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Hendrick BMW Northlake

Charlotte, NC

5.0
1,647 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,647 reviews

April 18, 2023

Andrew Johnson was a great help during my service appointment. He was kind and informative throughout the entire visit. It is hard to receive that kind of customer service nowadays so I thank him for More

by Noelle Bethel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Apr 20, 2023 -

Hendrick BMW Northlake responded

Noelle Bethel, we are very happy we could provide you with a positive experience!

April 17, 2023

Keyla was amazing she was extremely professional and answered all of my questions in a timely manor. If you’re looking for a near car this is the place More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keyla Vallejos
Apr 18, 2023 -

Hendrick BMW Northlake responded

Kevin, we're glad you had such a wonderful experience with us!

April 17, 2023

Jeff Limthong took care of me today. Very professional. Took the patient to understand my issue and worked with me on the solution. More

by yuchen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Apr 18, 2023 -

Hendrick BMW Northlake responded

Yuchen, we are very happy we could provide you with a positive experience!

April 17, 2023

Andrew Johnson, the BMW associate that received me was very helpful, knowledgeable, patient explaining me the maintenance service and cost, also always prompt to make me feel comfortable staying there. I More

by Andres M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson, Stefanie Lisa
Apr 18, 2023 -

Hendrick BMW Northlake responded

Andres M, we're glad to hear you enjoyed your visit.

April 15, 2023

I can't imagine taking my car anywhere else! Jeff Day and the whole team at Hendrick BMW Northlake are courteous, professional, and experts at what they do. Jeff is responsive and keeps me info More

by tumbleweed1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Rob Pereira
Apr 18, 2023 -

Hendrick BMW Northlake responded

Tumbleweed1, we are very happy we could provide you with a positive experience!

April 15, 2023

Jeff Day, my BMW service advisor, has always been professional, courteous and on top of all the service needs we require for both of our cars. Jeff and Hendricks have not disappointed us and that is More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Apr 18, 2023 -

Hendrick BMW Northlake responded

Bill, thank you for sharing your positive experience!

April 15, 2023

Jeff Day is my service advisor at Hendrick BMW Northlake. He is always professional, pleasant and answers all my questions with patience and courtesy. More

by magsham
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Apr 18, 2023 -

Hendrick BMW Northlake responded

Magsham, we're glad you had such a wonderful experience with us!

April 15, 2023

Jeff Limthong was my service advisor today and he was great! I look forward to working with him in the future. More

by Scheeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Apr 18, 2023 -

Hendrick BMW Northlake responded

Scheeley, your wonderful feedback and rating mean a lot to us.

April 13, 2023

My service advisor (Thomas) was wonderful. He kept me informed of my vehicle status. The dealership’s staff is always friendly and courteous. More

by npryor228
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Thomas , Stefanie Lisa
Apr 18, 2023 -

Hendrick BMW Northlake responded

Hi Npryor228, thank you so much for your positive comments about Hendrick BMW Northlake!

April 13, 2023

Jeff Day in service is top shelf and treats BMW customers the way they should be treated. Always willing to help and a really nice person. More

by Jlester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Apr 18, 2023 -

Hendrick BMW Northlake responded

Jlester, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

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