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Hendrick BMW Northlake

Charlotte, NC

5.0
1,679 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,679 reviews

April 26, 2023

I had my first service on my BMW xi50 today. The gentleman in the service department was Jeffery Limthong and he was extremely friendly and professional. Best service appointment I’ve ever had More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Apr 28, 2023 -

Hendrick BMW Northlake responded

Frank, we're glad you had such a wonderful experience with us!

April 25, 2023

Ligon Washington was an amazing salesmen. He was professional and personable at the same time. My fiance and I didn't feel any pressure to buy. He made sure we were comfortable in our decisio More

by charleseyoung11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ligon Washington
Apr 26, 2023 -

Hendrick BMW Northlake responded

Charleseyoung11, thank you for sharing your positive experience!

April 24, 2023

Had an excellent experience interacting with Amanda. She explained in detail the work that needed to be completed on this visit, with primary focus on the safety issues that supported getting the servic More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Bradshaw
Apr 25, 2023 -

Hendrick BMW Northlake responded

Tony, we are very happy we could provide you with a positive experience!

April 24, 2023

What a great experience I had at my last visit with Andrew! He was professional and got me in and out in a timely manner! I would highly recommend him when going to service your BMW!!! 10/10 service!!! More

by Dayne4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Apr 25, 2023 -

Hendrick BMW Northlake responded

Dayne4life, we're glad you had such a wonderful experience with us!

April 24, 2023

Jeffrey Limthong was a pleasure to work with today. He made sure to explain everything thoroughly. More

by Lwilson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Apr 25, 2023 -

Hendrick BMW Northlake responded

Lwilson, we're glad to hear you enjoyed your visit.

April 22, 2023

My salesman Ligon was heaven sent and has been nothing short of phenomenal from start to finish ! More

by Penny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ligon Washington
Apr 23, 2023 -

Hendrick BMW Northlake responded

Penny, thank you for sharing your positive experience!

April 21, 2023

Jeff Limthong was a did a great job. I had a flat tire, and it was my only vehicle with my wife out of town. He was able to accommodate my schedule and needs, get my vehicle in for servi More

by Cdec13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Apr 23, 2023 -

Hendrick BMW Northlake responded

Cdec13, we are very happy we could provide you with a positive experience!

April 21, 2023

Was very pleased with everything - from intake to my car back to me. Jeff was thoroughly professional and helpful in every way! Keep up the good work! More

by o2o2o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Apr 23, 2023 -

Hendrick BMW Northlake responded

O2o2o, we are very happy we could provide you with a positive experience!

April 20, 2023

Your service attendant was excellent but I have a problem with the business manager. I ran my own business for 45 years and NEVER let a customer walk away without a good feeling. Your staff never makes mista More

by Gsimonsez
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Apr 21, 2023 -

Hendrick BMW Northlake responded

Gsimonsez, thank you for sharing your positive experience!

April 20, 2023

Isaiah is phenomenal! Very attentive and professional. Appreciated the customer service. Awesome describes his service! More

by Vggolden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Hicklin
Apr 21, 2023 -

Hendrick BMW Northlake responded

Vggolden, your wonderful feedback and rating mean a lot to us.

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