Hendrick BMW Northlake

Jeff was amazing. He went the extra mile to ensure I understood all the repairs. Definitely will work with him again. He went the extra mile to ensure I understood all the repairs. Definitely will work with him again. More

I had a problem with my x5 . . I was in panic mode, I called BMW in Northlake, spoke with a gentleman named Andrew Johnson. He calmed me down, got me scheduled ,and took very good . I was in panic mode, I called BMW in Northlake, spoke with a gentleman named Andrew Johnson. He calmed me down, got me scheduled ,and took very good care of my x5… Thank you Andrew… More

Worked with Jeff Limthong. Best service advisor hands down. Took great care of me and great customer service. He kept me updated at all times during my car repair. Best service advisor hands down. Took great care of me and great customer service. He kept me updated at all times during my car repair. More

I was able to purchase my first BMW with the help of Cole Zarpas. He was extremely professional and knowledgeable about the vehicle which made buying a very comfortable experience. I would highly recommend Zarpas. He was extremely professional and knowledgeable about the vehicle which made buying a very comfortable experience. I would highly recommend Cole Zarpas and Hendrick BMW Northlake! More

My service consultant Jeffrey Limthong was extremely helpful! I ended up coming to the wrong BMW dealer for my service, but he was able to see the problem and talk with the service department to work me helpful! I ended up coming to the wrong BMW dealer for my service, but he was able to see the problem and talk with the service department to work me in so I didn’t have to go across town. That was extremely helpful along with his kindness! More

Worked with Andrew Johnson recently for analysis and work needed on our X3. Andrew engaged the right level of engineers to analyze our car and identify and deliver the solution we needed needed on our X3. Andrew engaged the right level of engineers to analyze our car and identify and deliver the solution we needed More

Great dealership with a wonderful service department. Jeffrey Limthong was awesome to work with, very detailed in the explanation of the appointment. Will definitely be requesting him the next time I go Jeffrey Limthong was awesome to work with, very detailed in the explanation of the appointment. Will definitely be requesting him the next time I go in for service! More

Very competent and professional team. Andrew kept me up to date real time with the progress on my vehicle inspection and provided me with options and cost estimates to fix. Work was don Andrew kept me up to date real time with the progress on my vehicle inspection and provided me with options and cost estimates to fix. Work was done in a timely manner More

Enjoyed getting my car serviced at Hendrick BMW Northlake. Blaire Smith was so helpful and provided excellent customer service. Northlake. Blaire Smith was so helpful and provided excellent customer service. More

I recently was out of town and experienced a cracked wheel and flat tire with my BMW. I called Jeff Day at Hendrick BMW Northlake and he arranged to quickly get a wheel/tire replacement to get me back o wheel and flat tire with my BMW. I called Jeff Day at Hendrick BMW Northlake and he arranged to quickly get a wheel/tire replacement to get me back on the road. He was very professional, accommodating and conscientious. He even arranged for a loaner vehicle while the repair was in process. We have purchased all of our vehicles from Hendrick since moving to Charlotte and have always received exemplary customer service. Considering this and our previous experiences, we will continue our commitment to Hendrick dealerships in the future. More