Back

Hendrick BMW Northlake

Charlotte, NC

5.0
1,685 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

Directions

By Type

Showing 1,685 reviews

March 31, 2023

Blaire was helpful, and for a routine service was pretty quick. I’ve been coming to Northlake for over ten years and have been happy with the service. More

by acbourgeois2
Recommend Dealer
Yes
Employees Worked With
Blaire
Apr 03, 2023 -

Hendrick BMW Northlake responded

Acbourgeois2, we're glad you had such a wonderful experience with us!

March 31, 2023

I would encourage any BMW owner to get their cars serviced here.. Jeff day and his staff are so thorough and professional ., I would not consider going anywhere else .. independent shops from persona More

by Tracy.smith
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Apr 03, 2023 -

Hendrick BMW Northlake responded

Tracy.smith, thank you for your kind words and this wonderful review!

March 31, 2023

Keyla was extremely helpful, loved working with her. Will be definitely be recommending her to my friends! More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
keyla
Apr 03, 2023 -

Hendrick BMW Northlake responded

Jessica, we are very happy we could provide you with a positive experience!

March 30, 2023

Blair Smith was my service provider! She is 🤩 amazing in privy world class customer service!! She greeted me once I pulled into the bay and provided stellar service thoroughly for my st More

by sharoncarter0913
Recommend Dealer
Yes
Employees Worked With
Blair Smith
Apr 02, 2023 -

Hendrick BMW Northlake responded

Hi Sharoncarter0913, thank you so much for your positive comments about Hendrick BMW Northlake!

March 30, 2023

First off I want to say I had an amazing experience with Hendrick BMW Northlake. My service advisor Blair went above and beyond helping me with my original and follow up service. I had my car towed in for a More

by kiwatsich85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blair
Apr 02, 2023 -

Hendrick BMW Northlake responded

Kiwatsich85, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW Northlake.

March 29, 2023

My service advisor JR is the best, he helped me and explained to me the type of service my car needed. Very professional and great communication skills I will definitely recommend this dealer and JR. More

by Shirley Faccinetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Mar 31, 2023 -

Hendrick BMW Northlake responded

Shirley Faccinetti, we're glad to hear you enjoyed your visit.

March 29, 2023

Great Experience. ! Jr made the process so easy and simple, Great attitude, super knowledgeable. Excellent service. More

by jolivares1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jr
Mar 31, 2023 -

Hendrick BMW Northlake responded

Jolivares1115, we're glad to hear you enjoyed your visit.

March 29, 2023

My service advisor JR was very helpful! He was able to help and guide me on the services my car needed. More

by Martha Ventura
Recommend Dealer
Yes
Employees Worked With
JR
Mar 31, 2023 -

Hendrick BMW Northlake responded

Martha Ventura, we're glad to hear you enjoyed your visit.

March 27, 2023

Jeff Limthong exemplifies the great qualities of a service advisor. I enjoyed working with him and will recommend Jeff Limthong to my family and friends. More

by yedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Mar 29, 2023 -

Hendrick BMW Northlake responded

Yedwards, thank you for sharing your positive experience!

March 26, 2023

Andrew Johnson went the extra mile today by helping me understand what he could and could not do by EOD and did what he could to make what he could do turn out positively and correctly. More

by X3-QT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Mar 28, 2023 -

Hendrick BMW Northlake responded

X3-qt, we're glad to hear you enjoyed your visit.

...
114
...