Helms Bros., Inc.

Stellar Service and Salespeople This is the second time I've purchased a vehicle from Helms Bros. and they never disappoint! This time I purchased a 2013 Mercedes-Benz ML350. I've de This is the second time I've purchased a vehicle from Helms Bros. and they never disappoint! This time I purchased a 2013 Mercedes-Benz ML350. I've dealt with many other dealerships in the past, including other Mercedes-Benz dealerships, and the friendliness and hospitality at Helms Bros. is unparalleled. I always work with Marlon Matamoras when I visit Helms Bros. and he is just a stellar salesman with the customer's satisfaction as his primary interest. The Pre-owned Sales Manager John Kunz is also a great man to work with and really makes you fell comfortable. Overall, I would rate this as a five-star experience and will definitely be doing business with them again next time I'm in the market for a new Mercedes. Choriço! More

A Mercedes 'Sign and Drive' Experience Mercedes dealerships have mixed reputations for honesty and integrity. While Helms is not spoken of badly, buying a car at Helms was at first a perple Mercedes dealerships have mixed reputations for honesty and integrity. While Helms is not spoken of badly, buying a car at Helms was at first a perplexing experience but turned out to be exactly as I wanted. I visited Peter Fearon at Helms on 12/17/2014 to purchase an I.R.S. Code §179 deductible SUV, the 2015 GL350 Bluetec with a time-of-the-essence of 12/31/2014. He had the ideal model (Polar White) with a specific listing of features. He said he had the car in a storage location under the control of Helms Brothers and he told me to return on 12/19/2014 once he had that car delivered to the Helms dealership. I returned to the dealership the evening of 12/19. He had me execute a purchase agreement (for a well below sticker price) that did not include the time-of-the-essence provision, but that listed all the specific features of that particular vehicle. His associate, Gregg Weiss, ran my credit report which came back 'approved'. However, simultaneously, another sales rep at Helms sold that specific car to another buyer. So I had a particularized purchase order, approved credit and no car. Peter now had to locate an identical car and it took him more than one week to deliver the car. This one came new from a Boston dealership. The sale closed on 12/29/2014 as I had wanted. Hence, the dealership bent over backwards to provide to me a car I wanted and in the time I wanted. I could ask for nothing more and the car is spectacular. Lastly, I chose Helms for this purchase because they have a world class parts department that helps me maintain decades old cars. That's why I list Paul Brzozowski who knows every part of every car as the reason I chose Helms for this purchase. Helms earned my business over many years. More

Friendly and Patient I walked in to Helms Brothers just to get an appraisal for my 2008 e350 and had no intention of buying a new Mercedes to be honest. (its hard to drive I walked in to Helms Brothers just to get an appraisal for my 2008 e350 and had no intention of buying a new Mercedes to be honest. (its hard to drive any other car after driving a Mercedes fora while). However, after talking to Maurice and consulting with him in terms of my options I was really impressed. It took me a few days to reach a decision but when I did, I was given awesome customer service. Maurice was very patient and answered all of our questions. Till this day he has been very attentive to my questions and concerns. They even picked up my car from work to have it serviced! I definitely recommend this dealership!! More

Good service & nice saleman My first MB, I purchased a 2014 CLA250, My wife & I worked with Jason Chen at Helms Brothers and had a 5 star experience! Jason worked diligently to My first MB, I purchased a 2014 CLA250, My wife & I worked with Jason Chen at Helms Brothers and had a 5 star experience! Jason worked diligently to get us the best deal on it, I highly recommend giving Jason a call if you are shopping for a Mercedes. More

Good Price for a Great Car Worked out a good price for a great car. With a bit of negotiating, the car was mine for a good deal. Thank you, Marlon. Worked out a good price for a great car. With a bit of negotiating, the car was mine for a good deal. Thank you, Marlon. More

very profesional and courteous I PURCHASED A 2013 ML350 FROM HELM BROTHERS. FROM THE TIME I WAS GREETED AT THE DOOR I WAS PROVIDED WITH UTMOST EXCELLENCE, PROFESIONALISM AND COURTES I PURCHASED A 2013 ML350 FROM HELM BROTHERS. FROM THE TIME I WAS GREETED AT THE DOOR I WAS PROVIDED WITH UTMOST EXCELLENCE, PROFESIONALISM AND COURTESY. I WAS VERY COMFORTABLE THROUGHOUT THE WHOLE PROCESS AND GIVEN 100% ATTENTION. I WOULD HIGHLY RECOMMEND HELM BROTHER MERCEDES AND MY SALESMAN TO OTHERS. IN THE FUTURE IF I PURCHASE ANOTHER MERCEDES I WOULD DEFINATELY RETURN TO HELM BROTHERS. More

Outstanding service recovery at Bayside VW! I needed get a car due to an accident. I went to Platinum VW in Westbury, NY. The salesman wrote down a price quote for the car I wanted. I then wen I needed get a car due to an accident. I went to Platinum VW in Westbury, NY. The salesman wrote down a price quote for the car I wanted. I then went to Bayside VW with the quote. They warned me that this was just a "tactic" to get a sale. When I returned to Platinum to close the deal, they did not honor the price written for the model discussed. They blamed the computer screen for the pricing error. WOMEN BEWARE! Unfortunately it's still true - bring a man with you to negotiate! This experience at Platinum epitomized the reputation of the sleazy, dishonest car salesperson! I ended up at BAYSIDE VW where they provided OUTSTANDING service recovery and I was happy to give them my business. I gladly recommend the team at BAYSIDE VW! Kudos to Andrew Kovach, Emil Peychev and Angelo Alexiadis. More

Wilhem Frank is an excellent salesman of the highest caliber I had an excellent experience with Willem Frank while I was looking to lease an ML 350 from his dealership. Wilhem was always very professional and ve I had an excellent experience with Willem Frank while I was looking to lease an ML 350 from his dealership. Wilhem was always very professional and very knowledgeable about the cars that he was selling. He also offered me excellent deals in terms of leasing. I highly recommend him to anyone looking to lease or buy a Mercedes in the Tri-state area! More

Great Service and Wonderful Experience After having a bad experience at another Mercedes dealer in Queens, my wife recommended me to stop by Helms Bros. Inc. to see what they can do for me. After having a bad experience at another Mercedes dealer in Queens, my wife recommended me to stop by Helms Bros. Inc. to see what they can do for me. From the second I stepped in, this dealership proved to be something different; all the personnel from the front desk to sales, service and management got involved to exceed my expectations… and they did. Once I was introduced to Peter Fearon, I knew that I will finally be able to get my dream car without having to hassle, push and shove. Peter proved to be very professional, understanding and willing to work with me within the boundaries of my budget, he gave me great advise on trading-in my old car and helped me picking my new Mercedes that best fits my family needs. Thanks to Peter this is the best experience I have ever had with a dealership! My ML 350 runs great and I love it!! Thanks Peter!!! Stefan T. and Family More

Best most amazing car salesman Jeffrey Stampler is a first class act, at the top of his game. He pays attention to all the details, has patience and takes the time to work with you. Jeffrey Stampler is a first class act, at the top of his game. He pays attention to all the details, has patience and takes the time to work with you...and goes over and above what is necessary. A sincere, kind and thoughtful person, and a pleasure to work with. Helms Bros Mercedes-Benz is a first rate dealership, committed to customer satisfaction. Greg Weiss also did a phenomenal job in working the numbers to make our purchase an enjoyable one. It takes an awful lot to impress me, and when I say I'm impressed, that speaks volumes. More