Hendrick BMW Northlake

Thanks a million Shane Weaver for all your great,. Bought a X1 amazing drive and even better experience Bought a X1 amazing drive and even better experience More

Blair, the service provider that I always use is excellent. She is knowledgeable, thorough and kind. I really value and appreciate the level of Customer Service she provides. excellent. She is knowledgeable, thorough and kind. I really value and appreciate the level of Customer Service she provides. More

⭐☆☆☆☆ Very disappointed with the service department. I brought my vehicle in and they performed a multi-point inspection. They noted that my tires needed to be replaced but instead of inform department. I brought my vehicle in and they performed a multi-point inspection. They noted that my tires needed to be replaced but instead of informing me or giving me the option to address it first, they went ahead and did the state inspection — which of course caused my vehicle to fail. This felt like a tactic to pressure me into buying tires directly from the dealership. That’s not honest or customer-focused service. A simple phone call or explanation before failing the inspection would have shown integrity and respect for the customer. Because of this experience, I won’t be trusting them with my vehicle again. More

I recently brought my BMW i7 to Hendrick BMW of Northlake for service, and I couldn’t be more pleased. From start to finish, the process was smooth and professional. Junior took excellent care of me—communic for service, and I couldn’t be more pleased. From start to finish, the process was smooth and professional. Junior took excellent care of me—communicative, knowledgeable, and attentive throughout the entire visit. He made sure everything was handled quickly and efficiently, which really made the experience stand out. Truly great service—thank you, Junior and the Hendrick BMW team! More

Jeff Day was very helpful, prompt and courteous! Great Service. Will be back. Thank you. Great Service. Will be back. Thank you. More

Couldn’t have had a better experience! No subtle tweaks, no recommended changes. My service representative, Jeff Day, was kind, informative and professional. My service was performed in No subtle tweaks, no recommended changes. My service representative, Jeff Day, was kind, informative and professional. My service was performed in a reasonable amount of time that passed so quickly given the beautiful and comfortable waiting area. Jeff even noticed that my license plate was missing a screw as I was ready to leave and he had me wait while he got the proper parts and righted my plate. I was so impressed. That’s the type of customer service that elevates a dealership. More