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Hendrick BMW Northlake

Charlotte, NC

4.9
1,827 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,827 reviews

August 20, 2025

My personal advisor, Andrew Johnson was excellent. The team at Hendrick BMW was friendly and efficient. More

by golf2win2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Aug 23, 2025 -

Hendrick BMW Northlake responded

Golf2win2, we really appreciate your feedback!

August 19, 2025

Worked with Jeff Day, he has been my service advisor thru 2 vehicles. Always a pleasant attitude and very communicative. More

by dsebastianw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
August 18, 2025

I believe the price I was quoted for repairs to my vehicle was excessive and not inline. More

by eddieramos123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stefanie Lisa
Nov 01, 2025 -

Hendrick BMW Northlake responded

Eddieramos123, we're disappointed to hear of the negative experience.

August 14, 2025

Deven was amazing! he kept in communication on the things that I wanted in the vehicle. Cameron, made sure everything else went smoothly. I love my vehicle. I’ll be bac More

by Ccwill88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deven, Cameron
Aug 25, 2025 -

Hendrick BMW Northlake responded

Thank you so much for your positive comments about Hendrick BMW Northlake!

August 14, 2025

JR always provided outstanding customer service. Very respectful. Knows me by name and is very honest and trustworthy. More

by Donalddebouse123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Aug 16, 2025 -

Hendrick BMW Northlake responded

Donalddebouse123, we're glad to hear you enjoyed your visit.

August 14, 2025

Though customer service does its job as it should I keep having serious issues with my car. I have to take it back to be fixed several times a year, to be precise the first time it happened was 2 months aft More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian, Stefanie Lisa
Aug 16, 2025 -

Hendrick BMW Northlake responded

Hi Me, we appreciate your feedback, as we are always looking for ways to improve. We don't have a contact number in our system for the name listed. Please give us a call at 704-379-3177. So we can resolve the listed concerns.

August 14, 2025

My advisor Andrew is great! He is always politely responsive to my questions and concerns when I take my SUV in for service. Working with Hendricks BMW Northlake has been a pl More

by s-creswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 16, 2025 -

Hendrick BMW Northlake responded

S-creswell, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

August 14, 2025

Excellent Sales Person and service, extremely knowledgeable and helpful, energetic salesman. Very helpful and I received nice F.U. phone call. More

by ashaw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Person - Brandon Andes, Stefanie Lisa
Aug 25, 2025 -

Hendrick BMW Northlake responded

Thank you; we appreciate your feedback!

August 13, 2025

Employees were very helpful with locating the perfect vehicle for my wife, made buying very easy and seamless.. 10/10 would recommend More

by devlinteddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Aug 25, 2025 -

Hendrick BMW Northlake responded

Thank you so much for your positive comments about Hendrick BMW Northlake!

August 07, 2025

It was a very professional experience. I liked the video message on my service through text and email. More

by dwdelane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Sampson, Stefanie Lisa
Aug 11, 2025 -

Hendrick BMW Northlake responded

Dwdelane, we're glad to hear you enjoyed your visit.

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