Hendrick BMW Northlake

My service consultant Jeffrey Limthong was extremely helpful! I ended up coming to the wrong BMW dealer for my service, but he was able to see the problem and talk with the service department to work me helpful! I ended up coming to the wrong BMW dealer for my service, but he was able to see the problem and talk with the service department to work me in so I didn’t have to go across town. That was extremely helpful along with his kindness! More

Worked with Andrew Johnson recently for analysis and work needed on our X3. Andrew engaged the right level of engineers to analyze our car and identify and deliver the solution we needed needed on our X3. Andrew engaged the right level of engineers to analyze our car and identify and deliver the solution we needed More

Great dealership with a wonderful service department. Jeffrey Limthong was awesome to work with, very detailed in the explanation of the appointment. Will definitely be requesting him the next time I go Jeffrey Limthong was awesome to work with, very detailed in the explanation of the appointment. Will definitely be requesting him the next time I go in for service! More

Very competent and professional team. Andrew kept me up to date real time with the progress on my vehicle inspection and provided me with options and cost estimates to fix. Work was don Andrew kept me up to date real time with the progress on my vehicle inspection and provided me with options and cost estimates to fix. Work was done in a timely manner More

Enjoyed getting my car serviced at Hendrick BMW Northlake. Blaire Smith was so helpful and provided excellent customer service. Northlake. Blaire Smith was so helpful and provided excellent customer service. More

I recently was out of town and experienced a cracked wheel and flat tire with my BMW. I called Jeff Day at Hendrick BMW Northlake and he arranged to quickly get a wheel/tire replacement to get me back o wheel and flat tire with my BMW. I called Jeff Day at Hendrick BMW Northlake and he arranged to quickly get a wheel/tire replacement to get me back on the road. He was very professional, accommodating and conscientious. He even arranged for a loaner vehicle while the repair was in process. We have purchased all of our vehicles from Hendrick since moving to Charlotte and have always received exemplary customer service. Considering this and our previous experiences, we will continue our commitment to Hendrick dealerships in the future. More

Jeffery Limthong was great provided great customer service and was very patient also checked on me when he provided a lift for me kept me updated and was on point with time. Thank you Jeffery Limthong service and was very patient also checked on me when he provided a lift for me kept me updated and was on point with time. Thank you Jeffery Limthong! More

Service was awesome, got an oil change and it only took a short time. A complementary was and my X5 looked like it rolled out of the showroom. Staff was extremely professional and friendly. a short time. A complementary was and my X5 looked like it rolled out of the showroom. Staff was extremely professional and friendly. More

Efficient check in by service rep Andrew. Delivered on time as promised. Waiting area conducive for work. Delivered on time as promised. Waiting area conducive for work. More

Andrew took great care of me. He was straight forward and clear about the issues and pricing to be repaired. Thanks for your help. He was straight forward and clear about the issues and pricing to be repaired. Thanks for your help. More