Hendrick BMW Northlake

Today I received exemplary service from Andrew Johnson. He greeted me with a smile and provided top tier customer service. He was both knowledgeable and courteous. The service he gave is noteworthy. He has He greeted me with a smile and provided top tier customer service. He was both knowledgeable and courteous. The service he gave is noteworthy. He has now become my go to advisor! Btw, my vehicle was serviced professionally and in a timely manner. I fully trust Hendrick BMW North lake! More

Excellent BMW dealership in the Charlotte area. Professional and knowledgeable service advisers and technicians. Jeff, my service advisor, kept me informed and coordinated with my warranty company Professional and knowledgeable service advisers and technicians. Jeff, my service advisor, kept me informed and coordinated with my warranty company to approve repairs. Two thumbs up 👍🏽👍🏽 More

Andrew was absolutely wonderful…took my car in for what was a minor procedure n he took care of it…remembered I needed a state inspection n voila he had it taken care of within hours of me calling…great se was a minor procedure n he took care of it…remembered I needed a state inspection n voila he had it taken care of within hours of me calling…great service as always!! More

Went on for my yearly engine oil change and was brought to my attention from Andrew that the vehicle was in need for the scheduled brake fluid service and had time to do the service if I had time and I als to my attention from Andrew that the vehicle was in need for the scheduled brake fluid service and had time to do the service if I had time and I also mentioned last time a spark plug service was needed due to time not miles And they had time for that as well so l had all that done while I was there Andrew was very professional and explained all the service advantages to me I feel Andrew is a asset to the BMW team and I’ll be back More

My service advisor Amanda is always incredibly helpful and easy to work with. A few weeks ago I had a flat tire and called the dealership and she got me worked in and taken care of at the last minute. T and easy to work with. A few weeks ago I had a flat tire and called the dealership and she got me worked in and taken care of at the last minute. The dealership definitely tries to make it easy and enjoyable for customers to receive service. More

I could not be happier with the help that I received from my service advisor Amanda Bradshaw! The best help you can get is someone who genuinely cares and knows how to help you! Thank You! my service advisor Amanda Bradshaw! The best help you can get is someone who genuinely cares and knows how to help you! Thank You! More

Jeff Limthong took care of me today. Very professional. Took the patient to understand my issue and worked with me on the solution Very professional. Took the patient to understand my issue and worked with me on the solution More

They are so prompt and professional as always since my very first service with them. very first service with them. More

Andrew was prompt, very pleasant, explained service and potential timing, took care of loaner, inquired about optional additional service and promptly communicated when vehicle was ready earlier than antic potential timing, took care of loaner, inquired about optional additional service and promptly communicated when vehicle was ready earlier than anticipated. Highly recommend Andrew and Hendrick BMW Northlake! Winston K More

Couldn’t have been more please with my service. Andrew and staff are great!! I’ll be back for sure!! Andrew and staff are great!! I’ll be back for sure!! More