I knew the vehicle I wanted, and I saw via the internet Helms Bros. had one in their possession..They were absolutely more than fair with my trade in, which was my biggest fear in making a deal...Lisa Cotoggio was very knowledgeable about the product, personable, and once I had my deal in place literally ran around the dealership to get my paperwork done in record time so I could leave that same day with my purchase...John Kunz was tough, fair and does business with a smile....Of course I would have liked to purchase the vehicle for less than I did, but it was give and take, I got a real fair trade number and a fair deal with everything they threw in, the warranty promotion, service promotion, and even my promotion for free all weather mats...I highly recommend Lisa and Helms Bros. for your Mercedes purchase... More

My first Benz My sale is the best he is friendly and knows what he is doing and he listen to you and give you what you want. My sale is the best he is friendly and knows what he is doing and he listen to you and give you what you want. More