Hempstead Ford Lincoln

Very helpful service advisors My service writer was Charlie (sorry forgot last name) helped me with a technical issue with a phone connect. I was told to do a erase of old data and My service writer was Charlie (sorry forgot last name) helped me with a technical issue with a phone connect. I was told to do a erase of old data and that all would be lost, however I was concerned that there may be a problem and now I have left the dealership. So stating my dilemma he said he would do it for me. The data was cleared, he showed me how to put in new phones and he said most people say there navigation works better! The phones are working great and the navigation has never worked better. Charlie went above and beyond; our next car purchase will be from Hempstead Ford . Our Lincoln is running fine. I recommend this dealership! More

the worse service center ever If I had to rate that service center on a scale of 1-10 I would give it a -10 that's how bad it is. I am in the process of going to go back to the p If I had to rate that service center on a scale of 1-10 I would give it a -10 that's how bad it is. I am in the process of going to go back to the previous dlr which is where I bought my last 2010 MKX brand new. It was 6 yrs old and never needed service like the way I have been back and forth to yours.....5 times in 5 months and I live 40 mins away.!!! I Will also address the fact that I....the customer ...is responsible to replace them gas in the loaner cars before it is returned....really??? I don't see the dlrshp paying for my gas running back and forth repeatedly for the same thing before it gets fixed.... Round trip 34 miles I also plan to get in contact with the district manager for the Hempstead dlrships. Regards Renee Prince More

leasing was fabulous I have been leasing cars since 1986 Hempstead and Grace are the best I have ever dealt with in all my leasing experiences.I will be back for sure I have been leasing cars since 1986 Hempstead and Grace are the best I have ever dealt with in all my leasing experiences.I will be back for sure More

John Berto is great! Love the customer service dept too! Love everyone here and in the customer service department. If you're looking to by or lease a car though - you should work with John Berto. He is by f Love everyone here and in the customer service department. If you're looking to by or lease a car though - you should work with John Berto. He is by far the best car salesman I've ever worked with. Just went back for my 2nd car with him and will keep going until he retires. Such a great person. Also, when you're getting your car serviced - couldn't ask for a better crew. More

Thank you Charles Durante Arrived at dealership 10:30 a.m. without an appointment for my vehicles inspection which will expire in 3 days, and a needed oil change. Today was the Arrived at dealership 10:30 a.m. without an appointment for my vehicles inspection which will expire in 3 days, and a needed oil change. Today was the only day I can take off from work to have this done. Charlie had no problem fitting my 2014 Navigator in his already busy day. Also had rear brakes and rotors done at great a price. Oil change done at no charge as per Lincoln maintenance. Inspection and car wash was free as always at Hempstead Lincoln. My 2014 Navigator was ready at 12:45 p.m. Thanks Charlie! More

Great service reps John , Karen & Charlie are the most professional service personnel I've had the pleasure to deal with. They are competent, caring ,knowing and follow John , Karen & Charlie are the most professional service personnel I've had the pleasure to deal with. They are competent, caring ,knowing and follow up pn all services. Nothing is oversold. & they work with on every aspect of maintaining a brat working vehicle. Kudos to the entire staff, including Rob, the manager. Ron More

John Berto is a winner! It is unusual to meet a salesman with integrity and a comprehensive product knowledge plus patience and you have John Berto. Excellence supreme! If It is unusual to meet a salesman with integrity and a comprehensive product knowledge plus patience and you have John Berto. Excellence supreme! If you want nuance and a comprehensive look at what is best for you check in with John. He is courteous and patient and willing to go the extra mile to make sure you get the right information prior to making a selection.... More

Special 'shout out' to Grace Dellaratta, and her team. As always, my husband and I, felt right at home at Hempstead Ford Lincoln. Grace Dellaratta, and her team staff members assisted us with the smooth tr As always, my husband and I, felt right at home at Hempstead Ford Lincoln. Grace Dellaratta, and her team staff members assisted us with the smooth transition of trading an old lease for a new one. Based on the expanding needs of the family, Grace was able to patiently, and knowledgeably help us with a new selection. Thank you Grace, and your team! You are all terrific. More

Very knowledgeable and helpful We worked with Grace who was very knowledgeable and transparent throughout the entire process from choosing a vehicle through the purchasing of it. W We worked with Grace who was very knowledgeable and transparent throughout the entire process from choosing a vehicle through the purchasing of it. We purchased a Ford Fusion and found her insight, suggestions, and care of high quality. We were very satisfied with our purchase and we feel confident that we will be taken care of for regular maintenance as time moves forward. More

Great Experence with Karen in Service Department Brought my Fusion Energi in for service. Greeted by Service writer Karen W. Had me written up and out the door (Courtesy ride) in less than 15 minutes Brought my Fusion Energi in for service. Greeted by Service writer Karen W. Had me written up and out the door (Courtesy ride) in less than 15 minutes. Car was ready by 11:30am. Oil,Filter,Tire Rotation, NYS Inspection and complete Butler Service cleaning. More